Jo Malone London Reviews - 792 Post-Delivery Reviews - 9/10
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 74% |
 Neutral | 9% | 9% |
 Negative | 10% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 82% |
Neutral | 11% | 13% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 5,611
Jo Malone checkout is terrible
Site Experience FeedbackJun 18, 2026
Since 2007 the Jo malone website and online shopping experience has been pathetic.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
Jacob
Site Experience FeedbackJun 18, 2026
I didn’t actually explore the site too much. I came searching for the Earl Grey and Cucumber cologne that had been recommended online. I was pleasantly surprised by the complementary items I received for shopping here.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bizzy1
Site Experience FeedbackJun 18, 2026
My experience was ok. Nothing special
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 18, 2026
Tried several times to get my free gift/sample. Would not go in my order. No way for me to get that back.
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 18, 2026
I love shopping online for my Jo Malone products. It is easy and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackJun 18, 2026
Easy to navigate and love the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rena
Site Experience FeedbackJun 18, 2026
Very user friendly except the code pear did not work and some sample options were out of stock for spending $150+
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
While the information is very helpful about each individual product, it is a little labor intensive to find all of the products from the same scent line. It would be helpful to easily click on a link to find all items - candles to hand cream and cologne - in one place. In this order, I selected a medley of three items in the same scent.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nelly
Site Experience FeedbackJun 18, 2026
I know you’ve changed the scents. They are cheap now. The quality it’s not the same.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Srm76
Site Experience FeedbackJun 18, 2026
Website is user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackJun 18, 2026
Thank you for bringing back this fragrance. Could you please introduce a travel size? Thank you!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hoogie
Site Experience FeedbackJun 18, 2026
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Very smooth and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJun 18, 2026
Sometimes the pages seem cluttered and hard to find things. I hate having to click to scroll sideways instead of using the wheel of my mouse to easily scroll up and down. Sometimes I feel like the search words I type in don't pull up all the products in that scent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
MW
Post-Delivery FeedbackJun 18, 2026
Worst experience. I made three separate transitions to crate 3 separate messages- these items were bridal gifts and engraved. 2 were backordered even though website stated in stock, one was engraved incorrectly, one was not even engraved even though i paid for the engraving. I was told by customer service I would be shipped correct engraved items which never happened. Will never purchase again !
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
LondonFever
Site Experience FeedbackJun 18, 2026
I was left with no other resource than to use your site since this collection is not arriving in my local depart store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 17, 2026
Very glitchy site. Would not allow me to use welcome code for discount. Also would not let me edit engraving without deleting everything from my cart and then editing engraving again before adding to cart.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike A
Site Experience FeedbackJun 17, 2026
Love the special offers with the 2 gifts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Miami Margarita
Site Experience FeedbackJun 17, 2026
I can’t wait!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
No issues just a little slow
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pamela
Site Experience FeedbackJun 17, 2026
I had to sign in a couple times bc my cart emptied. But I’m happy with my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love Jo Malone!
Site Experience FeedbackJun 17, 2026
Liked the free gifts with my Jo Malone cologne purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LC
Site Experience FeedbackJun 17, 2026
Good website but glitchy when adding discount codes. Confusing checkout experience having to play around with which type of personalization or shopping would allow code to be applied. I had to restart the process a couple of times.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jgram
Post-Delivery FeedbackJun 17, 2026
I have purchased Jo Malone quite a few times.First purchase was from Nordstrom. Love the fragrances. Nordstrom store closed in my local area(Salem, Oregon). Then I started ordering on line -and a couple times at a store in Beaverton area(less than 50 miles away. The tracking on my recent package would desire to have better tracking on it. Wanted to try the English pear( fresia and sweet) for something new. It was not available to purchase sandalwood and spiced Apricot… or fir and Artemisia would like to purchase those. It would be nice to try new fragrances. Small bottles help to make them affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MatiQ
Site Experience FeedbackJun 17, 2026
Great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rab
Site Experience FeedbackJun 17, 2026
I love the Jo Malone
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Moose
Site Experience FeedbackJun 17, 2026
User friendly website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iris
Site Experience FeedbackJun 17, 2026
Love the complimentary gifts, birthday gifts and free shipping always! Smooth checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Post-Delivery FeedbackJun 17, 2026
Disappointed that I did not receive the free candle promo with purchase. Not even a replacement offered only an email that said it is not available. I feel that it would have been better if an alternate gift was offered. I had placed my ordered online because of the free gift.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
JStan
Site Experience FeedbackJun 17, 2026
In check out process, site kicked me out and had to start over
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yuan
Site Experience FeedbackJun 17, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I was supposed to get a full sized bottle free however it was not offered. Why???
