Jo Malone London Customer Reviews
Jo Malone London holds a 8.9/10 overall rating and 765 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 82% |
 Neutral | 10% | 8% |
 Negative | 12% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 84% |
Neutral | 12% | 11% |
Negative | 6% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 5,381
JP
Site Experience FeedbackAug 9, 2026
This is the third bottle of Joe Malone I’ve purchased. We love the product but wish you guys had more promos or discounts for loyal customers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mando
Site Experience FeedbackAug 9, 2026
I’m still upset about the free items I was told I was going to get and never did. I called and told I was being sent other items and never received them.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 9, 2026
I spent $175, and put in the candleduo code, and it wouldn't take it. The error message said I needed to purchase $150, which I did. I then tried to enter "birthday" and that didn't work either. The error message said I need to spend $75, which I had. Very frustrating.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LL
Site Experience FeedbackAug 9, 2026
It was easy to use, now I’m looking foreword to receiving the soap.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
E B
Site Experience FeedbackAug 8, 2026
Using the website was easy. Attractive website.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ox
Site Experience FeedbackAug 8, 2026
Have loved wild bluebell for over 12 years!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
LA
Post-Delivery FeedbackAug 8, 2026
Love the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KS
Site Experience FeedbackAug 8, 2026
I was a bit disappointed they did not have the size I wanted in the fragrance I chose. I did however find another fragrance to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katrina
Site Experience FeedbackAug 8, 2026
Purchasing was a breeze and product description but to change my password was a problem.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerald
Site Experience FeedbackAug 8, 2026
Good interface, sometimes has more inventory than my local Jo Malone store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stazzi
Site Experience FeedbackAug 8, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa Ann
Site Experience FeedbackAug 8, 2026
My four daughters and I LOVE Joe Malone! It was a pleasure shopping on your site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MMRT
Site Experience FeedbackAug 8, 2026
Clear description, ease of ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Native New Yorker
Site Experience FeedbackAug 7, 2026
Great interaction, glad to see free shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JoJo
Site Experience FeedbackAug 7, 2026
Easy to select item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sky
Site Experience FeedbackAug 7, 2026
No issues at all!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MDmomma
Site Experience FeedbackAug 7, 2026
Too easy to accidentally select the same item more than once for the shopping cart
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MzZig
Site Experience FeedbackAug 7, 2026
Should have a sampler to buy where you can pick 5
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dee
Site Experience FeedbackAug 7, 2026
Nicst in-store and online experience there is!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth
Post-Delivery FeedbackAug 7, 2026
I’ve ordered Joe Malone more than once. I was introduced to it by my daughter and I love their product. The fragrance is distinctive. It’s quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sissy
Site Experience FeedbackAug 7, 2026
Beautiful scents, excited for bergamot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jlc shopping
Site Experience FeedbackAug 6, 2026
I love Jo Malone products! They are excellent in quality and so unique.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EJ
Site Experience FeedbackAug 6, 2026
Love JM
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ackie LB
Site Experience FeedbackAug 6, 2026
Good and smooth online order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackAug 6, 2026
I had a great experience shopping here on line. I was pleasantly surprised to receive a free gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becks
Site Experience FeedbackAug 5, 2026
The orientation and configuration seemed to change while I was browsing colognes. I would like more free samples or gifts….but who doesn’t!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bex
Site Experience FeedbackAug 5, 2026
it was easy and I appreciated finding exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
laurac
Site Experience FeedbackAug 5, 2026
Website was a bit confusing. I would like to see cologne, fragrance, size in drop down boxes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackAug 5, 2026
it's a very easy quick websites
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
luxescent
Site Experience FeedbackAug 5, 2026
Sometimes it is hard to just see all of the products in an easy format with all the additional information and scrolling, but if you know what you want it is easy to search. I am excited to try the Green Tomato Vine Candle - and hope that there are more gourmand and herb forward scents coming this year!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sruthi
Site Experience FeedbackAug 5, 2026
great options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackAug 4, 2026
Have shopped at the Jo Malone counters a lot so am familiar with the product line.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Hsbsh
Site Experience FeedbackAug 4, 2026
Hjzj
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chinka
Site Experience FeedbackAug 4, 2026
My interaction via chat with the agent - SHANU - was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tricia
Post-Delivery FeedbackAug 4, 2026
From the weighty heft of the beautiful jar to the rich texture of the body cream, this product is luxurious. I ordered it in several scents, hoping to find a “signature scent” - but realized that I enjoyed selecting one that was in harmony with its my mood of the moment. Pomegranate Noir is my go-to when I need to feel strong enough to persevere. Jo Malone body creams are more than simply moisturizing cream with a lovely scent; they nourish and comfort and inspire. I will be a life-long customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lovelace
Site Experience FeedbackAug 4, 2026
Normally, you receive samples with every Joe Malone purchase. This time I didn’t see an option to choose a sample only if you spent over $100. Normally it does not matter how much you spend. For deluxe samples, but not just regular samples.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saychow
Site Experience FeedbackAug 4, 2026
I love Jo Malone London and really enjoy the convenience of shopping online. The products are excellent, and ordering is easy. My only complaint is that the website can be a little slow at times, but overall, I’ve had a great experience shopping with Jo Malone London.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
The promo code fell off during checkout so I had to go back again and add it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Goo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Only thing I have is maybe a faster refresh rate. Also maybe bundles.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Zo from Virginia
Site Experience FeedbackAug 3, 2026
The amount of Products r great that being said your website is the worse. The reload time it’s slow it’s kinky and I couldn’t check out because it wouldn’t recognize my address and it took me days and days of trying to figure out the issue the website is really awful. I almost ordered through Neumann marcus but I wanted ur gift so I persevered but truly the website is the biggest deterrent.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Keyu
Site Experience FeedbackAug 3, 2026
Hoping the scents suit me!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ChrisL
Site Experience FeedbackAug 3, 2026
My overall interaction with the website today was marvelous! Nothing to complain about whatsoever , I enjoyed my shopping experience in the checkout experience was quick and painless. Everything was easy to find that I was in the market shopping for, and I even got a free deluxe sample of a product I've been wanting to try for a while. And very happy and satisfied today with my purchase and check out experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christina N
Site Experience FeedbackAug 3, 2026
Easy to find what I was looking for , quick and easy checkout process as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bles
Site Experience FeedbackAug 3, 2026
Best scent for mature blend
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Destiny
Site Experience FeedbackAug 3, 2026
The website is user friendly and easy to navigate. Perfume/cologne/fragrances are always high quality and last all day. I bought my first bottle in store and came back to the website for my next 2 purchases. I actually received free samples with my first online purchase and found my second favorite “can’t live without” fragrance this way. I will continue to buy my favorite 2 fragrances.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Vey disappointed that the English Pear hand lotion is no longer available. The hand wash and lotion were a lovely gift.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
KG
Post-Delivery FeedbackAug 3, 2026
Great fragrance, looking forward to trying my next fragrance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10