Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,524 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,191
Margie
Site Experience FeedbackAug 6, 2026
Too many pop ups asking to complete a survey. Looks like malware or spam. They are misleading at well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Belitas
Site Experience FeedbackAug 6, 2026
Fast easy and got a good deal for 3 backpacks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
May
Site Experience FeedbackAug 6, 2026
Great & easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Crissy
Site Experience FeedbackAug 6, 2026
Great experience reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
My interaction with the website was perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pretty
Site Experience FeedbackAug 6, 2026
Very great had exactly what I was looking for at a reasonable price !
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pink polly
Site Experience FeedbackAug 6, 2026
I love journeys especially its points rewards system
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazz
Site Experience FeedbackAug 6, 2026
I Like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rabbit
Post-Delivery FeedbackAug 6, 2026
I like Journeys because I'm able to find the shoes I'm looking for .Having let me down yet.ķ
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
kimmm
Site Experience FeedbackAug 6, 2026
nA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicgee
Site Experience FeedbackAug 6, 2026
First purchase so far, but all in all the interaction was great.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jer
Site Experience FeedbackAug 6, 2026
Had what I needed in stock which was great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Emmi
Site Experience FeedbackAug 6, 2026
Very easy check out process and great price on my item
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jj
Site Experience FeedbackAug 6, 2026
Bnnk
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Angel
Site Experience FeedbackAug 6, 2026
The process was smooth and the options of merchandise were endless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karina
Site Experience FeedbackAug 6, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easyz
Site Experience FeedbackAug 6, 2026
Very easy and seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rell
Site Experience FeedbackAug 6, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danyea
Site Experience FeedbackAug 6, 2026
My experience so far has been good and easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Easy to find product and reasonable price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blkween83
Site Experience FeedbackAug 6, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackAug 6, 2026
I love journeys website! They also have phenomenal deals.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cornelius
Site Experience FeedbackAug 6, 2026
Love this
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CarlyQueen
Site Experience FeedbackAug 6, 2026
I really enjoyed the ease of navigating the website, applying my rewards were very simple and wasn’t hard to find at checkout
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Briski
Site Experience FeedbackAug 6, 2026
I was able to login and find exactly what i was looking for when other stores are sold out of the shoe i wanted.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lyv
Site Experience FeedbackAug 6, 2026
Loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackAug 6, 2026
I like Converse shoes.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tina
Site Experience FeedbackAug 6, 2026
I didn’t have items I wanted in store so was glad to find it on your website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackAug 6, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tootsie
Site Experience FeedbackAug 6, 2026
Very easy to navigate!! Lots of items! Good pictures!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zalo
Site Experience FeedbackAug 6, 2026
It was decent not the best to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bee
Site Experience FeedbackAug 6, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katalina
Site Experience FeedbackAug 6, 2026
I was so pleased by how quick and easy everything was. From the selection to choosing size placing order and on top of getting $10 off my purchase with fast shipping provided to my residence . 10/10 experience. Thank you Journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rabbitt
Site Experience FeedbackAug 6, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cass
Site Experience FeedbackAug 6, 2026
I honestly had a great experience, everything was straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poochy
Site Experience FeedbackAug 6, 2026
Good just expensive
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
tay
Site Experience FeedbackAug 6, 2026
it was really good easy too but and cheap
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 6, 2026
Easy buy and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lia
Site Experience FeedbackAug 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 6, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grandma
Site Experience FeedbackAug 6, 2026
Made it very easy to select desired item and checkout was smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackAug 6, 2026
Good store, ill be purchasing from again and more often.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Blanca Rivera
Site Experience FeedbackAug 6, 2026
My daughter loves this store and she wanted so bad this shoes that I bought for her, I saved the money for this weekend of tax free because her dad had an accident of her leg and can't work right now. It really help me that you'll had free shipping and also a 10 off. Thankyou
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Téa
Site Experience FeedbackAug 6, 2026
Good! Very easy to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 6, 2026
This website was cheaper and had a way bigger selection than other websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junior
Site Experience FeedbackAug 6, 2026
It was a little clunky and hard to figure out which sizes in what colorway
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kayla
Site Experience FeedbackAug 6, 2026
My interaction was great. Easy experience to purchase. Love the product.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rich
Site Experience FeedbackAug 6, 2026
Found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackAug 6, 2026
Always have what I’m looking for and I love that the shipping is fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
j
Site Experience FeedbackAug 6, 2026
simple, easy, awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10