Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,498 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,017
Moon Child
Site Experience FeedbackAug 2, 2026
Was a good experience, when I typed in specific things about the shoes I was wanting they popped right up. Also the referral for no show socks was great because I would have never thought about that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trina
Site Experience FeedbackAug 2, 2026
I have always loved journeys love that I can have my purchases picked up or delivered
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zaddyjessi
Site Experience FeedbackAug 2, 2026
The site is really easy to navigate. I almost forgot to apply my coupon
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jaiden
Site Experience FeedbackAug 2, 2026
everything went well
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jada
Site Experience FeedbackAug 2, 2026
Great deals, easy use of website, helpful search filters!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackAug 2, 2026
Website is very easy to navigate. Good photos of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yoooollooo
Site Experience FeedbackAug 2, 2026
Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackAug 2, 2026
Very easy to navigate through. Wish there was promo codes for online orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liz
Site Experience FeedbackAug 2, 2026
it was good fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karsyn
Site Experience FeedbackAug 2, 2026
Such an easy website! Super fast and convenient.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KennaJ
Site Experience FeedbackAug 2, 2026
After looking for specific shoes at multiple other locations, I found them here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cel
Site Experience FeedbackAug 2, 2026
My experience was great! I love that it’s easy to find what i’m looking for and that there’s always a wide selection and great sales. Everything I need is always in stock too, so that makes shopping a lot easier.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CJ
Site Experience FeedbackAug 2, 2026
The auto-populate was weird and did not pick up very well. Other than that it was cool.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poloboy
Site Experience FeedbackAug 2, 2026
The website was very easy to navigate and had several competitive deals on great shoes.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
twopp
Post-Delivery FeedbackAug 2, 2026
i order my pumas and they came so fast it didnt even take a week
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Harm
Site Experience FeedbackAug 2, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cleo
Site Experience FeedbackAug 2, 2026
It was a bit hard to navigate and sometimes doesn’t let me login first try but overall a good experience
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rita
Site Experience FeedbackAug 2, 2026
great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karinicquinta
Site Experience FeedbackAug 2, 2026
Easy online shopping experience. Not hard to locate categories or relevancy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackAug 2, 2026
Great experience very convenient and easy process
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Everything went smoothly. East to navigate online store and easy checkout experience. Wil come back for more as my daughter loves Journeys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenia
Site Experience FeedbackAug 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RT
Site Experience FeedbackAug 2, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeHART
Site Experience FeedbackAug 2, 2026
Other sites did not have my size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackAug 2, 2026
Great deals on name brands
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
today was tax free and I was still charged tax for my order. i will be calling later
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
Blossom rose
Site Experience FeedbackAug 2, 2026
I was able to find what shoes brand I was looking for and the size needed too. I was able to check out as easy as possible.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 2, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Great
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Scrap
Site Experience FeedbackAug 2, 2026
Pretty smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Happy Girl
Site Experience FeedbackAug 2, 2026
Easy to use, no clinches, easy checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luna
Site Experience FeedbackAug 2, 2026
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sasha
Site Experience FeedbackAug 2, 2026
It was a learnt experience, I was having a little difficulty to complete the order. I was also expecting the $10 promised for 1st order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr. Positive energy
Site Experience FeedbackAug 2, 2026
Love journey shoes and selection
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
lays
Site Experience FeedbackAug 2, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sydney
Site Experience FeedbackAug 2, 2026
I really enjoyed my journeys experience. It was wonderful and they helped me find everything that I was looking for website was easy to follow and purchase is what I wanted.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Damon
Site Experience FeedbackAug 2, 2026
It was good and sufficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Holy
Site Experience FeedbackAug 2, 2026
I like everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
Very easy interaction with your website today. I found what I needed immediately
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mabel
Site Experience FeedbackAug 2, 2026
Very helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 2, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Overall everything went smoothly with my purchase and shipping was free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sae
Site Experience FeedbackAug 2, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnnyblacksox
Site Experience FeedbackAug 2, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nomi
Site Experience FeedbackAug 2, 2026
Easy to navigate purchase merchandise
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kj
Site Experience FeedbackAug 2, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Q
Site Experience FeedbackAug 2, 2026
Found exactly what we where looking for. super easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackAug 2, 2026
Good service and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colin C
Site Experience FeedbackAug 2, 2026
Clear and open design with ease of use while having the same look and overall feel as the store itself.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9