Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,366 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 6% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,749
Chey
Site Experience FeedbackOct 6, 2026
I love Journeys affordable shoe selection for my toddlers rapidly growing feet.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Green frog
Site Experience FeedbackOct 6, 2026
Super quick and easy as well as very straight forward. Very happy with the checkout process!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grace
Site Experience FeedbackOct 6, 2026
19
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Naiya
Site Experience FeedbackOct 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lis Kathleen
Site Experience FeedbackOct 6, 2026
It was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackOct 6, 2026
it was great very easy to access through and the filters help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big dawg
Site Experience FeedbackOct 6, 2026
Very easy
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Share
Site Experience FeedbackOct 6, 2026
Simple to navigate cite and place order. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juls0700
Post-Delivery FeedbackOct 6, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
miraa
Site Experience FeedbackOct 6, 2026
great experience!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 6, 2026
Website was very easy to navigate and found product without any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hcollins1
Site Experience FeedbackOct 6, 2026
I liked how simple the process has been. I was able to easily find what I was looking for and order it without issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erns
Site Experience FeedbackOct 6, 2026
Dope shoes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tim
Site Experience FeedbackOct 6, 2026
The website was very well organized and easy to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krystal
Site Experience FeedbackOct 6, 2026
My order was so straight forward and easy. I was able to get free shipping through signing up to be a member as obtain a student discount in little to no time with no issues
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mineidyb
Site Experience FeedbackOct 6, 2026
Goood
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tor Tor
Site Experience FeedbackOct 6, 2026
always has what im looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jesse
Site Experience FeedbackOct 6, 2026
Everything was great, have never had or ran into any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 6, 2026
I can always find what I looking for and the best part is the delivery is at my door before I know it !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dani
Site Experience FeedbackOct 6, 2026
It’s easy to understand the way to use the site and it has nice shoes.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JSwan
Site Experience FeedbackOct 6, 2026
Always pleased with Journeys stores and online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dinis
Site Experience FeedbackOct 6, 2026
Some discounts published didnt work
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 6, 2026
I love shopping at Journeys and the website was so easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Life of Epi
Site Experience FeedbackOct 6, 2026
Easy to navigate and order shoes via the website for pick up. Happy they are available near by. Can’t wait to see in person.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ape
Site Experience FeedbackOct 6, 2026
Overall good experience and nice prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lalis
Site Experience FeedbackOct 6, 2026
10/10 supper fast online shopping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
It was easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zaza
Site Experience FeedbackOct 6, 2026
Shopping experience is very convenient and easy! Love the deals!! Shop journeys!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jesus
Post-Delivery FeedbackOct 6, 2026
Really good and fast shipping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chipmunk
Site Experience FeedbackOct 6, 2026
It was good so far I loved the 10$ off , now I have to see how the shipping and delivery part goes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Appa
Site Experience FeedbackOct 6, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anghely
Site Experience FeedbackOct 6, 2026
It was really satisfying founding the exact product I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carmel Delight
Site Experience FeedbackOct 6, 2026
I love shopping with you guys. I always find exactly what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tany
Site Experience FeedbackOct 6, 2026
Nice products but unavailable to shipping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gret
Site Experience FeedbackOct 6, 2026
Easy and convenient and thanks for my $10 coupon
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dee
Site Experience FeedbackOct 6, 2026
excellent experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ejb
Site Experience FeedbackOct 6, 2026
great experience! very easy to use, and good service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pookie
Site Experience FeedbackOct 6, 2026
very good, easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KP
Site Experience FeedbackOct 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nelly
Site Experience FeedbackOct 6, 2026
I did it online through my phone, but it wasn't processing my payment. that was kinda yucky, but then i went on my laptop and was able to do it!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brooks
Site Experience FeedbackOct 6, 2026
Great introduction to website. User friendly and easy to order. Took no time. Anticipating package !!!
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Shy
Site Experience FeedbackOct 6, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kye
Site Experience FeedbackOct 6, 2026
It was very good, nothing was hard about it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mick
Site Experience FeedbackOct 6, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissygirl
Site Experience FeedbackOct 6, 2026
I have always been treated very well in store and am always happy with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Halli
Site Experience FeedbackOct 6, 2026
Great selection and pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10