Jo Malone London Customer Reviews
Jo Malone London holds a 8.8/10 overall rating and 781 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 74% |
 Neutral | 10% | 12% |
 Negative | 12% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 84% |
Neutral | 12% | 10% |
Negative | 7% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 5,414
Rosie
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Only thing I have is maybe a faster refresh rate. Also maybe bundles.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Zo from Virginia
Site Experience FeedbackAug 3, 2026
The amount of Products r great that being said your website is the worse. The reload time it’s slow it’s kinky and I couldn’t check out because it wouldn’t recognize my address and it took me days and days of trying to figure out the issue the website is really awful. I almost ordered through Neumann marcus but I wanted ur gift so I persevered but truly the website is the biggest deterrent.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Keyu
Site Experience FeedbackAug 3, 2026
Hoping the scents suit me!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ChrisL
Site Experience FeedbackAug 3, 2026
My overall interaction with the website today was marvelous! Nothing to complain about whatsoever , I enjoyed my shopping experience in the checkout experience was quick and painless. Everything was easy to find that I was in the market shopping for, and I even got a free deluxe sample of a product I've been wanting to try for a while. And very happy and satisfied today with my purchase and check out experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christina N
Site Experience FeedbackAug 3, 2026
Easy to find what I was looking for , quick and easy checkout process as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bles
Site Experience FeedbackAug 3, 2026
Best scent for mature blend
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Destiny
Site Experience FeedbackAug 3, 2026
The website is user friendly and easy to navigate. Perfume/cologne/fragrances are always high quality and last all day. I bought my first bottle in store and came back to the website for my next 2 purchases. I actually received free samples with my first online purchase and found my second favorite “can’t live without” fragrance this way. I will continue to buy my favorite 2 fragrances.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Vey disappointed that the English Pear hand lotion is no longer available. The hand wash and lotion were a lovely gift.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
KG
Post-Delivery FeedbackAug 3, 2026
Great fragrance, looking forward to trying my next fragrance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flip
Site Experience FeedbackAug 2, 2026
Seemed slow and would like to see more duo options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeanjeanie
Site Experience FeedbackAug 2, 2026
I have several Jo Malone fragrances mostly purchased through Sephora or Macy but I was curious about the veggie collection which they did not have at each store so I decided to get the sampler set. And I was very happy to get just a sampler because those kind of Fragrances can go either way for me, so I thought the samples that would be perfect and I decide which one would be a full bottle worthy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Foxy
Post-Delivery FeedbackAug 2, 2026
Just love your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Syd
Post-Delivery FeedbackAug 2, 2026
The product itself was great - a birthday gift for one of my best friends. He really enjoyed it! However I had asked for gift wrapping and it did not come wrapped which was a bummer. Also the delivery window changed twice to later than expected, still within the confines of what was stipulated but just unfortunate since I could’ve gotten it to him earlier. I ended up using the online agent to let the company know and was given a coupon code which I have not used yet and I really hope it works haha.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 7
Jan
Site Experience FeedbackAug 2, 2026
Good experience. Website easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoMalone fan
Post-Delivery FeedbackAug 2, 2026
Purchasing gifts,love your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Would like an option to sort based on scent.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trinity
Site Experience FeedbackAug 1, 2026
No problem at all! Great website! 👍🏼
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mel Bel
Post-Delivery FeedbackAug 1, 2026
It arrived but not in a box. It made it look like I gave them a sample used bottle.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- On Time Delivery: N/A
- Customer Support: N/A
BWS
Site Experience FeedbackAug 1, 2026
Good experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BQuasar
Site Experience FeedbackAug 1, 2026
Love the discover offer and the incentive to try scents before buying them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackAug 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S
Site Experience FeedbackAug 1, 2026
Pleasant and interesting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GKM
Site Experience FeedbackAug 1, 2026
I wish there were more options for the 9 ml sampling fragrances
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 1, 2026
It was so easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BTownBar
Post-Delivery FeedbackAug 1, 2026
I had been avoiding buying Joe Malone perfume because I thought it was too expensive for me. I have tried many other perfumes and they all give me a headache. But I found Joe Malone orange blossom and I absolutely love it. I purchased the perfume and the cream together and it's a lovely combination I bought the small bottle thinking I might not wear it very much but I found that it is the opposite and once I get low with the small bottle I will purchase the larger size! Thank you Joe Malone for giving me a perfume that I really super love a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
The4ce
Site Experience FeedbackJul 31, 2026
Very good customer service via the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lavada
Site Experience FeedbackJul 31, 2026
I have been wanting to try Honeysuckle / Davana for a while. I broke down and purchased a 30ml. I really don’t like to spend $100 and not know if I will like the scent. It should be available in 9ml like all the other scents. I currently wear Wild Blue. That is my favorite however I wish the scent lasted longer. After a hour I need to reapply. I have used the body cream along with the cologne hoping it will make it last longer but it doesn’t seem to work. I will continue to buy the Wild Bluebell because I absolutely love it! I do hope to receive a coupon one day and/or some free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GiGi
Site Experience FeedbackJul 31, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vick
Post-Delivery FeedbackJul 31, 2026
Love ❤️ the colone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lannie
Site Experience FeedbackJul 30, 2026
I want to know the right scent for me but it’s too pricy if i will buy them all, so i just bought the one i smelled from my friend. Hope to try other scent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doris
Site Experience FeedbackJul 30, 2026
Doris
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
linda m.
Site Experience FeedbackJul 30, 2026
I went into the Jo Malone Store at Valley Fair Mall, San Jose, 7/15/26. The store was lovely and the staff was attentive and very kind.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Papa J
Site Experience FeedbackJul 30, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Not interested
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackJul 30, 2026
Was super responsive and easy to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Don
Site Experience FeedbackJul 30, 2026
Nothing bad that I can think of. As usual everything is easy to find. Checkout is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DKC
Site Experience FeedbackJul 30, 2026
Jo Malone. The only fragrance to have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Post-Delivery FeedbackJul 30, 2026
I love Jo Malone products but they are harder and harder to find. My favorite fragrances are not available in the perfume or body creme. I do NOT like the current releases! I want orange blossom, lime blossoms, red roses and wild bluebell. I don't like these new scents. Please make the classics available again.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: N/A
JO MALONE BODY WASH PURCHASE
Site Experience FeedbackJul 30, 2026
Found it easy to find the products and appreciate the pics of the packaging
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jl
Site Experience FeedbackJul 30, 2026
Impossible to check out. Site would not accept my new credit card. I DELETED my old card, tried to pay SEVERAL times, called your site, shut off my phone...NOTHING. Annoying and waste of time. Finally used PAYPAL which worked. The Live chat did nothing. The only reason I Finally purchased is because I only use Jo Malone and Amazon didn't have enough scents.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Deedwards
Post-Delivery FeedbackJul 30, 2026
Check out was easy. No issues finding what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nellz
Site Experience FeedbackJul 29, 2026
The scent of orange blossom doesn't seem as strong as it's been in the past . I still love it but there needs to be improvements made
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caryn
Post-Delivery FeedbackJul 29, 2026
LOVE all my Jo Malone perfumes! I get compliments all the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carmen
Site Experience FeedbackJul 29, 2026
I did not enjoy that my products were out of stock and then proceeded to be cancelled. I was trying to order these items for my wedding. On top of that, I wanted to use the discount code for subscribing and it didn’t work. Ordering online is bad experience.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 29, 2026
Could not purchase a sample of sea salt & bergamot, the new scent. Site was not responding to my request.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Yousef atiyani
Post-Delivery FeedbackJul 29, 2026
Thank you would love free samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10