Journeys Reviews - 8,077 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 9% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,960
Bam
Site Experience FeedbackJun 26, 2026
I wish there was an online accessibility option for a background screen that wasn't white. Otherwise, I loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martin
Site Experience FeedbackJun 26, 2026
Nice selection. Consistent quality of products and service. Good value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
QxeenT
Site Experience FeedbackJun 26, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
The A.
Site Experience FeedbackJun 26, 2026
Thank you journeys. We are having a jungle themed all and any every animal included party for the 4th of July and I’m so glad you had the pumas I wasn’t even ideally searching for but once I saw I fell in love with it. Then I also remembered I you gave me a birthday coupon as well so oh it will be lovely to receive that $100 value and spend it with you again between myself and daughter! I wouldn’t have it any other way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
B
Site Experience FeedbackJun 26, 2026
The site is very easy to navigate and the purchase was done quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelz
Site Experience FeedbackJun 26, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jscarz
Site Experience FeedbackJun 26, 2026
Excellent and quick. Website was easy to work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PnwCactus
Site Experience FeedbackJun 26, 2026
Very easy to navigate and find something I like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jam
Site Experience FeedbackJun 26, 2026
Loved.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Money
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pammi
Site Experience FeedbackJun 26, 2026
Journeys have never let me down also satisfied with my order shipping is fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bootyjuice
Site Experience FeedbackJun 26, 2026
Shipping is terrible
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Sylvie
Site Experience FeedbackJun 26, 2026
Easy to navigate and understand
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Naee
Site Experience FeedbackJun 26, 2026
I had a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raye
Site Experience FeedbackJun 26, 2026
Good just lagged some
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Fam
Site Experience FeedbackJun 26, 2026
Make the website less kiddy add more Space age appearance to the front page.. But overall I love shopping at Journeys
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 26, 2026
The website was easy to navigate. I was able to find what I was looking for very quickly and checkout went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tarbaby
Site Experience FeedbackJun 26, 2026
The interaction went smoothly and was very helpful and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I signed up to get a $10 promo code based on what the website said but only received a $5 code.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
Cher
Site Experience FeedbackJun 26, 2026
I wish there were more solid black flip flop options available for women.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Day
Site Experience FeedbackJun 26, 2026
Super easy to shop at Journeys. This always my first choice. Love all their products. Always amazing coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Very good very fast I appreciate the way the website is setup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyn
Site Experience FeedbackJun 26, 2026
It was very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jess
Site Experience FeedbackJun 26, 2026
My shopping experience was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunya
Site Experience FeedbackJun 26, 2026
It was easy and user friendly
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
JRich
Site Experience FeedbackJun 26, 2026
the only improvement is the amount of taxes and fees charged
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Hope
Site Experience FeedbackJun 26, 2026
Na
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nyia
Site Experience FeedbackJun 26, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
LuckCharms
Site Experience FeedbackJun 26, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJun 26, 2026
It couldn’t ship to store to pickup
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Ang
Site Experience FeedbackJun 26, 2026
I was really disappointed that spending over $100 did not qualify for free shipping. But I will be going to do store pickup instead. Parking at the mall will still cost me less and I’ll be able to do more. Overall I love the selection at journeys and I will purchase again. I’d recommend at the very least a free shipping minimum and maybe even a student discount through UNiDAYS.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Money
Site Experience FeedbackJun 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
10korbital
Site Experience FeedbackJun 26, 2026
I had a very easy time navigating throughout the catalogs. When I went to place my order everything was made very clear.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
rw2003
Site Experience FeedbackJun 26, 2026
It was a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lexis
Site Experience FeedbackJun 26, 2026
I had a good interaction with the website today
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Shelbi
Site Experience FeedbackJun 26, 2026
Good, but my husband wanted to order them for me and it didn’t work in his phone. Worked perfect on mine
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Angel
Site Experience FeedbackJun 26, 2026
Found shoes i wanted pick up in store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj
Site Experience FeedbackJun 26, 2026
It short and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Beeb
Site Experience FeedbackJun 26, 2026
Very easy to find product I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nya
Site Experience FeedbackJun 26, 2026
Everything was smooth and easy no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abrakadabra
Site Experience FeedbackJun 26, 2026
Glad to find this shoe at Journey as it was sold out at Adidas store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Too many questions
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
swaggygirl
Site Experience FeedbackJun 26, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KariRoca
Site Experience FeedbackJun 26, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
it wasn’t so bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 26, 2026
I had a few difficulties in the website on entering my card. I had to scan the card in order to enter my card.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Myra
Site Experience FeedbackJun 26, 2026
I lived the fact that u discovered that the mint green platform converse that I’ve been wanting were on sale for 19.97, but I highly hated the fact that they were pick up only and not anywhere in my area. I liked the fact that I still found some cute ones for 10 more dollars. The website itself was no problem.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6