Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,327 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,800
Pasito
Site Experience FeedbackJul 22, 2026
Everything it s fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
very good super fast checkout great with coupon with 10 dollars off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janella
Site Experience FeedbackJul 22, 2026
Journeys is amazing always ship so quick and receive items fast in good condition also
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jas
Site Experience FeedbackJul 22, 2026
It was a quick and easy purchase. Smooth check out and easy pick up options
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Keso
Site Experience FeedbackJul 22, 2026
Very easy to navigate and prices was awesome
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Gcocolo
Site Experience FeedbackJul 22, 2026
So great never had a better and easier experience with online shopping. My kids LOVEEEE Journeys shoes, backpacks, socks everything. I love this store I love their shoes so accesible and pretty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lala
Post-Delivery FeedbackJul 22, 2026
there was a nice sale going on, so i recommend my family to go.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Zo
Site Experience FeedbackJul 22, 2026
My overall experience with the website today was good. It was easy to navigate, and I was able to find what I needed without much trouble. The pages loaded well, and everything was organized clearly. Overall, I had a positive experience and would use the website again.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Gen
Site Experience FeedbackJul 22, 2026
It was simple and easy to navigate this website and purchase merchandise. I like how easy it is to find what you’re looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Half Pint
Site Experience FeedbackJul 22, 2026
Everything was good but I didn’t get my 10% off like it said I would.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rudy
Site Experience FeedbackJul 22, 2026
Free shipping promotion advertised with the purchase of + $75 we spent $89 and shipping cost was still charged, very false advertisement
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Okie gal
Site Experience FeedbackJul 22, 2026
I like afterpay as a resource to purchase shoes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuy
Site Experience FeedbackJul 22, 2026
Fast process and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJul 22, 2026
Yes
- Overall Rating: 2
- Would Shop Here Again: 7
- Likelihood To Recommend: 3
Kaitlyn
Site Experience FeedbackJul 22, 2026
super easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackJul 22, 2026
Easily navigable; liked being able to see all color options on one page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jada
Site Experience FeedbackJul 22, 2026
It was great because I thought it was going to be out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bright
Site Experience FeedbackJul 22, 2026
great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nance
Site Experience FeedbackJul 22, 2026
good option selection and always find a great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LisaK
Site Experience FeedbackJul 22, 2026
Good experience overall.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Najah
Site Experience FeedbackJul 22, 2026
I was a great experience looking for the direct shoes I wanted! I rate 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaypal
Site Experience FeedbackJul 22, 2026
My experience with the website was good. It’s is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Demi
Site Experience FeedbackJul 22, 2026
It was easy to get the item and to checkout to
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJul 22, 2026
Great overall experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabi
Site Experience FeedbackJul 22, 2026
Great website navigation, easy purchase, great rewards program
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike Rob
Site Experience FeedbackJul 22, 2026
Back to school shoes for my daughter
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Reese Babee
Site Experience FeedbackJul 22, 2026
I love shopping online & in stores with journey never had a bad experience on either option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KarebearG
Site Experience FeedbackJul 22, 2026
My shopping with journeys is always a wonderful experience either online or in person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sacajewi
Site Experience FeedbackJul 22, 2026
It was a great experience and plenty of variety of name brands to choose from, and the prices are truly affordable
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Geana
Site Experience FeedbackJul 22, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Emily
Site Experience FeedbackJul 22, 2026
The experience is good but they fees are to much since I was going to pay 10 dollars more than the actual price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
HelenRed
Site Experience FeedbackJul 22, 2026
The website was very fast, my online purchase went very smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheyenne
Site Experience FeedbackJul 22, 2026
it was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
awesome
Site Experience FeedbackJul 22, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trice
Site Experience FeedbackJul 22, 2026
I ENJOY SHOPPING WITH JOURNEYS!!! GREAT DEALS ALSO!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ari
Site Experience FeedbackJul 22, 2026
it was great !
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJul 22, 2026
Great website. I always buy from journeys. Good variety of shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juju
Site Experience FeedbackJul 22, 2026
It was easy to use
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Chacha
Site Experience FeedbackJul 22, 2026
Very good loveeeee
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zen
Site Experience FeedbackJul 22, 2026
I’m buying these shoes for one of my grandchildren. We found a pair of Converse Chuck Taylors that she’s never seen before so that’s checked off the back to school list.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ivy
Site Experience FeedbackJul 22, 2026
very pleased with product and service! nothing bad to say and I intend to shop here again.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jiffy
Site Experience FeedbackJul 22, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ro
Site Experience FeedbackJul 22, 2026
Lovvve super easy great inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
It was easy to find what I needed, and the checkout process was easy as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
It was good but sizes sold out fast and couldn’t get everything I needed from one store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Salmonella
Site Experience FeedbackJul 22, 2026
I thought the experience was amazing, it was super fast and delightful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dream shoes
Site Experience FeedbackJul 22, 2026
I just purchased a pair of shoes that I’ve been wanting for a very long time, the experience was great. I was even able to get a $10 coupon to help purchase the shoes I’ve been wanting for work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
Amazing love the discounts very affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jax
Site Experience FeedbackJul 22, 2026
Purchase was as easy as it could be. Found right what I needed easily and purchased without a hitch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10