Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,851 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,412
Yaya
Site Experience FeedbackAug 21, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
KMO
Site Experience FeedbackAug 21, 2026
Love journeys
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jason
Site Experience FeedbackAug 21, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 21, 2026
I love shopping at journeys nice is good always finding good shoes so many options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
meli
Site Experience FeedbackAug 21, 2026
it was really easy making my order, i am very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashlee
Site Experience FeedbackAug 21, 2026
Super quick and discount available
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Manii
Site Experience FeedbackAug 21, 2026
Very lovely , can’t wait to see the new shoes I ordered !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
muskan
Site Experience FeedbackAug 21, 2026
it was good the price was better than other store
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Vedee
Site Experience FeedbackAug 21, 2026
Super easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 21, 2026
Great prices great customer service and quick delivery
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Lex
Site Experience FeedbackAug 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
Very good!!!👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aly
Site Experience FeedbackAug 21, 2026
Easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raphy
Site Experience FeedbackAug 21, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen Sia
Site Experience FeedbackAug 21, 2026
Website was very easy to browse and order from. I appreciate the discount offered with promo code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dre
Site Experience FeedbackAug 21, 2026
I loved my experience no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dany
Site Experience FeedbackAug 21, 2026
danielarazo40@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsVA
Site Experience FeedbackAug 21, 2026
Very easy and user friendly. I like that the pop up for discounts/rewards does not go away and stays at the bottom of the screen easy to find. I like that even if you leave the tab or close it and come back in your cart is still saved.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Carmen
Site Experience FeedbackAug 21, 2026
It was easy overall. I hope I receive my order without issues.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Alex
Site Experience FeedbackAug 21, 2026
Good service. Online is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackAug 21, 2026
Great! Love The selection of items on sale!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 21, 2026
Good - easy/ fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ezeeey
Site Experience FeedbackAug 21, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kaden
Site Experience FeedbackAug 21, 2026
Oh this was just fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy
Site Experience FeedbackAug 21, 2026
I got a good deal on some vans, very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackAug 21, 2026
Great easy to shop for shoes for me and my boys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jr
Site Experience FeedbackAug 21, 2026
Great discount, free shipping, easy purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karla
Site Experience FeedbackAug 21, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ave
Site Experience FeedbackAug 21, 2026
Great variety of options and colors! Excited for my new shoes!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tai
Site Experience FeedbackAug 21, 2026
Both great no bad.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackAug 21, 2026
I really like how there is a variety in the kid section. I have a really small foot so whenever I want to buy a specific shoe it also comes in a kids size. It is also very easy to purchase and very quick. Journeys is honestly my go to when it comes to shoes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Post-Delivery FeedbackAug 21, 2026
I wanted a new shoes at a good price preferably vans. They had exactly what I wanted for a good price. Delivery was simple and quick. I’ve bought from journeys years ago in the mall. That’s what inspired me to get my shoes there. Along with being able to use “ afterpay” plus accumulations of points and free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LW
Site Experience FeedbackAug 21, 2026
It’s easy to find what I’m looking for, there’s always new styles and sometimes the deals are too good to pass up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackAug 21, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Site Experience FeedbackAug 21, 2026
The overall site was very easy to maneuver and i’d use it again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sol
Site Experience FeedbackAug 21, 2026
Very good easy access to everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Akpene
Site Experience FeedbackAug 21, 2026
I found what I was looking for easily. Really happy that I got some money off my first purchase. Hopefully my shoes come quick because I’m excited to use them but the process was easy and I’m happy with what I bought.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Queen
Site Experience FeedbackAug 21, 2026
Great always buy my shoes from here!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackAug 21, 2026
It was good must recommend tax was a lil bit high but it’s chill
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Sunshine
Site Experience FeedbackAug 21, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJ
Site Experience FeedbackAug 21, 2026
Amazing and excited for my new shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AOB
Site Experience FeedbackAug 21, 2026
Convenient discounts, straight forward online ordering.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackAug 21, 2026
“My experience was good. I bought a black JanSport backpack for $38 and the purchase process on the website was easy and fast. I found the product I was looking for without problems and the information was clear."
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
Easy to find stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harmony
Site Experience FeedbackAug 21, 2026
Very easy to use and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charles
Site Experience FeedbackAug 21, 2026
Easy to find what I was looking for. My daughter is very picky and it was available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Les
Site Experience FeedbackAug 21, 2026
Website is easy to use and love ordering from journeys!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
V
Site Experience FeedbackAug 21, 2026
Great.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jenny
Post-Delivery FeedbackAug 21, 2026
I loved my shoes !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10