Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,480 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,655
Victory
Site Experience FeedbackOct 18, 2026
Check out was fast and easy. Finding what I was looking for was easy as well. The website is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LyingJoe
Site Experience FeedbackOct 18, 2026
The website seem to have issues with cashapp which could just be a cashapp problem but still annoying to deal with.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackOct 18, 2026
Great website, it shows all the options for size colors and styles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackOct 18, 2026
Like the store a biy expensive
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricky
Site Experience FeedbackOct 18, 2026
Overall experience was fast and efficient. I didn’t like paying for shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana Guitron
Post-Delivery FeedbackOct 18, 2026
Mi pedido fue entregado en tiempo y forma, no tuve ningún inconveniente,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chelsey
Site Experience FeedbackOct 18, 2026
I easily found the shoes I was looking for without any problems. The website is user friendly and simple to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 18, 2026
Thomastylisa87@gmail.com
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ary
Site Experience FeedbackOct 18, 2026
Good experience! Easy to find the products!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Herb Jones
Site Experience FeedbackOct 18, 2026
It was a very easy shopping experience. No troubles at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sillygal
Site Experience FeedbackOct 18, 2026
I like journeys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mauretania
Site Experience FeedbackOct 18, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackOct 18, 2026
It was an easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
preetboy
Site Experience FeedbackOct 18, 2026
great short wasy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayla garcia
Site Experience FeedbackOct 18, 2026
Was really easy to purchase !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shorty
Site Experience FeedbackOct 18, 2026
Very easy, found everything I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackOct 18, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bri bri
Site Experience FeedbackOct 18, 2026
pretty easy not too hard
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pebbles
Site Experience FeedbackOct 18, 2026
Everything was excellent until I was checking out i had a hard time with my credit card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melanie Trujillo
Site Experience FeedbackOct 18, 2026
This website is very easy to navigate! I found what I need in less than 10 seconds and purchase my shoes in less than 5 mins all within a good price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isa G
Site Experience FeedbackOct 18, 2026
The website was pretty easy to navigate through. The store didn’t have the size I was looking for so I decided to check online.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Mellie
Post-Delivery FeedbackOct 18, 2026
Shopping with Journeys is always a god time! No notes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 18, 2026
It was good and simple
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
H
Site Experience FeedbackOct 18, 2026
My overall experience with the Journeys website was good. It was easy to navigate, find products, and browse different styles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lani
Site Experience FeedbackOct 18, 2026
So great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allison
Site Experience FeedbackOct 18, 2026
Really fast and straight to the point, I love that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Corsica7
Site Experience FeedbackOct 18, 2026
Great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessburied
Site Experience FeedbackOct 18, 2026
Was very easy to use
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Mel
Site Experience FeedbackOct 18, 2026
It was a short interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ted
Site Experience FeedbackOct 18, 2026
100% recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 18, 2026
Easy to find and purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
z
Site Experience FeedbackOct 18, 2026
the process was super quick and easy. no hidden fees and everything is transparent plus it has fast shipping even if you dont pay for the extra faster shipping. no complaints i cant watit to shop with journeys again.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yetta T.
Site Experience FeedbackOct 18, 2026
I love using the journey website. It’s so easy to navigate. And they always have what I’m looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Typh
Site Experience FeedbackOct 18, 2026
Nice
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 18, 2026
Wish shipping was free
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alejandra
Site Experience FeedbackOct 18, 2026
Excelente servicio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thch
Site Experience FeedbackOct 18, 2026
Quick and easy check out
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MeatPieMum
Site Experience FeedbackOct 18, 2026
Quick and easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
user1430
Site Experience FeedbackOct 18, 2026
Had a great interaction! Very easy to navigate and use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bre
Site Experience FeedbackOct 18, 2026
Interaction was easy and uncomplicated. Website is not difficult to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackOct 18, 2026
Good customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy/IZ
Site Experience FeedbackOct 18, 2026
Ty
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
DaisyDukes
Site Experience FeedbackOct 18, 2026
There were no major problems. The only thing I wish was better, would be the discounts/sales. Dick’s sporting goods and Hibbetts sports had better sales for this shoe than Journery’s did, the only reason why I went along with journey’s is because they were the only store that had my size. Dick’s Sporting Goods and Hibbett’s were $10-$20 cheaper overall for the shoe.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KC
Site Experience FeedbackOct 18, 2026
It was easy to find the shoes my daughter wants
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JD
Site Experience FeedbackOct 18, 2026
Great prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 18, 2026
Could not find account, website said I don’t have one , but I have emails
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
LP
Site Experience FeedbackOct 18, 2026
Great had exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
piggy
Site Experience FeedbackOct 18, 2026
awesome
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10