Journeys Customer Reviews
Journeys holds a 9.3/10 overall rating and 9,553 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 6% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,040
Dee
Site Experience FeedbackOct 25, 2026
It was great ordering thanks
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Bb
Site Experience FeedbackOct 25, 2026
i really love the prices journeys has! they are always cheaper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ling
Site Experience FeedbackOct 25, 2026
good, easy to find items, easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LeviSlinger805
Site Experience FeedbackOct 25, 2026
Very good selection of products my son was very pleased with the stock of sizes and colors for the DC court graphic shoes.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Maddie
Site Experience FeedbackOct 25, 2026
It’s a good website! Everthing is just so gosh darn expensive now lol so I’m trying to do Christmas shopping now before my paychecks get spent on bills lol
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Voodoo8686
Site Experience FeedbackOct 25, 2026
it is not bad to find what i need at all on the website clear n direct really able to be in an out. Dip n skate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Didthat
Site Experience FeedbackOct 25, 2026
You need to make it easier to check out dnt go AI please
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elle
Site Experience FeedbackOct 25, 2026
easy shopping experience, easy to search for what i wanted. check out simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monse
Site Experience FeedbackOct 25, 2026
Easy and fast to use, overall convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Laura
Site Experience FeedbackOct 25, 2026
It’s my first time shopping with journeys online and I found that they had a really good collection for kids because a lot of stores don’t really carry shoes anymore. I also found it really easy to check out. I like the coupon too it was more enticing to buy.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Destiny
Site Experience FeedbackOct 25, 2026
I love journeys the experience was great and simple I will always shop at journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackOct 25, 2026
Great variety of options, love the selections. And had a very easy checkout experience, very likely to purchase again.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nae
Site Experience FeedbackOct 25, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fanny
Site Experience FeedbackOct 25, 2026
excelent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DANIELLE
Site Experience FeedbackOct 25, 2026
GREAT LOTS OF OPTIONS!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephy
Site Experience FeedbackOct 25, 2026
Quick and easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Moi
Site Experience FeedbackOct 25, 2026
It was easy and fast
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KJD23
Site Experience FeedbackOct 25, 2026
Journeys always has the styles my daughters want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KingVitaman
Site Experience FeedbackOct 25, 2026
pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KJ
Site Experience FeedbackOct 25, 2026
overall interaction. was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
La
Site Experience FeedbackOct 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
B
Site Experience FeedbackOct 25, 2026
I had a very nice experience today with my purchases. I came to get brown and left with brown and gray. Just couldn't leave without the gray!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ritzaa
Site Experience FeedbackOct 25, 2026
it was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosy
Site Experience FeedbackOct 25, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 25, 2026
simple and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
It was real easy, took no time at all!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikki247
Site Experience FeedbackOct 25, 2026
Very fast service and appreciate the free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
boopie
Site Experience FeedbackOct 25, 2026
It was great! I loved the 10 dollars off lol!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Log
Site Experience FeedbackOct 25, 2026
Easy checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dobbs
Site Experience FeedbackOct 25, 2026
Website was helpful, but I didn’t get to see the best sellers or trending as I expected, some of the menus are a bit convoluted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yokohama
Site Experience FeedbackOct 25, 2026
I think my experience with the website was very good but I do wish that the website would tell you how much is left on the gift card after you’ve used it
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
rosisela
Site Experience FeedbackOct 25, 2026
all good honestly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kk
Site Experience FeedbackOct 25, 2026
Today experience was very good and simple
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tiff
Site Experience FeedbackOct 25, 2026
Some of the items I wanted were only available for in store
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
H
Site Experience FeedbackOct 25, 2026
If as good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheree
Site Experience FeedbackOct 25, 2026
i had a great experience was easy and fast to make the perfect purchase cant wait to recieve my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pinky
Site Experience FeedbackOct 25, 2026
It was easy to use but g pay wouldn't load
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kim
Site Experience FeedbackOct 25, 2026
found something with a lower heel and darker colors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samara Ammons
Site Experience FeedbackOct 25, 2026
Journey’s website is more accessible than most modern brands. I had no trouble on my iPad or my phone or even my computer looking at what I’m gonna purchase and overall 10 out of 10 for website and how smoothly it ran and what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Kaitlan
Site Experience FeedbackOct 25, 2026
It was a smooth process finding what I needed to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackOct 25, 2026
It was really good. Good price on the shoes so it will make a perfect birthday gift for my mom.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karlitta
Site Experience FeedbackOct 25, 2026
My experience is always great super quick and easy to place an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nice job
Site Experience FeedbackOct 25, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
t
Site Experience FeedbackOct 25, 2026
it was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rico
Site Experience FeedbackOct 25, 2026
it went very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Orangedog
Site Experience FeedbackOct 25, 2026
Easy and fast to buy at this store online 💯❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC1
Site Experience FeedbackOct 25, 2026
I always order online & it's always on time & correct. I will definitely continue using this method!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chivis
Site Experience FeedbackOct 25, 2026
Silvia flores 3934 s 5 pl Milwaukee Wis 53207 (4143245658)
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Noel
Site Experience FeedbackOct 25, 2026
Very easy website to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10