Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,498 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,957
last minute dad
Site Experience FeedbackAug 3, 2026
i found it easy to navigate through the site and locate the items i was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ken
Site Experience FeedbackAug 3, 2026
my overall experience was perfect and easy i will be buying again , the website did not give me any problems.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Hersheykiss
Site Experience FeedbackAug 3, 2026
Anyia Lathan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Fran
Site Experience FeedbackAug 3, 2026
I always shop here in the store now I’m starting to shop online but overall they have a variety of different shoes good store
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nauds
Site Experience FeedbackAug 3, 2026
It was good I just wish y’all had more promo codes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pinkgirly
Site Experience FeedbackAug 3, 2026
It was very easy to navigate and find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunez
Site Experience FeedbackAug 3, 2026
Siempre q he comprado llegan mis pedidos a tiempo y en buen estado
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peggy
Site Experience FeedbackAug 3, 2026
I was happy I qualified for free shipping and I could pick up one item at a local store that we need before school starts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Pretty easy, and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaya
Site Experience FeedbackAug 3, 2026
I love shopping at journeys the website is easy to use and convenient also has good discounts on shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N
Site Experience FeedbackAug 3, 2026
My online purchase was made effortlessly. I easily could find shoes on sale for my children and myself. Good sales and free shipping when you join as a member, it is worth it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackAug 3, 2026
Very easy and understanding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lari
Site Experience FeedbackAug 3, 2026
My experience was good.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Oceanne
Site Experience FeedbackAug 3, 2026
My interaction was pretty good, very efficient and smooth to shop online.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Artesea
Site Experience FeedbackAug 3, 2026
Easy and very simple ordering online process. Love catching a good deal. And convenient for a busy momma like me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yea
Site Experience FeedbackAug 3, 2026
Fast and love how easily accessible discounts are.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ncanessa
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Charlie
Site Experience FeedbackAug 3, 2026
Ordering online was super quick and easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queenfineshit
Site Experience FeedbackAug 3, 2026
My experience ordering was amazing! No complaints.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Heaven
Site Experience FeedbackAug 3, 2026
I love this reply so much. It was so easy to purchase it and I will definitely buy and I love the shoes and the quality of everything that comes from here. My kids wrote everything about this app and they will definitely buy anything from here again. I love you so much. Hope I get this.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
I was disappointed in the fact that I tried to use a $5 reduction based on my past purchases. It deducted from my points but did not reduce my charges. No way to get them back either
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
pxppunkprincess
Site Experience FeedbackAug 3, 2026
It was good, but the color i wanted was not in my size. I reached out to cs and they said it wouldn’t be until november it gets restocked
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Nikki
Site Experience FeedbackAug 3, 2026
Great customer service. The website was very easy to use and checkout was a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikeyalv23
Site Experience FeedbackAug 3, 2026
Easy to use
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Kassi
Site Experience FeedbackAug 3, 2026
Great! super easy fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Santaella
Site Experience FeedbackAug 3, 2026
all is good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Riri
Site Experience FeedbackAug 3, 2026
Is good experience really easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackAug 3, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mumu
Site Experience FeedbackAug 3, 2026
I love journeys, so much that I need a discount every time I purchase an item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BoomerPsi
Site Experience FeedbackAug 3, 2026
It was easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Angel
Site Experience FeedbackAug 3, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackAug 3, 2026
Purchasing product off of the Journeys website was fast and easy. I had no problems and was pleasantly suprised on the websites efficiency.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cinnabun
Site Experience FeedbackAug 3, 2026
it was so simple to navigate and i was glad i could find what i wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I always have a great experience with Journey's instire and online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moona
Site Experience FeedbackAug 3, 2026
I had a great experience. I knew what I wanted and the shoe was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Khrissy
Site Experience FeedbackAug 3, 2026
It was nice, fast, and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vv
Site Experience FeedbackAug 3, 2026
My experience is always very good!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackAug 3, 2026
Very good no issues and it was easy to get around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
antonio
Site Experience FeedbackAug 3, 2026
it was a good experience i would buy from journeys again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
val
Site Experience FeedbackAug 3, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
c buck
Site Experience FeedbackAug 3, 2026
It was a 10/10 very easy and got what i want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donatela
Site Experience FeedbackAug 3, 2026
Me gusta journeys en general, es mi primera compra en línea pero físicamente ya he comprado y me han ayudado con cambios h variedades. La página me parece fácil de usar y me encanta el poder buscar la tienda más cercana aquí mismo, siento que son muy claros en toda la información que se necesita para tener una compra segura
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ariana
Site Experience FeedbackAug 3, 2026
super helpful!! and easy to access
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birky
Site Experience FeedbackAug 3, 2026
I found what shoes i wanted and had many options. I recently ordered these shoes from the manufacturer website and received 2 different styles so I am hoping journeys will be better
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Style and Ease
Site Experience FeedbackAug 3, 2026
Website was easy to navigate. Able to purchase item with no issue and opted for store pick up. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Great stuff and easy checkout love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angs
Site Experience FeedbackAug 3, 2026
I was a little confused because every style of shoe has a baby/toddler, little kid, and big kid but then I realized it was just depending on the size of shoe needed theyre catagorized.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ali
Site Experience FeedbackAug 3, 2026
Easy website to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ciciiii
Site Experience FeedbackAug 3, 2026
very quick and easy and havent been able to find these converse online on the converse website so thank you journeys<3333333
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10