Journeys Customer Reviews
Journeys holds a 9.3/10 overall rating and 9,561 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 90% |
 Neutral | 7% | 6% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 179,877
JP
Site Experience FeedbackOct 26, 2026
i didn’t like how it didn’t tell me the tax price before i put my info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LHylander
Site Experience FeedbackOct 26, 2026
All products were easy to locate and purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goof
Site Experience FeedbackOct 26, 2026
I enjoy every time i go into journeys and appreciate the workers being nice towards me and look forward to the positive interactions with workers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackOct 26, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzy
Site Experience FeedbackOct 26, 2026
It was quick and easy to buy the shoes I needed, which is much appreciated as I do art with them.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
WhiskyM
Site Experience FeedbackOct 26, 2026
Really easy to navigate. Check out don’t allow me to check out using my Apple Pay after logging in and using a gift card
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Milly
Site Experience FeedbackOct 26, 2026
The website was very easy to use! I have bought shoes from here before and they’ve lasted me a while! Great options with great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nessa
Site Experience FeedbackOct 26, 2026
everything was really easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
Simple to use, very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aisha
Site Experience FeedbackOct 26, 2026
Loved layout of website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Docs
Site Experience FeedbackOct 26, 2026
Bought shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
rj
Site Experience FeedbackOct 26, 2026
was very smooth and straightforward never had a problem with ordering things on the website. thank you!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KristenXD
Site Experience FeedbackOct 26, 2026
Everything went smooth. Wish I had different color options but was happy with what I picked out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackOct 26, 2026
Very quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
It was very easy to find what i was looking for. Also the prices was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shawna
Site Experience FeedbackOct 26, 2026
Good experience I ordered at home but if you go into the store they say free shipping so which is unfortunate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niii
Site Experience FeedbackOct 26, 2026
Very fast process, I already had the shoes picked out so I logged right into my account with the convenient face ID feature. Shipping is stated to be within 3-5 business days which is perfect for me as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lupita
Site Experience FeedbackOct 26, 2026
Journey's website made it easy for me to look for some Timberlands that are a gift to someone special to me. Glad to see my store had them in stock as well so I am looking forward to picking them up in the morning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackOct 26, 2026
good experience
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Keisha
Site Experience FeedbackOct 26, 2026
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackOct 26, 2026
It was a pretty smooth experience I found what I was looking for and payed writhing 10 minutes and at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 26, 2026
Good quick easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaac
Site Experience FeedbackOct 26, 2026
It was a good interaction everything was easy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
khanson
Site Experience FeedbackOct 26, 2026
it was easy to order my items and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
Fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Call
Site Experience FeedbackOct 26, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miranda
Site Experience FeedbackOct 26, 2026
It was hard to navigate the website on my phone so i switched to my computer but the website was really easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Lys
Site Experience FeedbackOct 26, 2026
I have no complaints at all. Everything went smoothly
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Julie
Site Experience FeedbackOct 26, 2026
It was an easy website. I knew what my granddaughter wanted, and I ordered it without any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jackie
Site Experience FeedbackOct 26, 2026
I enjoyed every step because it was easy quick and understandable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poli
Post-Delivery FeedbackOct 26, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Scott
Site Experience FeedbackOct 26, 2026
Pretty easy. Happy with everything.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
NO1likeot8
Site Experience FeedbackOct 26, 2026
Great experience! Looked for these shoes for a long time. Found them love them! Can’t wait to wear them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nini
Site Experience FeedbackOct 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
birkgyal
Site Experience FeedbackOct 26, 2026
everything was quick and simple. made the ordering seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Irma
Site Experience FeedbackOct 26, 2026
I love this store
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brittney
Site Experience FeedbackOct 26, 2026
Overall the experience was really good, I got to save 10$.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Big Za
Site Experience FeedbackOct 26, 2026
amazing wuick easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aurvi
Site Experience FeedbackOct 26, 2026
Fast easy convenient
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
daisy
Site Experience FeedbackOct 26, 2026
overall okay I ordered the first time and I didn’t go through. Now I’m ordering again.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
IONLYLOVEMIA
Site Experience FeedbackOct 26, 2026
it was pretty easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hilly
Site Experience FeedbackOct 26, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ShawntMami
Site Experience FeedbackOct 26, 2026
Enjoyed will likely do it again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
My Sweetest Adventures
Site Experience FeedbackOct 26, 2026
the easy of ordering online from home was great!! plus, i earned enough rewards for a $10 discount. it would be great to be able to have used my $5 rewards as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kk
Site Experience FeedbackOct 26, 2026
Good, I researched what I wanted it showed up I picked my size and then boom done I paid. So easy it was free. Girl math.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mack
Site Experience FeedbackOct 26, 2026
i had a very good experience i was able to order my dream shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shopperrgirl
Site Experience FeedbackOct 26, 2026
I like journeys they have the latest brands and styles also coupons always going on
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SP
Site Experience FeedbackOct 26, 2026
it was very quick and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9