Journeys Reviews - 8,089 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,861
Alo
Post-Delivery FeedbackJun 28, 2026
I didn’t have my receipt turns out I didn’t actually lose it but I still managed to get a refund this one time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Andy
Site Experience FeedbackJun 28, 2026
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 28, 2026
Great service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
tip
Site Experience FeedbackJun 28, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
garzacj
Site Experience FeedbackJun 28, 2026
Real simple purchase and checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bam bam
Site Experience FeedbackJun 28, 2026
Went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalya
Site Experience FeedbackJun 28, 2026
Overall enjoyable, very customer friendly and had good information readily available.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sara
Site Experience FeedbackJun 28, 2026
Easy purchase. Got what i wanted. Free shipping no minimum. Can’t beat that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bri
Site Experience FeedbackJun 28, 2026
Everything was great i had no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhino
Site Experience FeedbackJun 28, 2026
Saw a pair of shoes online I was interested. Navigated to your website and found them easily. Selection of other shoes is very limited tho..
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Evy11
Site Experience FeedbackJun 28, 2026
It was to easy to purchase and to navigate the journey’s website. And shipping to my house is even better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Site Experience FeedbackJun 28, 2026
It was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zai
Site Experience FeedbackJun 28, 2026
Very easy purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
Easy to navigate. Limited shipping options though
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Great, website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lila
Site Experience FeedbackJun 28, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dom
Site Experience FeedbackJun 28, 2026
Great deals!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Blue
Site Experience FeedbackJun 28, 2026
Overall experience was quick and easy. No challenges presented.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Mcardozop
Site Experience FeedbackJun 28, 2026
All was good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 28, 2026
Everything was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Von
Site Experience FeedbackJun 28, 2026
The site was very easy to navigate and manage. I’m so glad that journeys had this specific shoe in stock because it’s so hard to find these in store.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Vane
Site Experience FeedbackJun 28, 2026
Very easy to checkout
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackJun 28, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackJun 28, 2026
It was super easy to purchase my shoes! I've always shopped at Journey's for my footwear and I will continue to in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pelon
Site Experience FeedbackJun 28, 2026
All was good experience u got everything I looking for it thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Nothing bad at all and it was great
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJun 28, 2026
The interactions I had with journeys in really good and I always come back to this store no matter what!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reys
Site Experience FeedbackJun 28, 2026
It was very easy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nai
Site Experience FeedbackJun 28, 2026
Journeys was really exciting to use & I found a lot of colors in my favorite shoe that I didn’t think that I needed until I saw them.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Vaeh
Site Experience FeedbackJun 28, 2026
it was all good, easy to navigate, easy to find the shoes I want and I appreciate the heads up about about it not shipping until the fourth of july. got a little coupon code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ik
Site Experience FeedbackJun 28, 2026
Very easy to interact in smartphone interface. Hard to explain why but very smooth and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bernie
Site Experience FeedbackJun 28, 2026
I love shopping at Journeys for my kids and for myself, there are a lot of options for everyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
I placed my order less then 5 minutes I will definitely tell friends about my experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tootie
Site Experience FeedbackJun 28, 2026
I had a quick and easy time today purchasing my items.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
MATTZ562
Site Experience FeedbackJun 28, 2026
Fast, easy and quick to find what I am looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lina
Site Experience FeedbackJun 28, 2026
Journeys is a great website very direct and easy to purchase and make payments! Also very good deals :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juli
Site Experience FeedbackJun 28, 2026
Todo excelente muy buenos productos.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Harp
Site Experience FeedbackJun 28, 2026
Super easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yan
Site Experience FeedbackJun 28, 2026
Very satisfied with my purchases; delivery arrived when expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay75
Site Experience FeedbackJun 28, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Journeys
Site Experience FeedbackJun 28, 2026
Amazing product best service ever love shopping at journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackJun 28, 2026
It was very easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Llapa
Site Experience FeedbackJun 28, 2026
Loved crocs were all together one one page. Just wish you could X put colors available by size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sab
Site Experience FeedbackJun 28, 2026
The website was great. But I was in store and they didn’t have the sizes. In the past (it’s been several years ago) they always offered to check sizes online. This may be something to suggest to the worker. It was in bowling green ky at the mall. Just a suggestion. But so glad I was able to find what I wanted online!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Juna
Site Experience FeedbackJun 28, 2026
The website was having trouble loading
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 28, 2026
It was a very smooth interaction. Honestly an add popped up and the product caught my eye so I had to look. I browsed a bit but knew I was buying those shoes so when it was time to check out the process went very quickly I was happy with the ease of payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9