Journeys Reviews - 8,043 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,317
SoCalCowboy8
Site Experience FeedbackJun 17, 2026
It was good. Got the pair of shoes I been wanting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joce
Site Experience FeedbackJun 17, 2026
Very easy and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackJun 17, 2026
All good checkout went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabbym
Site Experience FeedbackJun 17, 2026
Nothing bad! It was easy to navigate and found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elle
Site Experience FeedbackJun 17, 2026
I already knew what I wanted in which the easiest way of getting to what I wanted was by viewing my purchase history to obtain a different color with a show I previously purchased along with typing the type of show I wanted in the search box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
It was good. Wish there was more options for size 13 and the shoes I wanted couldn’t be delivered and didn’t have a journeys near by with the shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackJun 17, 2026
Pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen
Site Experience FeedbackJun 17, 2026
My overall interaction was pleasant and very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ky
Site Experience FeedbackJun 17, 2026
my overall experience with my purchase was wonderful no bad in it. everything was explained to me and they had my size couldn’t be happier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJun 17, 2026
Very consistent format and easy to work with!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birkenstocks
Site Experience FeedbackJun 17, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Hannah M
Site Experience FeedbackJun 17, 2026
Super fast and easy! First time shopper discount was awesome too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cali P
Site Experience FeedbackJun 17, 2026
Really easy to get to what i wanted
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
BJ
Site Experience FeedbackJun 17, 2026
EASY TO ORDER FROM
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GRAPE$
Site Experience FeedbackJun 17, 2026
Unfortunate that I can’t order laces for shipping, but I’m happy you had the color i wanted for the shoes so whateva
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Catch
Site Experience FeedbackJun 17, 2026
No problem real easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daley
Site Experience FeedbackJun 17, 2026
Everything was great.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 17, 2026
Everything good ordering my silver sambas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maranda
Site Experience FeedbackJun 17, 2026
Great experience, fast and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
River
Site Experience FeedbackJun 17, 2026
La verdad la experiencia comprando fue muy buena
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
xnxyy
Site Experience FeedbackJun 17, 2026
I had a good experience ordering online didn’t really have any issues when placing my order, what really liked using the cash app after pay
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Kass
Site Experience FeedbackJun 17, 2026
The website was simple to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Was good love pickup option
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mrs.cherryz
Site Experience FeedbackJun 17, 2026
i seen the shoes on tik tok and bought three days later still had my size first time buying converse. good information abt the sizing
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Jai
Site Experience FeedbackJun 17, 2026
It’s really an quick and efficient process and allows chances too look at on sale products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chelsii
Site Experience FeedbackJun 17, 2026
Dont like when it doesnt show price till you place on cart
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mymy
Site Experience FeedbackJun 17, 2026
Very great very easy and excited to get my new shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackJun 17, 2026
Very convenient
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bella
Site Experience FeedbackJun 17, 2026
it was easy to make my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ItsNiqua
Site Experience FeedbackJun 17, 2026
Overall experience was great but I do wish I was able to get the item expedited.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Anna
Site Experience FeedbackJun 17, 2026
$7.99 is horrible shipping price. Shipping should be free. But was easy to find size chart and product i wanted.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
UGGS Lover
Site Experience FeedbackJun 17, 2026
App is super easy to use and most sizes are available in styles I’m looking for . Shipping is usually free and there’s also availability to pick up in store . If not available locally they will ship 2-5 days .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn N
Site Experience FeedbackJun 17, 2026
The website was user friendly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mom of teen girl
Site Experience FeedbackJun 17, 2026
I was expecting to get the 10.00 off happy member-versery that was on my profile but could never get it to work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karra
Site Experience FeedbackJun 17, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
More options and deals
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lyd
Site Experience FeedbackJun 17, 2026
First time ever using the website rather than going in store. Was super easy and user friendly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackJun 17, 2026
Super quick and easy! Got what I needed quick and checkout was super simple. Only thing I wish was for some sort of Apple Pay option!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krillin
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Pierre
Site Experience FeedbackJun 17, 2026
Great website 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cway
Site Experience FeedbackJun 17, 2026
Need more inventory of products
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Angie
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Five stars
Site Experience FeedbackJun 17, 2026
Knew what I wanted, found it almost immediately and checkout was simple. Very satisfied customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Shopping on the Journeys website was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mali
Site Experience FeedbackJun 17, 2026
You should add a sock option to the menu.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9