Journeys Reviews - 8,048 Post-Delivery Reviews - 9.4/10
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 183,306
MDub
Site Experience FeedbackJun 16, 2026
Very easy shopping process, no complications
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 16, 2026
I’m very happy with the experience on the website those very easy I enjoy looking at different crocs because you have a big variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ree
Site Experience FeedbackJun 16, 2026
I found exactly what I needed and for a cheaper price!! It was a steal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmine
Site Experience FeedbackJun 16, 2026
Everything was quite easy. Was surprised you didn’t have an app. I appreciated getting a discount on this purchase unlike the other websites selling the shoes I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJun 16, 2026
It was great lots of discounts and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jozzy
Site Experience FeedbackJun 16, 2026
Journeys is the best place for shoes pricing product and service. Thank you very much will continue to be a customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackJun 16, 2026
Very good! Last time I went into the store it went very nice as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kenzie
Site Experience FeedbackJun 16, 2026
good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great website
Site Experience FeedbackJun 16, 2026
Very nice to navigate and great products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
B Davis
Site Experience FeedbackJun 16, 2026
Awesome love the rewards
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily28
Site Experience FeedbackJun 16, 2026
Very good experience with everything I wanted
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Miguel
Site Experience FeedbackJun 16, 2026
Very good variety of stuff I was not going to order but after I found the crocs I had to order them because I have not seen them anywhere else
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Archi
Site Experience FeedbackJun 16, 2026
it was very good and very easy to order 20/10 experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gianna
Site Experience FeedbackJun 16, 2026
I really like this experience everything is always smooth I never come across and type of problems and I love there pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elena
Site Experience FeedbackJun 16, 2026
Really easy picked what I wanted and was to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HappyShopper
Site Experience FeedbackJun 16, 2026
I had a great experience shopping on the Journeys website. The site was easy to navigate, products were well organized, and I found exactly what I was looking for quickly. The checkout process was smooth and simple. Overall, it was a pleasant and convenient shopping experience, and I would definitely shop here again.”
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackJun 16, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackJun 16, 2026
I really enjoyed shopping on the website today.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ejm
Site Experience FeedbackJun 16, 2026
Overall smooth process and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mo
Site Experience FeedbackJun 16, 2026
had what i wanted
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Britt
Site Experience FeedbackJun 16, 2026
It was easy and to the point just like I like it but
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tigerlily
Site Experience FeedbackJun 16, 2026
Had a pleasant interaction. No problems were had
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amazing
Site Experience FeedbackJun 16, 2026
So easy shopping online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riyiah
Site Experience FeedbackJun 16, 2026
I loved it overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nore
Site Experience FeedbackJun 16, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gomez
Site Experience FeedbackJun 16, 2026
I loved it, easy to navigate and to buy! I recommended it.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noah
Site Experience FeedbackJun 16, 2026
Was good product availability
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Livvie
Site Experience FeedbackJun 16, 2026
Fast, easy and good prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mondoch
Site Experience FeedbackJun 16, 2026
Good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Keke
Site Experience FeedbackJun 16, 2026
Great fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Muy buen servicio buenos precios
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 16, 2026
It was very eazy to order I shop in person all the time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taurus
Site Experience FeedbackJun 16, 2026
It was very easy to find what I was looking for. I enjoy shopping online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJun 16, 2026
Really good and I got a coupon thank the Lord thank you so much journeys for that needed it for my sibling’s birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJun 16, 2026
great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Franny
Site Experience FeedbackJun 16, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OVO
Site Experience FeedbackJun 16, 2026
Easy to use and happy with my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
I had the easiest time ordering my gift of shoes! They made the entire process smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teeny brini
Site Experience FeedbackJun 16, 2026
The website worked flawlessly and smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joyus
Site Experience FeedbackJun 16, 2026
It was very good because it was very simple for me to order the shoe and the size, and once i arrived to the store, the customer service was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nae
Site Experience FeedbackJun 16, 2026
It was a very good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 16, 2026
Very easy to maneuver and understand. Straight to the point and many choices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nikii
Site Experience FeedbackJun 16, 2026
greattt super fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 16, 2026
It was very easy to use and helpful. Found what I wanted very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rello
Site Experience FeedbackJun 16, 2026
My overall interaction was great I have no complaints for now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10