Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,700 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,737
damean
Site Experience FeedbackAug 12, 2026
loved it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stephany
Site Experience FeedbackAug 12, 2026
Good i just thought po Saying with sezzle, I would get an additional discount because it had a green tag that said 60 percent off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Journeys site is so easy to navigate and to find the item you are looking for!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackAug 12, 2026
Needs to have more promos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynne
Site Experience FeedbackAug 12, 2026
Quick and easy. You can ask questions about the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
evil.
Site Experience FeedbackAug 12, 2026
very easy to order yaya!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackAug 12, 2026
I love journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
The selection is great! The doc marten sandals run small for kids.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sherrie
Post-Delivery FeedbackAug 12, 2026
Highly recommend Journeys! I ordered red high top converse shoes for my daughter. They are the exact same amazing quality as usual. They came plenty in time for back to school! My daughter and I are both thrilled with the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ksan
Site Experience FeedbackAug 12, 2026
I had a good experience. A lot of the items I wanted were out of stock for the sizes I needed but I’m assuming it is because school is coming up.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Genesis
Site Experience FeedbackAug 12, 2026
Great, easy peasy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boo
Site Experience FeedbackAug 12, 2026
Was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kb
Site Experience FeedbackAug 12, 2026
No comment
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 12, 2026
the discount was nice recomend taxes very small i happy stocked up
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kieshmoney
Site Experience FeedbackAug 12, 2026
Great website easy item look up tool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Audree
Site Experience FeedbackAug 12, 2026
Great interaction so far I have not got my Items yet but so far so good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Renee
Site Experience FeedbackAug 12, 2026
Was a great experience. Very easy and straightforward and love their selection of shoes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackAug 12, 2026
it was great - i couldnt find these shoes anywhere else
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Ruby
Site Experience FeedbackAug 12, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sav
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jade
Site Experience FeedbackAug 12, 2026
It was a quick and easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geronimo
Site Experience FeedbackAug 12, 2026
I liked it because it was very easy to order through affordable gift and great website definitely recommend also has a lot of great options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackAug 12, 2026
Glad there was an option to get free shipping
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ricoo
Site Experience FeedbackAug 12, 2026
10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaias
Site Experience FeedbackAug 12, 2026
Was really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackAug 12, 2026
It was overall very great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Giver
Site Experience FeedbackAug 12, 2026
Easy to maneuver from page to page it was simple and easy to use
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Savage
Site Experience FeedbackAug 12, 2026
Good Experience and they had all sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cici
Site Experience FeedbackAug 12, 2026
It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Had a great experience. Love journeys.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Brayyy
Site Experience FeedbackAug 12, 2026
really fast and simple. shipping doesnt take long and its way cheaper than any other online store!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
I had a good experience because I saved 10$ buying my purchase
- Overall Rating: N/A
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
monique
Site Experience FeedbackAug 12, 2026
i had a good experience got 10% off my shoes hope they come fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kinley
Site Experience FeedbackAug 12, 2026
Everything went well, very easy process!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lexi
Site Experience FeedbackAug 12, 2026
Very amazing, checkout was quick and easy. Found exactly what I was looking for!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jax
Site Experience FeedbackAug 12, 2026
Buying was simple and easy, loved that I could pick up with FedEx delivery locations closer to me.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
M
Site Experience FeedbackAug 12, 2026
So Easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Han
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Overall good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Good definitely recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pee
Site Experience FeedbackAug 12, 2026
You got me with the $10 for my email address
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Carl
Site Experience FeedbackAug 12, 2026
It was very easy to navigate. I had issues with apple pay through the website, but alternate pay was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kalie shanice
Site Experience FeedbackAug 12, 2026
i love shopping on here. there’s always sales and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juliet
Site Experience FeedbackAug 12, 2026
Had exactly what I needed, quick and easy for a great price! 10/10 recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr Fields
Site Experience FeedbackAug 12, 2026
good experience no bad experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Precious
Site Experience FeedbackAug 12, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kourt
Site Experience FeedbackAug 12, 2026
Thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
World Cup
Site Experience FeedbackAug 12, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alanah
Site Experience FeedbackAug 12, 2026
I have nothing negative to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. Hill
Site Experience FeedbackAug 12, 2026
Website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10