Jo Malone London Customer Reviews
Jo Malone London holds a 9/10 overall rating and 746 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 8% | 7% |
 Negative | 11% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 12% | 13% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 5,218
None dont publish
Site Experience FeedbackSep 18, 2026
It was good, it would be nice to receive an extra bonus add on gift to my order or discount code for filling out the survey and taking the time out of my day to do so!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
John
Site Experience FeedbackSep 18, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Post-Delivery FeedbackSep 18, 2026
Easy online ordering. Great product! Love the quality of the fragrance. Always nice to see new fragrances available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Alexis
Site Experience FeedbackSep 18, 2026
Easy to navigate, great descriptions of products, and great value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clayton H
Site Experience FeedbackSep 18, 2026
Absolutely hated the fact that this survey popped up block my screen and held me hostage till I took it before I could print reciept.So I had to screen shot my confirmation number. Very unprofessional.Otherwise everything was good.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Pam
Post-Delivery FeedbackSep 18, 2026
It was my birthday month. I assumed there would be a discount code and inquired but never got an answer. The chat mode didn’t work on my computer. I never got the keyboard to write my response. I was very frustrated. So I paid the full price. The package arrived in a brown paper wrap, I thought it would be more nicely presented for $100. I also wish you would allow customers to choose their bonus or sample. They sent an intense scent and I prefer lighter fragrances.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 5
Fer
Site Experience FeedbackSep 17, 2026
Muy buena experiencia al principio tuve miedo por no saber mucho de el sitio en línea
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bafire
Site Experience FeedbackSep 17, 2026
This Cologne is the best yet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I love to smell good client
Site Experience FeedbackSep 17, 2026
I have several of Joe Malone (this is my first time doing it online directly from Joe Malone and I love it)products I get the same thing for my daughter every year for her birthday. The only thing was, I received a free gift for my $175 purchase, but it only allowed me to send it to her address so she’s going to get my free gift lol
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Robb
Post-Delivery FeedbackSep 17, 2026
Robb
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
ALK
Site Experience FeedbackSep 17, 2026
Mimosa and Cardamom fans need soaps, candles, diffusers, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gingie
Site Experience FeedbackSep 17, 2026
Love Jo Malone for gifts and selfies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.L.I
Site Experience FeedbackSep 16, 2026
Quick and easy since I already know what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AnitaJo
Site Experience FeedbackSep 16, 2026
I love the sizes offered in the trial program. My new favorite is Sea Salt & Bergamot and I am excited to layer it with Grapefruit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cassie
Site Experience FeedbackSep 16, 2026
Overall god experience. Navigation slightly difficult initially.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maxine
Site Experience FeedbackSep 16, 2026
Love the sent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ultimately Love the Product
Site Experience FeedbackSep 16, 2026
Great interaction. Very helpful. This time. 1st time was a nightmare. But they made it right. Or I wouldn’t be buying from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marinemom55
Post-Delivery FeedbackSep 16, 2026
The fragrances are just absolutely delicious, but there was no way of finding out tracking on the delivery, and then I got notified a couple of weeks later after my order was placed that one of the candles in the order which ran out and they would refund that part I haven’t seen that and I haven’t checked, but I’m going to
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 8
StephR
Post-Delivery FeedbackSep 16, 2026
The cologne was recommended by our holistic practitioner for its best ingredients; it is clean and light, a tad bit expensive, but overall a good cologne.The product was beautifully packaged and smells great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ThePassenger
Site Experience FeedbackSep 16, 2026
I was looking for a specific cologne and didn’t remember the name and it was hard to navigate the site to find it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Bluesky088
Post-Delivery FeedbackSep 15, 2026
Product is good so will for sure recommend to friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
na
Site Experience FeedbackSep 15, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
I could use my code Triogift. It didn’t let me
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Deb
Site Experience FeedbackSep 15, 2026
I’d rather shop Jo Malone online than in a store like Neiman Marcus or Bloomingdale’s who do not have a large variety of products to choose from. I prefer a stand alone Jo Malone store but their isn’t one in the Washington DC area
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mtgirlnow
Site Experience FeedbackSep 15, 2026
I had difficulty today getting two items to go into my cart. They were under household and it was a green diffuser and the refill. I selected both and added to cart five separate times and it wouldn't go into the cart. I ended up buying something less expensive, luckily it was in the same fragrance.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
NycPinkgirl
Site Experience FeedbackSep 15, 2026
Easy!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ben
Site Experience FeedbackSep 15, 2026
Excellent site. I mistakenly used my phone vs laptop and I have a fat thumb so forgive any misspelling.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
LV
Site Experience FeedbackSep 15, 2026
It was good However I first put in my Nordstrom card and it was rejected and I had a code for free gift that I couldn’t get to
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stef
Site Experience FeedbackSep 15, 2026
I have been disappointed at the lack of help at the Jo Malone counter at Neiman's so I ordered online a few weeks ago for a gift for someone. I was not thrilled that the perfume was not in the requested Jo Malone gift box and was instead just in black tissue paper.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sigmund
Site Experience FeedbackSep 15, 2026
Love your scents!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cc
Post-Delivery FeedbackSep 15, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
annie
Site Experience FeedbackSep 15, 2026
Love Jo Malone. Not clear about the 3 miniature gifts that was suppose to accompany order?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nettles
Site Experience FeedbackSep 15, 2026
Was easy to use as I am not as tech savvy but found it easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LadyJ
Site Experience FeedbackSep 14, 2026
I find that the website is not very well designed. Had trouble finding what I wanted
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 14, 2026
I’ve ordered through Jo Malone on a regular basis for years however, the last three orders I’ve had issues with. I just placed another order with yet another issue. I put the code in sea salt and it just came up invalid. My last order the gift box was omitted so they gave me a 15% off the next order which is what I used, but none of the codes work. I was hoping to get some samples using the code but now I won’t be able to because the system won’t accept it I’ve also missed on getting the trio gift even though my orders in the past qualify because they were out of stock so it’s a little disappointing that something advertised and it’s not delivered. The product itself is beautiful though.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mr. Clean
Site Experience FeedbackSep 14, 2026
No Malone is my favorite scent
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lindy
Site Experience FeedbackSep 14, 2026
My best friend bought me for my birthday three perfumes. I am giving this order back to her for her birthday. I will definitely purchase more in time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
I liked it. Different and fun.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pampanga58
Post-Delivery FeedbackSep 14, 2026
Love J Malone Wood Sage and Sea Salt. Have worn As my signature fragrance for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gemini
Site Experience FeedbackSep 14, 2026
Nothing unusual good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sharon
Site Experience FeedbackSep 13, 2026
9495601134
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tfairy
Site Experience FeedbackSep 13, 2026
I liked the simplicity of using the website. The checkout process was fast and easy. The logging in to my account was a little difficult and slow to get me back to the order area.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Divine Love
Site Experience FeedbackSep 13, 2026
It was easy to navigate today. However, that has not always been my experience. It is very difficult to navigate to find what I am looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackSep 13, 2026
If Neiman Marcus or Nordstroms carries the product currently, I will usually purchase from the store due to the point system
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Scent!
Site Experience FeedbackSep 13, 2026
Easy to use. Enjoyed my first time 10% discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Total Satisfaction
Post-Delivery FeedbackSep 13, 2026
Jo Malone has always been a high quality brand and the products are consistently delivering in demand fragrances and other goods!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Hope
Site Experience FeedbackSep 12, 2026
I was disappointed that the free samples were not in my preferred fragrance.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kevin
Site Experience FeedbackSep 12, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10