Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,361 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 7% | 7% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,803
Sam
Site Experience FeedbackOct 5, 2026
easy
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
DoNotPublish
Site Experience FeedbackOct 5, 2026
Nice experience overall. Straight forward, less noise comparatively
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juicy
Site Experience FeedbackOct 5, 2026
It was great
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ava Boo
Site Experience FeedbackOct 5, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Audri V
Site Experience FeedbackOct 5, 2026
Super easy and convenient!! Also free shipping is nice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yess
Site Experience FeedbackOct 5, 2026
I loved how easy it was to purchase online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nacho
Site Experience FeedbackOct 5, 2026
It was awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sorel1
Site Experience FeedbackOct 5, 2026
Easy to browse, good deals. Great selection
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Brooke
Site Experience FeedbackOct 5, 2026
Journey is always easy and dependable
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kdz
Site Experience FeedbackOct 5, 2026
Amazing
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Shay
Site Experience FeedbackOct 5, 2026
Decent
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
taniyah
Site Experience FeedbackOct 5, 2026
loved it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bob
Site Experience FeedbackOct 5, 2026
It was amazing very easy website to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 5, 2026
Satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackOct 5, 2026
Best shoe selection around!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seay
Site Experience FeedbackOct 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen Bee
Site Experience FeedbackOct 5, 2026
Very user friendly and easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anna
Site Experience FeedbackOct 5, 2026
Goood
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
Mmahler
Site Experience FeedbackOct 5, 2026
Love Vans!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
D.Wade
Site Experience FeedbackOct 5, 2026
No complaints with the ordering process. Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
May89
Site Experience FeedbackOct 5, 2026
Love the variety of shoes, different styles, affordable prices and easy check out, love the coupons and discounts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Quality products & various designs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kk
Site Experience FeedbackOct 5, 2026
Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrios92
Site Experience FeedbackOct 5, 2026
Great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackOct 5, 2026
The best
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Katie
Site Experience FeedbackOct 5, 2026
Overall online experience was good. Usually I go in store but the online deal seems great, so I’m trying it out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackOct 5, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nat
Site Experience FeedbackOct 5, 2026
i love journeys! i have ordered from journeys in the past for various items like shoes and backpacks! the website is a little glitchy but that is something i can look past since the prices are so good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Capo
Site Experience FeedbackOct 5, 2026
Very easy process
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Michelle
Post-Delivery FeedbackOct 5, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Amanda
Site Experience FeedbackOct 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabby
Site Experience FeedbackOct 5, 2026
The website is easy to use. I wish there were more of a selection of converse instead of basic colors.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Yaya
Site Experience FeedbackOct 5, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dope
Site Experience FeedbackOct 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mrs. Wifey
Site Experience FeedbackOct 5, 2026
It wouldn't let me ship to my home which was a little frustrating so now i have to take a trip to the store to pick up
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mek
Site Experience FeedbackOct 5, 2026
I had a good experience today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Les
Site Experience FeedbackOct 5, 2026
I’m very happy with my purchase! The item arrived in great condition and was exactly as described. The quality is great, and everything was packaged nicely. The whole process was smooth, and I would definitely recommend this product and seller to others. I’m very satisfied with my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gratzi82
Site Experience FeedbackOct 5, 2026
It was a smooth transaction
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 5, 2026
Just was upset that there isnt a great selection for certain sizes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Glad they had my size in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buggy
Site Experience FeedbackOct 5, 2026
I originally went to the Converse website but was unable to find the colors I wanted. It was no problem finding them on yours. I have always been satisfied with your selections and your excellent service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
medina11
Site Experience FeedbackOct 5, 2026
I love being able to get the shoes I need from journeys. They have different styles that my son loves in one place.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
kenz
Site Experience FeedbackOct 5, 2026
Wanted a different pair of shoes but unfortunately don’t have my size. The website itself is very easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
UMO
Site Experience FeedbackOct 5, 2026
I love journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Faith
Site Experience FeedbackOct 5, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nate
Site Experience FeedbackOct 5, 2026
It was a good online experience and one of my better experiences online because it was easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
brit
Site Experience FeedbackOct 5, 2026
no issues at all. quick process.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lele
Site Experience FeedbackOct 5, 2026
Great company easy shipping and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiff A
Site Experience FeedbackOct 5, 2026
The website was easy to navigate, and exactly what I searched pulled up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10