Journeys Reviews - 8,061 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,097
Shelly
Site Experience FeedbackJun 22, 2026
Always get a great deal from this store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saulmo90
Site Experience FeedbackJun 22, 2026
It was pretty good it was just a little annoying laying with Klarna and it didn’t let me complete the order until I paid in full
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kk
Site Experience FeedbackJun 22, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Very good. No complains
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Very easy to navigate. Quick search options. Basic educational understanding needed to purchase. Very straight to the point.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
JC72
Site Experience FeedbackJun 22, 2026
It was quite easy to find and purchase the shoes I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sab
Site Experience FeedbackJun 22, 2026
Fast, easy, no issues
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Princess
Site Experience FeedbackJun 22, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jai
Site Experience FeedbackJun 22, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bizzymommy803
Site Experience FeedbackJun 22, 2026
Overall experience was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bree
Site Experience FeedbackJun 22, 2026
no complaints
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicci
Site Experience FeedbackJun 22, 2026
Very easy and extremely affordable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caro
Site Experience FeedbackJun 22, 2026
Great product and price!!! I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
REGGIE
Site Experience FeedbackJun 22, 2026
SO FAR SO GOOD I'VE SHOP THE STORE SEVERAL TIMES AND HAS ALWAYS BEEN SATIFIED
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kellyyy
Site Experience FeedbackJun 22, 2026
Great! Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Super easy to use and navigate always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mandabearz
Site Experience FeedbackJun 22, 2026
My experience with this website tonight was amazing if I get I found everything I was looking for in an E ease of time and it was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
delcarpiooo
Site Experience FeedbackJun 22, 2026
It was so good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
1776Batman2026
Site Experience FeedbackJun 22, 2026
1st order. Was easy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Little lady94
Site Experience FeedbackJun 22, 2026
It was super easy to complete the payment online!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ktfox
Site Experience FeedbackJun 22, 2026
Super easy and found exactly what I was looking for within minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Staysha
Site Experience FeedbackJun 22, 2026
My overall experience was great !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJun 22, 2026
Finally found the shoes I was looking for. Great selection!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Selah
Site Experience FeedbackJun 22, 2026
It was an amazing and easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Balsamic
Site Experience FeedbackJun 22, 2026
I love that there was a $10 coupon for the first purchase! Everything was very easy to find and navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tina
Site Experience FeedbackJun 22, 2026
Easy and fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucky Cat
Site Experience FeedbackJun 22, 2026
Nice website. Had the shoes I was looking for and they were cheaper than other websites. Had a variety of styles and colors to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan diego
Site Experience FeedbackJun 22, 2026
Very good service an clear
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lin
Site Experience FeedbackJun 22, 2026
Affordable prices, site is easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Addi
Site Experience FeedbackJun 22, 2026
I had a great time and experience with this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mirena
Site Experience FeedbackJun 22, 2026
Very easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose
Site Experience FeedbackJun 22, 2026
Very good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Exza
Site Experience FeedbackJun 22, 2026
Quick and easy which is exactly what I like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Toffchic11
Site Experience FeedbackJun 22, 2026
Love it and I got $10 which was so helpful thank journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 22, 2026
It was great! No complaints at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maemae
Site Experience FeedbackJun 22, 2026
Love the website just have a hard times finding what it is EXACTLY what shoes I’m looking for. Usually keep up with it and purchase when in stock!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
me
Site Experience FeedbackJun 22, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lena c
Site Experience FeedbackJun 22, 2026
Great selection
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Amy
Site Experience FeedbackJun 22, 2026
Website was easy to use .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It was useful and very easy to add promo code and giftcard
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Uggs
Site Experience FeedbackJun 22, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lana
Site Experience FeedbackJun 22, 2026
My experience with the online ordering process was good. I had no bad ones. It was easy and fast.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yazmin
Site Experience FeedbackJun 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Anjie
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackJun 22, 2026
it was quick find what i was looking for and they had my size! Also received $10 for signing up!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
Great and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chellee
Site Experience FeedbackJun 22, 2026
Very easy to use and glad they had what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kitten
Site Experience FeedbackJun 22, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
It was a convenient and simple experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I had no problems ordering what I was looking for
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6