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 17, 2026
I have purchased a few different Jo Malone scents. This is the first time ordering from her direct website. I spent over $100 so I was entitled to a complimentary item. I chose a mini sample of the Poppy fragrance and received an email that it was out of stock. I called and spoke with a representative who informed me that the Poppy was back in stock and would be shipped to me. However, I didn't receive an email confirmation and still haven't received the complimentary Poppy mini. Will I ever receive my complimentary item?
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 1
ErickaF
Site Experience FeedbackJun 17, 2026
I will never purchase from Jo Malone. This purchase was a gift. I never received my birthday email and I called customer service 3 times about it. They didn’t care. Your scents don’t last long. It’s just a bad company.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
MRS LAM
Site Experience FeedbackJun 17, 2026
100% sastified!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MelO
Site Experience FeedbackJun 17, 2026
Using an online gift card was a pain and frustrating! There was no easy way to keep the Jo Malone site open to the check out section and copy the gift card number from the email then go back the Jo Malone check out and then go back to the email and copy the PIN number and go back to the site. I kept getting kicked out of the check out and had to come back in from the homepage. After unsuccessfully trying to do it several times, I finally took a picture of the email gift card and typed in the gift card an PIN numbers by hand. Very frustrating and unnecessarily difficult!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ree
Site Experience FeedbackJun 16, 2026
Your web-site is difficult for me to use—- makes the shopping no fun and takes to long!
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sylvie
Site Experience FeedbackJun 16, 2026
Love products; excellent service.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fragrant
Site Experience FeedbackJun 16, 2026
The experience was easy enough
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Fabulous
Post-Delivery FeedbackJun 16, 2026
After receiving a replacement Candle, I was very pleased. However, kindly note that management need to ensure that packers are efficiently packing items accordingly and not sending them out in a sloppy manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Patricia
Site Experience FeedbackJun 15, 2026
I have used Jo Malone since the 90's and have at least 12 different fragrances. I always love when they tell you what fragrances can be layered with each other, to get different notes. Before the company was sold, they used to have a guide on which fragrances were good to layer together. I miss that guidance and hope you will think about making those suggestions on your website, if you can't do a brochure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E. Rodriguez
Site Experience FeedbackJun 15, 2026
I find the site easy to manage .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not Happy
Post-Delivery FeedbackJun 15, 2026
I ordered a gift and asked for gift wrap and a note and the product arrived wrapped in bubble wrap with no gift wrap. I had to go to the store and buy another gift. Not happy at all.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 15, 2026
This was a good overall experience and I really enjoy the product
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grecia
Site Experience FeedbackJun 15, 2026
Its good only standard shipping very slow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jamie
Post-Delivery FeedbackJun 15, 2026
Hello , when I received my mimosas cardamom perfume the label was scratched off and initials were not engraved. Also I was missing a mini candle. The wrapper was in there but not the candle . Thank you. If possible can I have a replacement? Thank you
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 4
- Customer Support: 9
dfreeze
Post-Delivery FeedbackJun 15, 2026
The only suggestion I have is that it would be better if my order and the free gift were mailed together instead of in two separate packages.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
nan
Site Experience FeedbackJun 14, 2026
Easy to order. Selection of free full size items for purchases over 150 was poor so i just ordered the one 55 item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariale
Site Experience FeedbackJun 14, 2026
Great experience and great offer with purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charina Canlas
Site Experience FeedbackJun 14, 2026
I wish there were more choices for gift sets. Overall I’ve always loved the colognes. I would love it better in a perfume base so it will last even longer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10