Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,344 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,938
Keira
Site Experience FeedbackJul 23, 2026
I’d prefer if Apple Pay was an option while using a discount code, not being able to almost made me not order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJul 23, 2026
I had a good experience online, but in stores I had some terrible customer service. I have shopped at Journeys since I was a kid.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Roxxie
Site Experience FeedbackJul 23, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackJul 23, 2026
Good customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaya
Site Experience FeedbackJul 23, 2026
It was very easy to check out, literally checked out within 2 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rollo13
Site Experience FeedbackJul 23, 2026
Good easy going easy purchase no hassle no gimmicks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brenddddaa_
Site Experience FeedbackJul 23, 2026
Very good prices & sales going on for back to school, very easy to purchase & now waiting for my daughters shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
brynn
Site Experience FeedbackJul 23, 2026
IT was fast and easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Walla
Site Experience FeedbackJul 23, 2026
This was a great experience, the price was effortable, very fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenny ray
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Site Experience FeedbackJul 23, 2026
No thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tre
Site Experience FeedbackJul 23, 2026
Good service smooth and easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jc
Site Experience FeedbackJul 23, 2026
I had an overall great and enjoyable experience with the customer service. The staff was friendly, attentive, and willing to go the extra mile to ensure my needs were met. They were knowledgeable and provided clear, helpful information whenever I had questions. The prompt responses and professional attitude made the entire interaction smooth and pleasant. I left feeling valued and appreciated as a customer, which makes me eager to return and recommend this service to others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Great . Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird
Site Experience FeedbackJul 23, 2026
Great and easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJul 23, 2026
great, easy to check out, always has good deals and the rewards system is great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P.l
Site Experience FeedbackJul 23, 2026
Interaction was super easy. I just typed in what I was looking for I'm gonna popped right up, I didn't get to my cart. And quickly successfully paying, and having it shipped to my current address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Key
Site Experience FeedbackJul 23, 2026
Almost too easy to make my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PapiMario21
Site Experience FeedbackJul 23, 2026
Very smooth and easy checkout!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Michelle
Site Experience FeedbackJul 23, 2026
Very easy to order!
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Ruzzo
Site Experience FeedbackJul 23, 2026
Really good, amazing place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Batcheese
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Wyn
Site Experience FeedbackJul 23, 2026
The website is pretty self sufficient very good details
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Candy
Site Experience FeedbackJul 23, 2026
Quick and easy nice selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Quick, easy and fairly painless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackJul 23, 2026
Very statisfied made back to school shopping a breeze
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmine
Site Experience FeedbackJul 23, 2026
Wish there were cheaper options ur sales were great but everyone is struggling to provide for our families
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
M
Site Experience FeedbackJul 23, 2026
Very straightforward and east to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drea
Site Experience FeedbackJul 23, 2026
It was fast easy and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beeda
Site Experience FeedbackJul 23, 2026
Perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lay
Site Experience FeedbackJul 23, 2026
Journeys is super affordable and the sales are great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AZMotherrr5
Site Experience FeedbackJul 23, 2026
Super easy but pretty expensive
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Majay
Site Experience FeedbackJul 23, 2026
It was good for my first time
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Skye
Site Experience FeedbackJul 23, 2026
Love this such N easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keke
Site Experience FeedbackJul 23, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ggp
Site Experience FeedbackJul 23, 2026
It was okay I don't understand 2 of my items I was able to pick up in store 1 had to ship to my home?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mia
Site Experience FeedbackJul 23, 2026
it was pretty easy to make my purchase and my decision without any unnecessary stress
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jazz
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackJul 23, 2026
Very easy to use website and to navigate items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
izzy
Site Experience FeedbackJul 23, 2026
it was quick and easy to order would def order again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jar
Site Experience FeedbackJul 23, 2026
I love the fast shipping and the variety of shoes i get to choose from!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seanathan
Site Experience FeedbackJul 23, 2026
It was hard to complete the order through PayPal
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
T Mike
Site Experience FeedbackJul 23, 2026
Easy to search and purchase, great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mika
Site Experience FeedbackJul 23, 2026
The website was very easy to navigate through and to order from. The website run very smoothly allowing easy access to decide which product i would like to purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tip
Site Experience FeedbackJul 23, 2026
Went straight to what I wanted and ordered it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJul 23, 2026
Smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Biff
Site Experience FeedbackJul 23, 2026
Good price will purchase more in future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10