Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,622 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,625
Nichole
Site Experience FeedbackAug 9, 2026
Site looks a bit plain but finding items were easy and quick. Wish for more selection.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
K
Site Experience FeedbackAug 9, 2026
I would say I had a good experience and it was a quick and easy process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
tj
Site Experience FeedbackAug 9, 2026
verry good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackAug 9, 2026
Overall interaction was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Fast and Secure Checkout
Site Experience FeedbackAug 9, 2026
It was easy to use and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lussa
Post-Delivery FeedbackAug 9, 2026
my experience was great and i would recommend journeys
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Maj
Site Experience FeedbackAug 9, 2026
Easy
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Jordan W
Site Experience FeedbackAug 9, 2026
Excellent Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sanga
Site Experience FeedbackAug 9, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aytray
Site Experience FeedbackAug 9, 2026
Everything went good. Super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackAug 9, 2026
They have more variety which made me purchase
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bell
Site Experience FeedbackAug 9, 2026
Some products don’t come correctly, for example to shoes slightly different looking.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
John
Site Experience FeedbackAug 9, 2026
easy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
The item was not available for pickup so I had to ship
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Website is pretty easy to use found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marely
Site Experience FeedbackAug 9, 2026
It was easy searching the product I wanted and the check out process was easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aztlan
Site Experience FeedbackAug 9, 2026
Thank you for providing good coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baci
Site Experience FeedbackAug 9, 2026
Fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rae
Site Experience FeedbackAug 9, 2026
Variety of shoes
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Janeal M
Site Experience FeedbackAug 9, 2026
The website was a bit slow, but overall was user friendly.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Jansport blue mushroom backpack
Site Experience FeedbackAug 9, 2026
I was hoping journeys would have this Jansport medium mushroom backpack in stock for my daughter, but they don’t for in-store pick up, which would’ve really made her birthday/the first day of school better
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tjshoemaker77
Site Experience FeedbackAug 9, 2026
My experience was good. I had no problems. It was easy finding things and checkout was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ross
Site Experience FeedbackAug 9, 2026
Came onto the website knowing what I wanted, was very easy to find and was able to quickly check out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
uhhkay
Site Experience FeedbackAug 9, 2026
It was fine, i found what i was looking for. however i think for some people it can get confusing when looking at shipping. I have a rewards account and noticed i wasn’t logged in until it said $7.99 for shipping. I’m also saddened to see the silver puma ballet flats have yet to come in stock :,)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sabrina
Site Experience FeedbackAug 9, 2026
Very good I enjoyed it. Thanks again. Hope to see my package arrive soon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cracker757
Site Experience FeedbackAug 9, 2026
Easy from start to finish
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kandicayne
Site Experience FeedbackAug 9, 2026
It was easy and fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
La
Site Experience FeedbackAug 9, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
easy to navigate and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meera
Site Experience FeedbackAug 9, 2026
It was really great. And I have ordered from journeys multiple times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peezy
Site Experience FeedbackAug 9, 2026
Amazing!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sabocheco
Site Experience FeedbackAug 9, 2026
I like how some items are lower than other compared stores and I like how there are different styles at journeys that aren't anywhere else. I do wish I can pick up my order a lot sooner than expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Satisfied customer
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sap
Site Experience FeedbackAug 9, 2026
It just took a second for me to checkout because of the card reader, it just was giving me a hard time that’s all, but overall all I loved my purchase
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Michi
Site Experience FeedbackAug 9, 2026
Good, easy to use and straight forward.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Grecia
Site Experience FeedbackAug 9, 2026
All good!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bette
Site Experience FeedbackAug 9, 2026
Overall a pretty easy experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bella B.
Site Experience FeedbackAug 9, 2026
I went in store today first and they were very accommodating and helpful. The online process went very smoothly and easy to find what I was hoping for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elvs
Site Experience FeedbackAug 9, 2026
Great easy access to the product along with amazing selection and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
niah
Site Experience FeedbackAug 9, 2026
Everything was easy, site was very easily manageable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tasha Mac
Site Experience FeedbackAug 9, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackAug 9, 2026
Love the selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Tax free holiday in Texas but the website still charged tax. Will be reaching out to 800 number to hopefully correct.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandddy
Site Experience FeedbackAug 9, 2026
Fast and easy, your coupon code worked compared to competition that would say ineligible items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norma
Site Experience FeedbackAug 9, 2026
Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackAug 9, 2026
I think it was fine everything worked correctly.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Barbie
Site Experience FeedbackAug 9, 2026
great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Streaky
Site Experience FeedbackAug 9, 2026
It was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10