Journeys Customer Reviews
Journeys holds a 9.3/10 overall rating and 9,604 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 179,574
Jaz
Site Experience FeedbackOct 30, 2026
it was very easy and i love the fact that i was able to get my shoes for $10 cheaper
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ash
Site Experience FeedbackOct 30, 2026
Journey’s is the only retailer I could find that sold the double tongue timberlands! Very unique! Confident in the purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aron
Site Experience FeedbackOct 30, 2026
Good and fast service but could be quicker
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
dani
Site Experience FeedbackOct 30, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Deiii
Site Experience FeedbackOct 30, 2026
It was amazing and easy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackOct 30, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KT
Site Experience FeedbackOct 30, 2026
It was super easy to use. I love how it’s automatically types in the address for you that way you know you got the correct Adress
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hawk
Site Experience FeedbackOct 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jio
Site Experience FeedbackOct 30, 2026
It was super easy to find what i needed and to buy it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
it was good very easy sight to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
abc
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bc
Site Experience FeedbackOct 30, 2026
Everything was good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhyleigh
Site Experience FeedbackOct 30, 2026
It was great to be my first purchase in a while.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bean
Site Experience FeedbackOct 30, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaimi
Site Experience FeedbackOct 30, 2026
Easy to understand and size chart was helpful.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 30, 2026
mariasalinas19.ls@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New boots
Site Experience FeedbackOct 30, 2026
Went really well never had an issue with it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erika17
Site Experience FeedbackOct 30, 2026
easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gracie
Site Experience FeedbackOct 30, 2026
good experiences both times i’ve purchased from journeys!!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackOct 30, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 30, 2026
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackOct 30, 2026
Todo bien la verdad es súper fácil hacer el pedido y excelente calidad y precio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beanie
Site Experience FeedbackOct 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Muffin
Site Experience FeedbackOct 30, 2026
Easy fast and to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kain
Site Experience FeedbackOct 30, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mrs robinson
Site Experience FeedbackOct 30, 2026
very quick and convient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Esme
Site Experience FeedbackOct 30, 2026
I have always had a good experience when shopping here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackOct 30, 2026
It was good.
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 2
Mona
Site Experience FeedbackOct 30, 2026
Too many questions for very little reward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ko
Site Experience FeedbackOct 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alumni
Site Experience FeedbackOct 30, 2026
Really easy to navigate the website but I would like to see sizing options also, shipping should be free with 50 dlls purchase
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
J
Site Experience FeedbackOct 30, 2026
$10 off $75 made these shoes cheaper than from any other place and that is why I purchased them from Journeys.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Samira
Site Experience FeedbackOct 30, 2026
Easy to navigate, a lot colors an styles to chose from love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
I had no bad experience and it was easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yooanahii
Site Experience FeedbackOct 30, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rere
Site Experience FeedbackOct 30, 2026
Easy and simple. I love that pricing great the shipping says it'd take 3-5 days so thats pretty fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aaron
Site Experience FeedbackOct 30, 2026
this was the easier purchase experience ever. straight to the point and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 30, 2026
Easy to use and had all they wanted for kids
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
A
Site Experience FeedbackOct 30, 2026
It was good, they were on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mickey
Site Experience FeedbackOct 30, 2026
fast wasy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pa
Site Experience FeedbackOct 30, 2026
My interaction with the website was overall good very easy and good deals
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dee
Site Experience FeedbackOct 30, 2026
The experience was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
Very very very great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jers
Site Experience FeedbackOct 30, 2026
I had a good experience with this purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
dinnnh
Site Experience FeedbackOct 30, 2026
Easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KayLo
Site Experience FeedbackOct 30, 2026
I saw the site via Facebook. I was actually just in Journeys yesterday! I didn’t purchase, but it was very easy to find those same boots on the site!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackOct 30, 2026
Good experience. Easy to purchase
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ang
Site Experience FeedbackOct 30, 2026
very easy to navigate, quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10