Journeys Reviews - 8,067 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,050
Ruuuu
Site Experience FeedbackJun 23, 2026
Love it. Always easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bandito
Site Experience FeedbackJun 23, 2026
Easy to use website and filters make finding your shoes quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rilezzzz
Site Experience FeedbackJun 23, 2026
Easy to use and good prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jolene
Site Experience FeedbackJun 23, 2026
The transaction was simple and a very nice variety in how to purchase items
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jordy
Site Experience FeedbackJun 23, 2026
I liked the simplicity of this and how good it was
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The best!
Site Experience FeedbackJun 23, 2026
always so easy to shop and order online!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mah
Site Experience FeedbackJun 23, 2026
Easy to use website and made purchases within 5mins
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christi
Site Experience FeedbackJun 23, 2026
The selection I wanted was available and easy to search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ali
Site Experience FeedbackJun 23, 2026
Love journeys and the free shipping for members
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teelady
Site Experience FeedbackJun 23, 2026
Great experience east steps
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stella
Site Experience FeedbackJun 23, 2026
It was a bit confusing at first for a first time being on the website but clicking around i managed to figure it out in less then a minute. Once I figured it out it was much easier to get the shoes I wanted and ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Just disappointed that there was no store closer than two hours away And so I’m being charged shipping but happy about selection and everything else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJun 23, 2026
The Journey’s website was clear to understand and easy to order what I needed! I’ve always been satisfied with their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jennifer013010
Site Experience FeedbackJun 23, 2026
Love the sneakers and brands toy carry. All my favs. The prices are great. Love that i got a $5 off promo code for signing up for the site.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Catlady
Site Experience FeedbackJun 23, 2026
Easy to shop on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zamar
Site Experience FeedbackJun 23, 2026
This was easy to do
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 23, 2026
Honestly quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gee
Site Experience FeedbackJun 23, 2026
Everything was great I love this sale. I was eyeing these ugg all winter and I got them for a decent price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Al
Site Experience FeedbackJun 23, 2026
Good experience, easy, friendly web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Siobhanmom40
Site Experience FeedbackJun 23, 2026
Buying my granddaughter birthday gift. I was unable to use my rewards for my purchase. I seem to only be able to use the rewards when I purchase in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mslene
Site Experience FeedbackJun 23, 2026
The process of ordering online was easy and looking forward to picking up my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
maria
Site Experience FeedbackJun 23, 2026
my interaction with journeys was simple now i just gotta wait for my package but shipping was free so that’s a plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
great, fast and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenna
Site Experience FeedbackJun 23, 2026
Overall great experience.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elijah
Site Experience FeedbackJun 23, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lin
Site Experience FeedbackJun 23, 2026
Really good experience, love that we can ask questions with the AI tool provided, made the process easier.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Angie
Site Experience FeedbackJun 23, 2026
Was way to find what I was looking for and using my rewards.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackJun 23, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJun 23, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pec
Site Experience FeedbackJun 23, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amii
Site Experience FeedbackJun 23, 2026
Overall I have no complaints. I think there was ease of searching for the product I had in mind as well as checking out - it was simple.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Austin
Site Experience FeedbackJun 23, 2026
I love using journeys! It always has what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 23, 2026
No
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Joanne
Site Experience FeedbackJun 23, 2026
It was pretty straight forward
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jenny
Site Experience FeedbackJun 23, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Negra
Site Experience FeedbackJun 23, 2026
I love everything about it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie M
Site Experience FeedbackJun 23, 2026
I chose to use Klarna and I had to do it three times before the order was actually placed, including getting an error screen twice.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
SusieQ
Site Experience FeedbackJun 23, 2026
Easy to navigate, birthday discount
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
turtleprincess
Site Experience FeedbackJun 23, 2026
love the website and store!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Violet S.
Site Experience FeedbackJun 23, 2026
Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taylor
Site Experience FeedbackJun 23, 2026
Easy to purchase, good price, happy with my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayinman
Site Experience FeedbackJun 23, 2026
It was super easy and quick to purchase and to navigate for. I looked for so long for these shoes and I was so happy to find these and on sale! I’m super excited!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJun 23, 2026
Very easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Very easy it was well laid out for me even with the search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The chosen one
Site Experience FeedbackJun 23, 2026
It was super easy to order from the website!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
HL
Site Experience FeedbackJun 23, 2026
It was ok. I wish there were better reviews on items.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9