Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,843 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,504
Nancy
Site Experience FeedbackAug 20, 2026
Good shopping experience, better prices than most standard department stores. Easy shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
P. D. Skeith
Site Experience FeedbackAug 20, 2026
It kept not wanting to add the item to my cart and I had to keep refreshing till it worked, otherwise it was fine, but it was still annoying
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Montii
Site Experience FeedbackAug 20, 2026
It was good and I didn’t get any problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Han
Site Experience FeedbackAug 20, 2026
It was a seamless experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jo
Site Experience FeedbackAug 20, 2026
The Journey's website is super user friendly! So glad I was able to try in store then easily order online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skye
Site Experience FeedbackAug 20, 2026
The search was fine, except at checkout promo code didnt work although the email with the promo code states that it is valid thru August 27, 2026
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Cc
Site Experience FeedbackAug 20, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackAug 20, 2026
Great navigation and clean website found the exact shoes I was looking for, glad they were in stock still.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Que
Site Experience FeedbackAug 20, 2026
Easy to order, good variation of shoes and color
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bel
Site Experience FeedbackAug 20, 2026
it is easy to shop and check out and fast from start to finish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cassy
Site Experience FeedbackAug 20, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
May
Site Experience FeedbackAug 20, 2026
Perfect purchase, so easy, price was amazing
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mel
Site Experience FeedbackAug 20, 2026
It was pretty easy to shop and find the shoes I wanted the only thing is that every time I make a purchase I have to manually put in my card details because it always has issues with my Apple Pay but it might just be a me issue other than that it went pretty well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs.Vee
Site Experience FeedbackAug 20, 2026
Easy, fast and exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natula
Site Experience FeedbackAug 20, 2026
Need affordable shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 20, 2026
Quick easy, enjoyed the $10 off my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Robyn
Site Experience FeedbackAug 20, 2026
I had a good experience shopping online. gave me multiple stores to choose from with picking up my shoes and multiple payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaydoe
Site Experience FeedbackAug 20, 2026
It was quick and easy. Can’t wait to pick up my items and wear them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Banana 🍌
Site Experience FeedbackAug 20, 2026
Great website! Very easy to find cool items and very easy to complete purchases! Definitely will get more items from journeys 😝
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
poopoo
Site Experience FeedbackAug 20, 2026
pretty epic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
No bad experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jimmy
Site Experience FeedbackAug 20, 2026
I was able to find and purchase my product very fast and it was very simple!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jacee
Site Experience FeedbackAug 20, 2026
It was great no problems at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tati
Site Experience FeedbackAug 20, 2026
it was good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
mak
Site Experience FeedbackAug 20, 2026
10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cam
Site Experience FeedbackAug 20, 2026
very easy. nothing too crazy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
T
Site Experience FeedbackAug 20, 2026
It was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My voice
Site Experience FeedbackAug 20, 2026
The website is easy to use with the option to choose the preferred shipping although for kids the prices are a bit too high. I like the fact that there is a variety of selection le making it easy to be able to purchase something
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arhbfhn
Site Experience FeedbackAug 20, 2026
It was good was originally getting a different pair of shoes but I saw some better pairs being recommended to me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bella
Site Experience FeedbackAug 20, 2026
it was good. honestly really smooth and no glitches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
:))
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelz
Site Experience FeedbackAug 20, 2026
Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jern
Site Experience FeedbackAug 20, 2026
My experience overall went very well when purchasing the item I just purchased for myself for back to school. I just wish that my iPad had Apple Pay, but overall no complaints on the website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kia
Site Experience FeedbackAug 20, 2026
It was a good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
GRAMMA G
Site Experience FeedbackAug 20, 2026
wish I could filter by my local store to see what's available for pick up right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenaynay
Site Experience FeedbackAug 20, 2026
Had a great experience ordering. No complaints whatsoever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slimma
Site Experience FeedbackAug 20, 2026
Easy shopping and low prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mia
Site Experience FeedbackAug 20, 2026
It was super easy and it took me no time at all to buy what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jos
Site Experience FeedbackAug 20, 2026
Amazing and smooth online experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 20, 2026
I had to issues with this website like never , I will be making another purchase soon.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jess
Site Experience FeedbackAug 20, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Quana
Site Experience FeedbackAug 20, 2026
Ordering was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tired Mom
Site Experience FeedbackAug 20, 2026
Check out was fine, but I don’t like the website: overall the screen was busy and my credit card wouldn’t auto populate and no PayPal or Apple Pay.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Deanbutt
Site Experience FeedbackAug 20, 2026
Very nice
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Leo
Site Experience FeedbackAug 20, 2026
Always feels good shopping at journeys especially for the back to school discounts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dr.Dre
Site Experience FeedbackAug 20, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackAug 20, 2026
I had a great interaction with the website hopefully my items come on time. Thanks for your time.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10