Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 8,466 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,153
Ms
Site Experience FeedbackJul 30, 2026
It was wonderful
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrsK
Site Experience FeedbackJul 30, 2026
Very easy once I got the payment method situated. Will gladly purchase online again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
TOOK ALL MY MONEYY
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Santiagoatttt
Site Experience FeedbackJul 30, 2026
I loved the price on the backpack
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
deebee
Site Experience FeedbackJul 30, 2026
b/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love4shoes
Site Experience FeedbackJul 30, 2026
Journeys is always my go to place to shop for shoes! I can always count on finding shoes that are in style and different varieties! Looking through the website and different pages is easy and quick and I never have any issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FlowGaming
Site Experience FeedbackJul 30, 2026
So far it’s been pretty good hoping to get the box included with delivery because it looks pretty epic. Pls.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie Jay
Site Experience FeedbackJul 30, 2026
Easy to navigate and lots more options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaza
Site Experience FeedbackJul 30, 2026
very amazing splended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gianna
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris
Site Experience FeedbackJul 30, 2026
It was pretty nice navigating the site. When I searched for a size and found a style I liked but wanted a different color, I realized they don’t always have my size. It would be nice if there was an indication of that like a “this color/style doesn’t match your size”
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kyra
Site Experience FeedbackJul 30, 2026
I would love to continue shopping here, Easy access, Very affordable
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
beezy
Post-Delivery FeedbackJul 30, 2026
i loved the way the shoes came so quick and the affordable prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Los
Site Experience FeedbackJul 30, 2026
Great easy interaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luna
Site Experience FeedbackJul 30, 2026
Great interaction, quick payment services, and great shoe options with low prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meli
Site Experience FeedbackJul 30, 2026
it was good, found what i was looking for. Sizing chart helped a lot.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robert
Site Experience FeedbackJul 30, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Juana
Site Experience FeedbackJul 30, 2026
Perfect overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BreBre
Site Experience FeedbackJul 30, 2026
I love sports and outdoor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joycee
Site Experience FeedbackJul 30, 2026
No complaints.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Annie
Site Experience FeedbackJul 30, 2026
I actually had a great experience searching Journeys! Would purchase from website again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose
Site Experience FeedbackJul 30, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Amber
Site Experience FeedbackJul 30, 2026
My experience today is good. I received $10 off and checkout was so easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Asia
Site Experience FeedbackJul 30, 2026
It was pretty good cant complain
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiffany
Site Experience FeedbackJul 30, 2026
Using the website was very good and easy I would recommend it to other people, friends and family members and also I will be purchasing again in the near future
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ChelsK
Site Experience FeedbackJul 30, 2026
I wasn’t happy with the high amount of taxes, but other than that, I had a great purchase experience. I’m hoping shipping will be expedited so I can have these shoes by time my son starts kindergarten on Tuesday august 4th. Website was very easy to use. Would 10/10 use again.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jandro
Site Experience FeedbackJul 30, 2026
The website is very easy to navigate. I bought exactly what I was looking for.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cata
Site Experience FeedbackJul 30, 2026
As always easy to navigate and find what you like with all the good deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Site Experience FeedbackJul 30, 2026
Was overall simple , quick and easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lay
Site Experience FeedbackJul 30, 2026
Fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H
Site Experience FeedbackJul 30, 2026
The experience was quick and easy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Happy
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Journeys are a very good store in the customer service are very awesome as you walk in to greet. You is a blessing every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EmmyK
Site Experience FeedbackJul 30, 2026
Everything was great. I love the easy option to pay with Klarna!
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
BoyMom
Site Experience FeedbackJul 30, 2026
My overall interaction was very good! The website is very easy to use. I’m very happy that Journeys had both of the products I was looking for! And that I can make payments on a big purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lion123
Site Experience FeedbackJul 30, 2026
Found my loved one a gift quick and had no problems
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Too many kids
Site Experience FeedbackJul 30, 2026
Lots of options for my daughter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deenice
Site Experience FeedbackJul 30, 2026
Love the quality and different brands of shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Good- lots of options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJul 30, 2026
It was quick and good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Randy_holguinv@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
milan
Site Experience FeedbackJul 30, 2026
I had a good experience buying my shoes and had a smooth check-out process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drako
Site Experience FeedbackJul 30, 2026
I love journey gives good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Site Experience FeedbackJul 30, 2026
Bought three pairs of shoes for my son, very easy and decent pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Fast and easy, always has what im looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Breezy
Site Experience FeedbackJul 30, 2026
Very user friendly and quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Asji
Site Experience FeedbackJul 30, 2026
It was a good easy experience everything very self explanatory. I typed in what I was looking for they gave me my options I selected my size I didn’t want to ship them because I needed them before next week and luckily for me they had them available in store which was great the shoes it self were a lil more than I expected but that’s ok I got them that’s am that matter
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8