Journeys Customer Reviews
Journeys holds a 9.3/10 overall rating and 9,568 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 6% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 179,785
axcg
Site Experience FeedbackOct 27, 2026
My interaction was great, easy and fast. I have always had a personal preference shopping at journeys because of the friendly atmosphere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boymom
Site Experience FeedbackOct 27, 2026
My sons really likes these and journeys seems to be the only ones who carry them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 27, 2026
Was very easy to shop online and shipping is quick. Wish they had more spots available for pick up.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Adri
Site Experience FeedbackOct 27, 2026
Cool
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lily
Site Experience FeedbackOct 27, 2026
Checkout was quick and easy!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Asflor
Site Experience FeedbackOct 27, 2026
Good products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
brad
Post-Delivery FeedbackOct 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Butterfly
Site Experience FeedbackOct 27, 2026
Nothing bad to.report
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 27, 2026
Amazing website it’s been working great to buy things
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Richard
Site Experience FeedbackOct 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
51jimmy
Site Experience FeedbackOct 27, 2026
Well your survey is kinda lengthy, and personal
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Chris
Site Experience FeedbackOct 27, 2026
Very helpful. Lots of sails.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
PimpJuice
Site Experience FeedbackOct 27, 2026
It was so simple, id do it again!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
great
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Deborah
Site Experience FeedbackOct 27, 2026
I love journeys wide variety and it’s even better in store!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Karennn
Site Experience FeedbackOct 27, 2026
Really easy to make purchase. Checking out process was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meka
Site Experience FeedbackOct 27, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 27, 2026
everything went smoothly really appreciated it :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackOct 27, 2026
It was very quick and easy to place and order online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
Was easy to fine what I looked for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wylde
Site Experience FeedbackOct 27, 2026
Journeys made it easy to shop
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
B
Site Experience FeedbackOct 27, 2026
Great and simple and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackOct 27, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laney
Site Experience FeedbackOct 27, 2026
Website was aesome sauce. Was pretty chill and easy to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
becca
Site Experience FeedbackOct 27, 2026
overall interaction was simple n easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
@ItsEddie
Site Experience FeedbackOct 27, 2026
Very good purchase plus a good deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
-Millie
Site Experience FeedbackOct 27, 2026
Good overall experience, i like how many options there are!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackOct 27, 2026
It was so easy to place order
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Moe
Site Experience FeedbackOct 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
annex3
Site Experience FeedbackOct 27, 2026
Everything was easy to navigate and pricing was reasonable.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
kay
Site Experience FeedbackOct 27, 2026
loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mtkazda
Post-Delivery FeedbackOct 27, 2026
I love the selection of unique styles of name brand shoes, I do wish they had better sales or deals cuz i like to shop deals but the selection is great
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 27, 2026
Very satisfied with my purchase and selection told my daughters and highly recommend to shop with Journey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
jeff
Site Experience FeedbackOct 27, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liza Jane
Site Experience FeedbackOct 27, 2026
I like it
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Callie
Site Experience FeedbackOct 27, 2026
I had a good experience with journeys, and even got a $10 off a $75 purchase so that was awesome. it was also easy to get what I was looking for, and checking out was smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Homeslice
Site Experience FeedbackOct 27, 2026
i had a glitch for checkout and had to restart but after that it fixed the issue
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Slumped Carly
Site Experience FeedbackOct 27, 2026
Amazing! Super easy and straightforward, got the shoe I been wanting for a long time! Very happy i highly recommend shopping on here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wickedwitch
Site Experience FeedbackOct 27, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 27, 2026
It was so easy to find the ugg’s i wanted, and checkout was smooth! I love journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackOct 27, 2026
Details about my overall interaction with the website today was fairly good. Everything is in stock and finding my size is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rori
Site Experience FeedbackOct 27, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
garcia
Site Experience FeedbackOct 27, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jt
Site Experience FeedbackOct 27, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nico
Site Experience FeedbackOct 27, 2026
Do not send to Puerto Rico and do not have options for pickups in Puerto Rico.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Acero
Site Experience FeedbackOct 27, 2026
It was very easy to navigate the website; I didn't have any major problems with it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mia
Site Experience FeedbackOct 27, 2026
Good awesome welcoming
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10