Journeys Customer Reviews
Journeys holds a 9.3/10 overall rating and 9,610 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 179,466
K-Lo
Site Experience FeedbackOct 31, 2026
Very easy to browse. Product available in the color I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR
Site Experience FeedbackOct 31, 2026
Very easy to use, not a single problem straight to the point which made purchasing quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Logan
Site Experience FeedbackOct 31, 2026
very good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dajah
Site Experience FeedbackOct 31, 2026
Very good very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Day
Site Experience FeedbackOct 31, 2026
My daugthers and me love Joyrneys, buying on the website its easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Open
Site Experience FeedbackOct 31, 2026
Great experience finding something I like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A consistant consumer
Site Experience FeedbackOct 31, 2026
Do not have any.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brooke
Site Experience FeedbackOct 31, 2026
It was easy and happy there was a coupon.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Wolf
Site Experience FeedbackOct 31, 2026
Easy process, impressed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moter Boater
Site Experience FeedbackOct 31, 2026
i was overall very happy with my online experience with Journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jodie
Site Experience FeedbackOct 31, 2026
Journey was the only website that had the item I was looking for and I found it on Google.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackOct 31, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackOct 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackOct 31, 2026
Great experience. Great deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brittney
Site Experience FeedbackOct 31, 2026
So easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jae
Site Experience FeedbackOct 31, 2026
I found items that I couldn’t find anywhere else
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
Odac
Site Experience FeedbackOct 31, 2026
Was so easy thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riley
Site Experience FeedbackOct 31, 2026
It was easy to navigate the website and I’m happy with my experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
The spot
Site Experience FeedbackOct 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adi
Site Experience FeedbackOct 31, 2026
My first time seeing this website but was excellent defensively come back soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
AMAZING
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fat
Site Experience FeedbackOct 31, 2026
Everything was good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackOct 31, 2026
the website is very good the part most like it is when a place my order very fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PeeTree
Site Experience FeedbackOct 31, 2026
Great and happy it was the first option on safari
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackOct 31, 2026
Love the selection & complimentary coupon with purchase!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Meg
Site Experience FeedbackOct 31, 2026
Easy to purchase and apply awards for my orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RES
Site Experience FeedbackOct 31, 2026
It was very easy to navigate and organized
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
bolita
Site Experience FeedbackOct 31, 2026
muy facil de encontrar Todo lo que buscaba
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katy
Site Experience FeedbackOct 31, 2026
having only "pick up in store"option available on many of the shoes i wanted wasnt an option as i live over 70 miles away ... not much available in many of the shoes
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 31, 2026
It was easy,shoe size options were great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielle
Site Experience FeedbackOct 31, 2026
Overall experience was good I just wish it told us the total (shipping and taxes included) before I put my payment info in!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherry
Site Experience FeedbackOct 31, 2026
My experience was pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tania
Site Experience FeedbackOct 31, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Let's party Bigfoot
Site Experience FeedbackOct 31, 2026
You advertise some cute shoes to me on Instagram at a very good price and I impulse purchase them for myself as a treat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
It was good everything was quick and easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loran Coleman
Site Experience FeedbackOct 31, 2026
As expected. However, it would been nice to apply more than one coupon discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaz
Site Experience FeedbackOct 31, 2026
Great experience! Easy checkout! And great shipping options!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crispy
Site Experience FeedbackOct 31, 2026
My transaction was smooth and quick, especially with Apple Pay being an option! I also received a great first time member coupon that applied to a limited time collaboration which is SUPER uncommon! There were some capital one rewards to sweeten the deal, will definitely be back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackOct 31, 2026
Affordable and reasonable pricing very easy to use and speedy check out I’m impressed love it!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 31, 2026
It was easy and good. Great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 31, 2026
It was okay.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Taxlawstud
Post-Delivery FeedbackOct 31, 2026
Easy shipping or return to store
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Lilly
Site Experience FeedbackOct 31, 2026
Smooth as usual
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Colorado
Site Experience FeedbackOct 31, 2026
It was easy to shop
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mallory
Site Experience FeedbackOct 31, 2026
Got a discount code and it went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Karinak101
Site Experience FeedbackOct 31, 2026
I love the discount codes that also apply to name brands. All other sites I looked at wouldn’t honor it. You made my boyfriends birthday memorable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mira
Site Experience FeedbackOct 31, 2026
My experience was great with ordering
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Astro
Site Experience FeedbackOct 31, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9