Journeys Reviews - 8,061 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,164
andres
Site Experience FeedbackJun 21, 2026
very easy to order
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bitty
Site Experience FeedbackJun 21, 2026
Good deals
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms Cocroft
Site Experience FeedbackJun 21, 2026
It went nice and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fareedah
Site Experience FeedbackJun 21, 2026
I really loved ordering from Journeys
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JJohnson
Site Experience FeedbackJun 21, 2026
Saw advertisements for website on fb and was able to find the product and size in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 21, 2026
great and well put
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nana
Site Experience FeedbackJun 21, 2026
i wish i didn't have to wait to add items to cart to see price
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 21, 2026
Overall great experience no problems at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johanelys
Site Experience FeedbackJun 21, 2026
N/a
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tonya
Site Experience FeedbackJun 21, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash’0
Site Experience FeedbackJun 21, 2026
Website is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaligrl
Site Experience FeedbackJun 21, 2026
I like the shoe selection at journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaylee
Site Experience FeedbackJun 21, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Les
Site Experience FeedbackJun 21, 2026
I liked using the filters so I can see my options better for sizes and type of shoes I’m looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kk
Site Experience FeedbackJun 21, 2026
Easy to navigate, fast check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andge
Site Experience FeedbackJun 21, 2026
First time ordering from here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mortallica
Site Experience FeedbackJun 21, 2026
I found what I was looking for very easily
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Grandma V
Site Experience FeedbackJun 21, 2026
was fast and easy to login do my purchase without any issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zajan
Site Experience FeedbackJun 21, 2026
Experience was wonderful. Site is very easy to navigate for people of all ages. Job well done.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Puma
Site Experience FeedbackJun 21, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junior
Site Experience FeedbackJun 21, 2026
My overall experience was amazing fast & easy couldn't have gone any smoother
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aliyah
Site Experience FeedbackJun 21, 2026
I’m very happy with my purchase and with the journey website. Smooth and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
Great experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bre
Site Experience FeedbackJun 21, 2026
it was chill
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
1thed
Site Experience FeedbackJun 21, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lupe
Site Experience FeedbackJun 21, 2026
The shopping experience was really easy. The one bad thing I hate is when I click to view an item and go back to the regular page it refreshes and starts from the very top then where I was at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrea
Site Experience FeedbackJun 21, 2026
Very easy to check out but shopping was not an option
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Andy
Site Experience FeedbackJun 21, 2026
I am amazed they have them in stock I’m super excited they are for my baby girls graduation Tuesday ! Thank you !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJun 21, 2026
I like the options for narrowing down sizes available but I wish there was an option to exclude from the search, stores that don’t have the item available near me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jai
Site Experience FeedbackJun 21, 2026
Very easy to select the shoes that I prefer. Also very reasonable pricing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kim
Site Experience FeedbackJun 21, 2026
Easy to navigate and add my payment option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ebony
Site Experience FeedbackJun 21, 2026
so great !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackJun 21, 2026
Fast and easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tammy
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raj
Site Experience FeedbackJun 21, 2026
Jsheh
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tuan
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Chelsy
Site Experience FeedbackJun 21, 2026
Amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Baba
Site Experience FeedbackJun 21, 2026
I have always shopped at journeys in person and they have everything affordable and nice products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hixy
Site Experience FeedbackJun 21, 2026
It was so easy to place an order on line!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fiona
Site Experience FeedbackJun 21, 2026
at first it wasn’t showing me what the total would be addition to the shipping cost until i was at final checkout, i reloaded the website and it was now showing me the final price with shipping in the cart, so i think it was a technical issue on my end.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Evie
Site Experience FeedbackJun 21, 2026
It was good and easy to find however I do wish there was a better way to find the actual shoe your looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 21, 2026
Easy to purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elgato
Site Experience FeedbackJun 21, 2026
First time ordering some shoes online for my daughter , the experience was very smooth . Will definitely recommend to family members .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lih
Site Experience FeedbackJun 21, 2026
I have had a great experience. The website advertised $10off if sign up and free shipping and it was true. I have nothing to complain about.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evelyn
Site Experience FeedbackJun 21, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
weezy
Site Experience FeedbackJun 21, 2026
very easy and clear
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rachel
Site Experience FeedbackJun 21, 2026
I had no problem finding what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackJun 21, 2026
It was a good experience. I'll know more once the product is received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pris
Site Experience FeedbackJun 21, 2026
I googled and immediately found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10