Jo Malone London Customer Reviews
Jo Malone London holds a 8.9/10 overall rating and 773 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 76% |
 Neutral | 10% | 12% |
 Negative | 12% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 11% |
Negative | 6% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 5,396
Becks
Site Experience FeedbackAug 5, 2026
The orientation and configuration seemed to change while I was browsing colognes. I would like more free samples or gifts….but who doesn’t!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bex
Site Experience FeedbackAug 5, 2026
it was easy and I appreciated finding exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
laurac
Site Experience FeedbackAug 5, 2026
Website was a bit confusing. I would like to see cologne, fragrance, size in drop down boxes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackAug 5, 2026
it's a very easy quick websites
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
luxescent
Site Experience FeedbackAug 5, 2026
Sometimes it is hard to just see all of the products in an easy format with all the additional information and scrolling, but if you know what you want it is easy to search. I am excited to try the Green Tomato Vine Candle - and hope that there are more gourmand and herb forward scents coming this year!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sruthi
Site Experience FeedbackAug 5, 2026
great options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackAug 4, 2026
Have shopped at the Jo Malone counters a lot so am familiar with the product line.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Hsbsh
Site Experience FeedbackAug 4, 2026
Hjzj
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chinka
Site Experience FeedbackAug 4, 2026
My interaction via chat with the agent - SHANU - was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tricia
Post-Delivery FeedbackAug 4, 2026
From the weighty heft of the beautiful jar to the rich texture of the body cream, this product is luxurious. I ordered it in several scents, hoping to find a “signature scent” - but realized that I enjoyed selecting one that was in harmony with its my mood of the moment. Pomegranate Noir is my go-to when I need to feel strong enough to persevere. Jo Malone body creams are more than simply moisturizing cream with a lovely scent; they nourish and comfort and inspire. I will be a life-long customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lovelace
Site Experience FeedbackAug 4, 2026
Normally, you receive samples with every Joe Malone purchase. This time I didn’t see an option to choose a sample only if you spent over $100. Normally it does not matter how much you spend. For deluxe samples, but not just regular samples.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saychow
Site Experience FeedbackAug 4, 2026
I love Jo Malone London and really enjoy the convenience of shopping online. The products are excellent, and ordering is easy. My only complaint is that the website can be a little slow at times, but overall, I’ve had a great experience shopping with Jo Malone London.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
The promo code fell off during checkout so I had to go back again and add it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Goo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Only thing I have is maybe a faster refresh rate. Also maybe bundles.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Zo from Virginia
Site Experience FeedbackAug 3, 2026
The amount of Products r great that being said your website is the worse. The reload time it’s slow it’s kinky and I couldn’t check out because it wouldn’t recognize my address and it took me days and days of trying to figure out the issue the website is really awful. I almost ordered through Neumann marcus but I wanted ur gift so I persevered but truly the website is the biggest deterrent.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Keyu
Site Experience FeedbackAug 3, 2026
Hoping the scents suit me!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ChrisL
Site Experience FeedbackAug 3, 2026
My overall interaction with the website today was marvelous! Nothing to complain about whatsoever , I enjoyed my shopping experience in the checkout experience was quick and painless. Everything was easy to find that I was in the market shopping for, and I even got a free deluxe sample of a product I've been wanting to try for a while. And very happy and satisfied today with my purchase and check out experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christina N
Site Experience FeedbackAug 3, 2026
Easy to find what I was looking for , quick and easy checkout process as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bles
Site Experience FeedbackAug 3, 2026
Best scent for mature blend
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Destiny
Site Experience FeedbackAug 3, 2026
The website is user friendly and easy to navigate. Perfume/cologne/fragrances are always high quality and last all day. I bought my first bottle in store and came back to the website for my next 2 purchases. I actually received free samples with my first online purchase and found my second favorite “can’t live without” fragrance this way. I will continue to buy my favorite 2 fragrances.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Vey disappointed that the English Pear hand lotion is no longer available. The hand wash and lotion were a lovely gift.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
