Journeys Reviews - 8,065 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 9% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,008
Ghost
Site Experience FeedbackJun 24, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alo
Site Experience FeedbackJun 24, 2026
They mentions my younger sister’s my melody bag and it made her day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Berrynick
Site Experience FeedbackJun 24, 2026
The only issue I had was the website crashed when I was checking out the first time, other than that great layout and easy to use design
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
shanan
Site Experience FeedbackJun 24, 2026
I wish they had more stock available for in store pick up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dresodrip
Site Experience FeedbackJun 24, 2026
I love shopping online !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shannon
Site Experience FeedbackJun 24, 2026
I don't have any suggestions. The experience was good.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaylee
Site Experience FeedbackJun 24, 2026
Journeys was an amazing experience. They had exactly what i wanted in many different colors! They have a variety of sizes, and many different shoe options 10/10 would recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
coco
Site Experience FeedbackJun 24, 2026
slow
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Ray
Site Experience FeedbackJun 24, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 24, 2026
I was pleased to see such a wide variety of sale items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jemiah
Site Experience FeedbackJun 24, 2026
it was greattt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rylee
Site Experience FeedbackJun 24, 2026
love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love
Site Experience FeedbackJun 24, 2026
Great!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chrissy
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RaxelV9
Site Experience FeedbackJun 24, 2026
The website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zara
Site Experience FeedbackJun 24, 2026
it was a really good experience. i enjoyed it so much the easy checkout process and the the rewards program amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The best of the best !
Site Experience FeedbackJun 24, 2026
It I as good fast and easy , it was a gift and comes on time , like always .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shy
Site Experience FeedbackJun 24, 2026
It was very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
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- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Everything was easy and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackJun 24, 2026
Very easy way to purchase and find what I’m looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junior
Site Experience FeedbackJun 24, 2026
Journeys is easy to get what you’re looking for. Quick shipping and pick up. Definitely recommend on ordering your shoes or accessories from here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny U.
Site Experience FeedbackJun 24, 2026
Was good, easy to find products
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Don
Site Experience FeedbackJun 24, 2026
Great deals and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy shoe shopping
Site Experience FeedbackJun 24, 2026
Good experience- organized and easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Iris
Site Experience FeedbackJun 24, 2026
I had a great experience quickly finding the shoes I wanted and my size. I used my birthday discount!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Star
Site Experience FeedbackJun 24, 2026
Very good and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJun 24, 2026
I love the journey’s website!! I love that when filtering for a brand of shoe you get to see all the colors and styles right after you select one. It’s very organized and it makes me interested in purchasing styles I didn’t even know existed!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mickie
Site Experience FeedbackJun 24, 2026
1st time. I'm happy buying for my son. Let's see how it goes.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jerm
Site Experience FeedbackJun 24, 2026
My purchase was smooth and quick, I got pink glow vans knu skools
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liss
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shay
Site Experience FeedbackJun 24, 2026
It was a easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lis
Site Experience FeedbackJun 24, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monthagreat
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guicho
Site Experience FeedbackJun 24, 2026
it was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollie T
Site Experience FeedbackJun 24, 2026
I really appreciate the rewards program… Getting trendy namebrand shoes for four teenagers on a middle class income is not easy. I also appreciate that the rewards were available, even though I haven’t purchased since Christmas time. Little things like that keep me coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Journey
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chy boy
Site Experience FeedbackJun 24, 2026
Quick, easy, effective
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JakyM
Site Experience FeedbackJun 24, 2026
It was a fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackJun 24, 2026
It was cool
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: 8
Booby89
Site Experience FeedbackJun 24, 2026
easy of selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kewmie
Site Experience FeedbackJun 24, 2026
I've had my eye on a specific pair or sneakers for a while now and was super excited when they went on sale at Journeys! Journeys also has a wider selection of colors compared to other online stores I looked at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Had an overall good experience. My nearest store was also very helpful when I had to call for a question.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Monique
Site Experience FeedbackJun 24, 2026
Love this Store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abe
Site Experience FeedbackJun 24, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddie F.
Site Experience FeedbackJun 24, 2026
very easy to use
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7