Journeys Reviews - 8,046 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,341
Online Shopper
Site Experience FeedbackJun 18, 2026
Good servide
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jojo G
Site Experience FeedbackJun 18, 2026
Very great I love these shoes. So amazed and so excited.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackJun 18, 2026
Journeys is the go too spot whenever your unable to find what your looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bre
Site Experience FeedbackJun 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
thekidjessie
Site Experience FeedbackJun 18, 2026
I had a very good experience, very fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicki
Site Experience FeedbackJun 18, 2026
I found what I was looking for at a great time and fast.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bre
Site Experience FeedbackJun 18, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geni
Site Experience FeedbackJun 18, 2026
I liked the experience of journeys it’s really easy to use to get good looking shoes.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Blaq
Site Experience FeedbackJun 18, 2026
It was great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
abby
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AshleyMarie
Site Experience FeedbackJun 18, 2026
Honestly, i had a very quick, easy, convenient experiance. I do wish you offered a wider selection of shoes, maybe more accessories like water bottle bags or holders, maybe some more backpacks or even basketballs, volleyballs, sports gear etc. Had you had more options I would of absolutely spent more money. But I will say, in the future I will be returning to buy my vans, especially if im given more promo codes, I usually shop smart and only buy things if im saving money somehow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
N/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
The website was helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Great interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nat
Site Experience FeedbackJun 18, 2026
Pretty good but I would like Apple Pay as a option
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mya
Site Experience FeedbackJun 18, 2026
very easy checkout process i definitely would buy from online again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mox
Site Experience FeedbackJun 18, 2026
Website was very streamlined and I was able to find the shoes and set my order super quick and easily so yay
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Noelle
Site Experience FeedbackJun 18, 2026
Loved the deals in joining the Journey's website! I got a five-pack of socks for $3 on top of my cool new kicks :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KimmyK
Site Experience FeedbackJun 18, 2026
Overall it was a good experience was able to find what I needed and check out quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane
Site Experience FeedbackJun 18, 2026
My daughter wanted uggs and journeys always has them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rae
Site Experience FeedbackJun 18, 2026
Everything was wonderful today nice price right before my birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
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Site Experience FeedbackJun 18, 2026
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- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackJun 18, 2026
I love the ease of shopping at Journeys either online or in the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CR
Site Experience FeedbackJun 18, 2026
Very easy to purchase. I like thay there are several ways to pay.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Teacher
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margarita
Site Experience FeedbackJun 18, 2026
It was simple and easy the programming is good and I enjoyed using the app knowing I can just go pick up my shoes and they are in stock it causes me less trouble
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jp
Site Experience FeedbackJun 18, 2026
The website is easy to navigate , good selection, prices and overall easy checkout
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JKA
Site Experience FeedbackJun 18, 2026
Quick and easy! So many ways to purchase. Very good inventory .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niy
Site Experience FeedbackJun 18, 2026
Overall interaction with the website was good got what i was looking for and no hassel looking for it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Shy
Site Experience FeedbackJun 18, 2026
The Journey’s website was really easy to navigate around. All i needed was one specific shoe and they have it! Plus it was $10 off since i’m a new customer which was a really good thing for me .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mcantha
Site Experience FeedbackJun 18, 2026
It was very easy to find and purchase what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonny
Site Experience FeedbackJun 18, 2026
It was exqusite!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackJun 18, 2026
It was easy. I like how I can pick up at the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Good experience. Easy to navigate. Alot of styles to choose from.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nick
Site Experience FeedbackJun 18, 2026
Great deals and might shop again if they have same deals
- Overall Rating: 10
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
Madison
Site Experience FeedbackJun 18, 2026
The site was perfect, it saved my shopping cart, which didn’t require me to re add any items to my cart after leaving the site. I really enjoyed the website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hellasick
Site Experience FeedbackJun 18, 2026
Experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JazzyBabyy
Site Experience FeedbackJun 18, 2026
I loved the sales and the checkout was super easy .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Honcho
Site Experience FeedbackJun 18, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackJun 18, 2026
Good experience. Easy to navigate and find items that you like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cue
Site Experience FeedbackJun 18, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackJun 18, 2026
easy to use website. nice variety of stock available. best price found
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Inessi
Site Experience FeedbackJun 18, 2026
I like that they had my shoes size and the right shoes. I can’t say anything bad because the website never gives me a hard time.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Rae
Site Experience FeedbackJun 18, 2026
Website was a little glitchy on IOS, I’m sure there is an app I could’ve downloaded. Besides that, overall not so bad! Easy to enter gift card info and to create my account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackJun 18, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilly
Site Experience FeedbackJun 18, 2026
Great! They were out of stock on the converse website so I’m happy you guys had them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nya
Site Experience FeedbackJun 18, 2026
it was very easy to navigate. good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matty
Site Experience FeedbackJun 18, 2026
I was very happy to find these shoes I really have been searching for them after being snubbed at vans for them I had them in my car and a bot stole them from me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10