Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,118 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,736
Jetta
Site Experience FeedbackJul 2, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: 3
- Likelihood To Recommend: 10
Yari
Site Experience FeedbackJul 2, 2026
My interaction was good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cashwithers
Site Experience FeedbackJul 2, 2026
It was sooooo goood I couldn’t find the shoes anywhere I just knew you guys would super happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chey
Site Experience FeedbackJul 2, 2026
I like journeys, I have never had a bad experience with them either in person or online. I would love a job there but they never got back to me.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJul 2, 2026
Very good!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackJul 2, 2026
I was able to find these shoes that are sold out on the adidas’s website. Would also love a wider selection!
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
joan
Site Experience FeedbackJul 2, 2026
my transaction was quick and easylove it here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackJul 2, 2026
I’m glad I was able to find the specific shoes I wanted to get my toddler and at a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hi
Site Experience FeedbackJul 2, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mj
Site Experience FeedbackJul 2, 2026
Fast easy
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Deja
Site Experience FeedbackJul 2, 2026
I used the website and entered my zip code to assess the in store options in my area. After entering my zip code, I was told that the shoes I was looking to purchase were in stock at a mall near me (North Star Mall, SATX). When I arrived, the entire store was walled off for construction and/or improvement. This was 3 weeks ago. I checked again when submitting this online order, and the error is still present.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Hike
Site Experience FeedbackJul 2, 2026
Very smooth checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xochitl
Site Experience FeedbackJul 2, 2026
Fasil rapido
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gigi
Site Experience FeedbackJul 2, 2026
Great price and I had rewards for this purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sisi
Site Experience FeedbackJul 2, 2026
It was a quick and easy process because I knew what I wanted, payment went smooth and I got my order number and email right after. Highly satisfied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zai
Site Experience FeedbackJul 2, 2026
it was wonderful was looking for cheap does to go with my outfit and bam
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lupe
Site Experience FeedbackJul 2, 2026
Super smooth and organized.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snoopysue25
Site Experience FeedbackJul 2, 2026
No issues. What I wanted is in stock and available for pick up in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJul 2, 2026
I really love how easy it was to find what I was looking for!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jon jones
Site Experience FeedbackJul 2, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pete
Site Experience FeedbackJul 2, 2026
Very easy to navigate site and checkout was easy and went seamlessly Good selection and pricing was very competitive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Easy and available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tae
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DayDay
Site Experience FeedbackJul 2, 2026
Got what I was looking for, extremely happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
queen
Site Experience FeedbackJul 2, 2026
the process is very easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Awesome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
B.am
Site Experience FeedbackJul 2, 2026
Nice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KimPooh
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Na
Site Experience FeedbackJul 2, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJul 2, 2026
I had no issues ordering my item online tonight
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luke
Site Experience FeedbackJul 2, 2026
Website was very good and friendly and was very formal and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ale
Site Experience FeedbackJul 2, 2026
my experience with journeys was very good and i will be most likely be purchasing again
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brynn18
Site Experience FeedbackJul 2, 2026
Very good! I liked how it had the confirmation info at the very end
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Myspeedkills
Site Experience FeedbackJul 2, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Zyan
Site Experience FeedbackJul 2, 2026
it worked very precisely it was very easy to manageable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Es
Site Experience FeedbackJul 2, 2026
Ok
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Von
Site Experience FeedbackJul 2, 2026
Easiest and quickest online shopping experience
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
anaryam
Site Experience FeedbackJul 2, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
oliviaa
Site Experience FeedbackJul 2, 2026
it was amazing! Easy to use I like how they have their website organized and it’s easy to shop! Easy to check out everything was perfect
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kk
Site Experience FeedbackJul 2, 2026
It was great the item I wanted was in stock and very easy to purchase!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 2, 2026
I was pleased with my purchase I didn’t have no bad experience with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Edot
Site Experience FeedbackJul 2, 2026
It wa sgreat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Great and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. Mitchell
Site Experience FeedbackJul 2, 2026
Website is user friendly!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Klary
Site Experience FeedbackJul 2, 2026
The website is very well organized easy to manage and find products as well as paying. Thank you for my 10 off for my first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Necotronix
Site Experience FeedbackJul 2, 2026
Great and easy to order!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
I didn’t have an option for delivery other than delivery 3-5 days
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bec
Site Experience FeedbackJul 2, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10