Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,523 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,361
Online Shopper
Site Experience FeedbackOct 22, 2026
Easy to find products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackOct 22, 2026
I love journeys I always go to the store everyone is always so nice and greeting asking for shoe sizes overall amazing experiences I’ve had here over the past years this is my main shoe store I always go to not that long ago I went to buy docs and the workers were very nice helping me find my sizing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nats
Site Experience FeedbackOct 22, 2026
Great no bad comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackOct 22, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CarolJo
Site Experience FeedbackOct 22, 2026
Very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elide
Site Experience FeedbackOct 22, 2026
It was fast & easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niiii
Site Experience FeedbackOct 22, 2026
Very good, Very Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
niyahk
Site Experience FeedbackOct 22, 2026
quick process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evette
Site Experience FeedbackOct 22, 2026
Overall good. More selection than in store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beez
Site Experience FeedbackOct 22, 2026
The BEST!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
jean
Site Experience FeedbackOct 22, 2026
I feel it was very simple for me to figure out what I was trying to get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristina
Site Experience FeedbackOct 22, 2026
It was seamless
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Luis
Site Experience FeedbackOct 22, 2026
It was good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
good chillen slay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackOct 22, 2026
Lots of shoe selection prices are fair , just wish they had more of a size availability on some shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Missy
Site Experience FeedbackOct 22, 2026
Easy to use mobile friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mv
Site Experience FeedbackOct 22, 2026
Great like the quick process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GisselleB
Site Experience FeedbackOct 22, 2026
Was pretty easy to navigate website and it was easy to find items for my entire family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ldysalo
Site Experience FeedbackOct 22, 2026
the checkout was alittle confusing bc the page was so long i ended up hitting the shopping cart to get to the check out after i already selected it bc it didn’t look like i was on the check out page after i initially hit check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love this store!
Site Experience FeedbackOct 22, 2026
It’s always easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackOct 22, 2026
It was easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P
Site Experience FeedbackOct 22, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carter
Site Experience FeedbackOct 22, 2026
Having the sneakers I was looking for as a gift when I thought they weren’t released was really cool! Easy to play an order and the “frequently bought with” items were pretty intriguing.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Lupita
Site Experience FeedbackOct 22, 2026
I really like the selection of merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
riah
Site Experience FeedbackOct 22, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Secret Shoplet
Site Experience FeedbackOct 22, 2026
I’d say it was pretty smooth. I’d just say to make it easier id put all the color varieties available on one page per shoe type instead of each having their own listing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
N/a
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 22, 2026
Overall the website is easy to use and to navigate to find what I need. However, I didn’t like the fact that I was charged for bag fee that I did not ask for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vj
Site Experience FeedbackOct 22, 2026
Site is very easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackOct 22, 2026
It was a bery simple and easy process and I look foward to doing it again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Temetito
Site Experience FeedbackOct 22, 2026
;b
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Amanda
Site Experience FeedbackOct 22, 2026
I was bummed I couldn’t use my $10 and my $5 off together. Otherwise it was fine.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Stacey
Site Experience FeedbackOct 22, 2026
easy to find shat i wS looking for
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dward
Site Experience FeedbackOct 22, 2026
Cool
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Adri
Site Experience FeedbackOct 22, 2026
I loved the deal they gave me. I basically didnt pay for tax nor shipping. Ive wanted these shoes for so long Im so happy I chose Journeys !
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kathy
Site Experience FeedbackOct 22, 2026
I’m very pleased with everything!!!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Order
Site Experience FeedbackOct 22, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms. Romar
Site Experience FeedbackOct 22, 2026
It was a good experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackOct 22, 2026
Great!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chris
Site Experience FeedbackOct 22, 2026
Overall was easy to shop on the website and would recommend everyone to use it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
Thank u easy to order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jovanny
Site Experience FeedbackOct 22, 2026
it was very easy and the website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackOct 22, 2026
The website was easy to navigate through and purchasing the item was just as easy and I will be returning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lety
Site Experience FeedbackOct 22, 2026
I always enjoy shopping from Journeys. Never disappointed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noreastah
Site Experience FeedbackOct 22, 2026
It was good. Redeemed gift card. Got the shoes I wanted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kaitlyn
Site Experience FeedbackOct 22, 2026
Easy to order from
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nun
Site Experience FeedbackOct 22, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Alezzar
Site Experience FeedbackOct 22, 2026
Interaction with website is easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ally
Site Experience FeedbackOct 22, 2026
I have no complaints would like more coupons to shop more frequently things are so expensive
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10