Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,332 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 7% | 7% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,042
Erika
Site Experience FeedbackOct 2, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 2, 2026
Great store with amazing products. Will shop again
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dk
Site Experience FeedbackOct 2, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cagd7869
Site Experience FeedbackOct 2, 2026
Overall great experience with online order and no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sweetsusie
Site Experience FeedbackOct 2, 2026
It was easy to look at clearance items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VanillaSpice
Site Experience FeedbackOct 2, 2026
Afterpay was horrible but that isn't Journeys fault. Journeys' checkout was and easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 2, 2026
I didn't like that you could pick a pair of shoes and then it would read, all sold out. They shouldn't be there at all to pick from if sold out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oscar
Site Experience FeedbackOct 2, 2026
I had a perfect experience today with the website no crash outs , no problems at all I would definitely come back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hayoung
Site Experience FeedbackOct 2, 2026
Had no issue with anything and every process was easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sweetie
Site Experience FeedbackOct 2, 2026
10/10. I found everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hhhh
Site Experience FeedbackOct 2, 2026
hhhh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Was essay to find what I was looking for
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pumba
Post-Delivery FeedbackOct 2, 2026
Perfectly done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mamabear5
Site Experience FeedbackOct 2, 2026
I went on there to buy my son some shoes for his birthday he turning 11 on the 08 this month
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheng
Site Experience FeedbackOct 2, 2026
Very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jd
Site Experience FeedbackOct 2, 2026
Happy costumer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juice
Site Experience FeedbackOct 2, 2026
Everything was great, it always is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
That ran
Site Experience FeedbackOct 2, 2026
Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tate
Site Experience FeedbackOct 2, 2026
Easy to find my item I didn’t even have to fully type it out to see what I needed
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mavis
Site Experience FeedbackOct 2, 2026
I had no problem in finding, ordering and paying for my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen
Site Experience FeedbackOct 2, 2026
Everything is always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephanie
Site Experience FeedbackOct 2, 2026
The website was easy to access and to navigate.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sky
Site Experience FeedbackOct 2, 2026
It was good I’d love to be able to shop more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zaida
Site Experience FeedbackOct 2, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackOct 2, 2026
Easy to use just a couple of glitching here and their. Love the shoes!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Darius
Site Experience FeedbackOct 2, 2026
It was good I found everything that I wanted with ease and also found a discount
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Michelleg
Site Experience FeedbackOct 2, 2026
Super easy to order and then pick up and it was bonus the shoes were on sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zu
Site Experience FeedbackOct 2, 2026
I had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dele shoe
Site Experience FeedbackOct 2, 2026
It was simple and good to use. Wish it was available at more stores but no worries.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jax
Site Experience FeedbackOct 2, 2026
love this website!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
The my h
Site Experience FeedbackOct 2, 2026
It was easy and straightforward, I knew what I wanted and needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Great service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nay!
Site Experience FeedbackOct 2, 2026
I had to google the cash app afterpay because it threw me for a loop being that I only use tha OG AfterPay. I have. AP card but hardly ever use it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Abby
Site Experience FeedbackOct 2, 2026
wonderful to know i can still find amazing prices for great shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
I had a very good experience with the website I always do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert
Site Experience FeedbackOct 2, 2026
I found my experience with this website today to be very useful in the sense that what i was in search for was easily accessible.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Lee
Site Experience FeedbackOct 2, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
niy
Site Experience FeedbackOct 2, 2026
very good experience, very smooth running. products easy to find! great prices 😊
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Liz
Site Experience FeedbackOct 2, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackOct 2, 2026
Awesomely
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shydee
Site Experience FeedbackOct 2, 2026
I had a very quick experience it was good everything was smooth placing my order I did not run across any problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackOct 2, 2026
Easy shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayhey
Site Experience FeedbackOct 2, 2026
I have been searching for these shoes in my size for months now and I am SO excited to finally find them in my size!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackOct 2, 2026
Love journeys! I always shop here and enjoy the quick shipping and great selection of shoes.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackOct 2, 2026
Easy to look for what I needed good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monica
Site Experience FeedbackOct 2, 2026
Always the best of experiences
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mirian
Site Experience FeedbackOct 2, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackOct 2, 2026
Easy to navigate. Had some items needed. Other shoe did not have the size in the color desired.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Judea
Site Experience FeedbackOct 2, 2026
I loved it! No complaints at all!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10