Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating based on 8,112 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,762
Online Shopper
Site Experience FeedbackJul 1, 2026
Wonderful company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackJul 1, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jennie
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
maya
Site Experience FeedbackJul 1, 2026
it was good and straight to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazel
Site Experience FeedbackJul 1, 2026
I really loved the overall experience check out was so easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hai Hai
Site Experience FeedbackJul 1, 2026
I love them so much! Always has shoes available when other shoes are sold out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BAT21
Site Experience FeedbackJul 1, 2026
simple to use and check out...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tru
Site Experience FeedbackJul 1, 2026
I had a quick and easy find and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilbit
Site Experience FeedbackJul 1, 2026
It was a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neisha
Site Experience FeedbackJul 1, 2026
It was an easy purchase had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snoopy
Post-Delivery FeedbackJul 1, 2026
Process to order was simple and easy. I am satisfied with the product I purchased. They have a wide selection of shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 7
Merc
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mark
Site Experience FeedbackJul 1, 2026
quick and easy loved it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJul 1, 2026
All was good I was really happy to find the shoe I have been looking for in my size, I’ve been looking for it for ages.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
typesheet
Site Experience FeedbackJul 1, 2026
Easy process in and out i enjoy shopping with Journey’s and would highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jess
Site Experience FeedbackJul 1, 2026
I liked that I was able ship my order home but there’s also a pickup at store option. I do wish they also carried the Birkenstocks in wide width and not just narrow.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Osmar
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gidden
Site Experience FeedbackJul 1, 2026
Went really well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Was very happy to find the shoes my daughter went back to school. She loved them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aly
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Veronica
Site Experience FeedbackJul 1, 2026
They said I would get $10 off when buying $75 or more but I couldn't find the code anywhere, so I was not able to use it.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Panda
Site Experience FeedbackJul 1, 2026
Everything was great !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hunty
Site Experience FeedbackJul 1, 2026
I love how quick I can get shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas Ren
Site Experience FeedbackJul 1, 2026
Overall satisfied. Price on Birkenstock web sight was only 99.00 had to buy here because they were sold out. Price difference is diabolical.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Easy to use. Excited about the different brands. Rewards!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adrian s
Site Experience FeedbackJul 1, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tmoni
Site Experience FeedbackJul 1, 2026
It was easy to place my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJul 1, 2026
I had a great experience. Found the products I was looking for with ease.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJul 1, 2026
Always a great and easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen
Site Experience FeedbackJul 1, 2026
Journeys Website was very comforting and easy to find and didnt ask me for to much no very much ads popping up and I will be shopping again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Journey2026
Site Experience FeedbackJul 1, 2026
Experience was great. Had no issues with putting in my order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kiana
Site Experience FeedbackJul 1, 2026
I was able to order with ease.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 1, 2026
Could transfer cc data but had to do each data element separately. I use Bitwarden which can usually fill out payment info with one click. Annoyedthat free shipping and $10 discount not available since my purchase was a penny short of the $75 threshold.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 3
Meb
Site Experience FeedbackJul 1, 2026
Loved it thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
El
Site Experience FeedbackJul 1, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dori
Site Experience FeedbackJul 1, 2026
Pretty smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
z
Site Experience FeedbackJul 1, 2026
n/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Maila
Site Experience FeedbackJul 1, 2026
It was a great experience easy to find my shoes
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dice
Site Experience FeedbackJul 1, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diego
Site Experience FeedbackJul 1, 2026
It was super easy to use and go through the process of in store pickup, highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daisy
Post-Delivery FeedbackJul 1, 2026
I will recommend absolutely My shoes are too small, i need a size bigger, 7.5
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
JC
Site Experience FeedbackJul 1, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kbrad
Site Experience FeedbackJul 1, 2026
Super easy and quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackJul 1, 2026
Very easy to order and detailed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee Gee
Site Experience FeedbackJul 1, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Aby
Site Experience FeedbackJul 1, 2026
I like the variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackJul 1, 2026
I was able to navigate the website perfectly got everything i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Easy to find my birthday discount and happy it applied to my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10