Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,159 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,406
John
Site Experience FeedbackJul 9, 2026
I liked it
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reyrey
Site Experience FeedbackJul 9, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
Lia
Site Experience FeedbackJul 9, 2026
Ease ordering — Easy finding products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alli
Site Experience FeedbackJul 9, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sooosooodef
Site Experience FeedbackJul 9, 2026
It was wonderful and no lagging and the filters made shopping easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackJul 9, 2026
Buena atención y estilos exclusivos y buen precio
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
lovedaddyb
Site Experience FeedbackJul 9, 2026
The experience was overall positive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bry
Site Experience FeedbackJul 9, 2026
Very easy and very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mina
Site Experience FeedbackJul 9, 2026
The deals were great and I got such good prices! I also found shoes that I couldnt get onto websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindsey
Site Experience FeedbackJul 9, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJul 9, 2026
The web site was ok a lot of the shows on sale is pick up only with no store available in my area
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
annika
Site Experience FeedbackJul 9, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JOmama
Site Experience FeedbackJul 9, 2026
This site was very user friendly. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chas43
Site Experience FeedbackJul 9, 2026
It was very easy to purchase from journeys today. It always is. Everytime. Always recommend them to friends. Also love the rewards. They keep me coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackJul 9, 2026
Love this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nessa
Post-Delivery FeedbackJul 9, 2026
Great service and quick turnaround time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Msmandy75
Site Experience FeedbackJul 9, 2026
It was good. We shop frequently at Journeys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Vette
Site Experience FeedbackJul 9, 2026
Love the item choice and simplicity of shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sal
Site Experience FeedbackJul 9, 2026
It was a good and easy transition!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 9, 2026
No comment
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AW
Site Experience FeedbackJul 9, 2026
The color that is out of stock doesn’t reflect on main page when size is chosen. So I have to click each color and see if it has my size. Overall shopping experience is good cuz of good varieties of items to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chris
Site Experience FeedbackJul 9, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eveafterdark
Site Experience FeedbackJul 9, 2026
Thanks for the best customer service online and my son is very happy about his birthday shoes once again Thank you guys so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mimi
Site Experience FeedbackJul 9, 2026
The website was pretty easy to reach and I was able to find what was looking for. I needed a gift and was about to order off another site but loved these and how fast shipping was.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 9, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abs
Site Experience FeedbackJul 9, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bratz.com
Site Experience FeedbackJul 9, 2026
It was easy I found everything just fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackJul 9, 2026
My experience was very easy. Found exactly what I was looking for with no hassle!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Site Experience FeedbackJul 9, 2026
I signed up and got 10 dollars off my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luckenleylucky
Site Experience FeedbackJul 9, 2026
just good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Ola
Site Experience FeedbackJul 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackJul 9, 2026
It was good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Hotrod
Site Experience FeedbackJul 9, 2026
easy to manage. but why no military discount ?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Felicia
Site Experience FeedbackJul 9, 2026
Website interaction able to locate product, and use of points towards item was a plus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 9, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lmiranda
Site Experience FeedbackJul 9, 2026
Very good. The website is easy to maneuver through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lovey
Site Experience FeedbackJul 9, 2026
Well it was very easy to look for the shoes I wanted and easy to place the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet N.
Site Experience FeedbackJul 9, 2026
I found what I was looking for pretty easily. And checkout was fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackJul 9, 2026
UI is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greatest
Site Experience FeedbackJul 9, 2026
Great experience easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ally
Site Experience FeedbackJul 9, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cobra
Site Experience FeedbackJul 9, 2026
Cool bro ngl
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
helenmar22
Site Experience FeedbackJul 9, 2026
OVERALL EASY ORDERING PROCESS AND GREAT STORE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 9, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJul 9, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
lydia
Site Experience FeedbackJul 9, 2026
i just was looking for a nice pair of shoes and scored on the sales page finding ones that were perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pooh
Site Experience FeedbackJul 9, 2026
I found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Starboy27
Site Experience FeedbackJul 9, 2026
It was good but lowkey expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olivia
Site Experience FeedbackJul 9, 2026
Some items I wanted was out of stock . Otherwise pretty good and quick experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8