KG
Post-Delivery FeedbackAug 3, 2026
Great fragrance, looking forward to trying my next fragrance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flip
Site Experience FeedbackAug 2, 2026
Seemed slow and would like to see more duo options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeanjeanie
Site Experience FeedbackAug 2, 2026
I have several Jo Malone fragrances mostly purchased through Sephora or Macy but I was curious about the veggie collection which they did not have at each store so I decided to get the sampler set. And I was very happy to get just a sampler because those kind of Fragrances can go either way for me, so I thought the samples that would be perfect and I decide which one would be a full bottle worthy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Foxy
Post-Delivery FeedbackAug 2, 2026
Just love your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Syd
Post-Delivery FeedbackAug 2, 2026
The product itself was great - a birthday gift for one of my best friends. He really enjoyed it! However I had asked for gift wrapping and it did not come wrapped which was a bummer. Also the delivery window changed twice to later than expected, still within the confines of what was stipulated but just unfortunate since I could’ve gotten it to him earlier. I ended up using the online agent to let the company know and was given a coupon code which I have not used yet and I really hope it works haha.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 7
Jan
Site Experience FeedbackAug 2, 2026
Good experience. Website easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoMalone fan
Post-Delivery FeedbackAug 2, 2026
Purchasing gifts,love your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Would like an option to sort based on scent.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trinity
Site Experience FeedbackAug 1, 2026
No problem at all! Great website! 👍🏼
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mel Bel
Post-Delivery FeedbackAug 1, 2026
It arrived but not in a box. It made it look like I gave them a sample used bottle.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- On Time Delivery: N/A
- Customer Support: N/A
BWS
Site Experience FeedbackAug 1, 2026
Good experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BQuasar
Site Experience FeedbackAug 1, 2026
Love the discover offer and the incentive to try scents before buying them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackAug 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S
Site Experience FeedbackAug 1, 2026
Pleasant and interesting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GKM
Site Experience FeedbackAug 1, 2026
I wish there were more options for the 9 ml sampling fragrances
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 1, 2026
It was so easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BTownBar
Post-Delivery FeedbackAug 1, 2026
I had been avoiding buying Joe Malone perfume because I thought it was too expensive for me. I have tried many other perfumes and they all give me a headache. But I found Joe Malone orange blossom and I absolutely love it. I purchased the perfume and the cream together and it's a lovely combination I bought the small bottle thinking I might not wear it very much but I found that it is the opposite and once I get low with the small bottle I will purchase the larger size! Thank you Joe Malone for giving me a perfume that I really super love a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
The4ce
Site Experience FeedbackJul 31, 2026
Very good customer service via the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lavada
Site Experience FeedbackJul 31, 2026
I have been wanting to try Honeysuckle / Davana for a while. I broke down and purchased a 30ml. I really don’t like to spend $100 and not know if I will like the scent. It should be available in 9ml like all the other scents. I currently wear Wild Blue. That is my favorite however I wish the scent lasted longer. After a hour I need to reapply. I have used the body cream along with the cologne hoping it will make it last longer but it doesn’t seem to work. I will continue to buy the Wild Bluebell because I absolutely love it! I do hope to receive a coupon one day and/or some free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GiGi
Site Experience FeedbackJul 31, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vick
Post-Delivery FeedbackJul 31, 2026
Love ❤️ the colone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lannie
Site Experience FeedbackJul 30, 2026
I want to know the right scent for me but it’s too pricy if i will buy them all, so i just bought the one i smelled from my friend. Hope to try other scent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doris
Site Experience FeedbackJul 30, 2026
Doris
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
linda m.
Site Experience FeedbackJul 30, 2026
I went into the Jo Malone Store at Valley Fair Mall, San Jose, 7/15/26. The store was lovely and the staff was attentive and very kind.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9