Jelly Belly Reviews - 1,289 Post-Delivery Reviews - 9.2/10

Most Current Certification:

Jun 18, 2026

Jelly Belly offers 40 "true to life" individual gourmet flavor jelly beans, which are available on-line in a variety of gift boxes. Visitors to the site can shop for novelties, seasonal specialties, and gifts for all occasions. The site also contains a descriptive guide you should check out on their international menus and recipes. Jelly Belly's are available in 35 countries worldwide, produced and distributed under kashrut supervision of Kosher Service, a division of the Adas Harabonim Council of Rabbis of Philadelphia. If you're unable to visit them in person, take their virtual Factory Tour and see the Art Gallery, right there on their Website.

Jelly Belly Rating

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Circle of Excellence

2022 Winner Circle of Excellence

2 years

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Post-Delivery Feedback - 1,289 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	82%	60%
Neutral	10%	0%
Negative	7%	40%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Site Experience Feedback - 2,689 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	82%	0%
Neutral	13%	0%
Negative	5%	0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for Jelly Belly

Showing 351 - 400 of 3,978

not happy with the change
Site Experience Feedback
Apr 13, 2026
I've always found the website confusing...and today especially...the billing matching what the offers are...mostly i am upset because I tried to place this order a month ago when products WERE available And I linked through a 50% offer email but the website kept reducing it to 35% That said, you should know I NEVER buy jelly beans in a store; in fact I almost never go to stores at all any more...and but I always bought jelly beans through your website even though they were available at amazon but cost more there and didn't have the rewards I got through the website, nor the specials. it was worth it even though I had to wait longer for shipment. So I'm very disappointed that you're going only through amazon now
Overall Rating: 3
Would Shop Here Again: 1
Likelihood To Recommend: 1
Full ratings for this review »
Jay
Post-Delivery Feedback
Apr 13, 2026
I loved getting the additional gifts that were added. It was fun finding surprises with my order
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Maggie
Site Experience Feedback
Apr 13, 2026
I found the site difficult to navigate. I kept having problems finding what I wanted.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 13, 2026
Always great service with Jelly Belly! A great product!
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
tbuz
Post-Delivery Feedback
Apr 13, 2026
I'm really sad the online purchases are going away. I don't buy often anymore, bc now it is only for me. I enjoyed getting bulk candy for my dispensers.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 13, 2026
I was sent the wrong order for the second time, so don’t know what else to say. I like jelly bellies though.
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Ebbie
Site Experience Feedback
Apr 13, 2026
I was trying to order from my phone and an error occurred with my credit card information. I change to my iPad and had no difficulty.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
JB
Post-Delivery Feedback
Apr 13, 2026
The product is excellent, fresh and delivered in a timely manner. I am very disappointed to hear that the website is not going to be available anymore.
Overall Rating: 9
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
VorFemme57
Post-Delivery Feedback
Apr 13, 2026
I am going to visit family and bought the Harry Potter House pack - as the four of them represent all four houses - so I wanted to make sure I had the appropriate tins for them! A few extra packs of Butterbeer Jelly Belly is never WRONG - or was that the previous order? I know Jelly Belly beans will be fresh and delicious!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Frances
Post-Delivery Feedback
Apr 13, 2026
Loved the flavors that I chose, but the freebies that I received were "meh".
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Nancy
Post-Delivery Feedback
Apr 13, 2026
As usual, it is always on time.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Old bean
Site Experience Feedback
Apr 13, 2026
The first time I tried to order the site returned an error message that said my order could not be completed online and I had to call. It was outside the hours. When I ordered from the follow-up email the order went through. Frustrating
Overall Rating: 4
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Rich
Site Experience Feedback
Apr 13, 2026
Website worked well. Items are a little costly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jaber
Post-Delivery Feedback
Apr 12, 2026
The cappuccino jelly beans were not available at Sweetie's in Cleveland. Very disappointing!
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 12, 2026
Site was easy to use
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Pumper
Site Experience Feedback
Apr 12, 2026
Love this app and all your jelly belly flavors but obviously buttered popcorn Is my favorite😀
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 12, 2026
ordered because I needed certain flavors - my husband eats orange and licorce together and you cant find them.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
JD
Post-Delivery Feedback
Apr 12, 2026
It was great to order the flavors that my mother wanted from the website. I am disappointed that after April 2026 we can no longer place direct orders with Jelly Belly.
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
JessyJames
Site Experience Feedback
Apr 12, 2026
It was going good till I got to checkout and it wouldn't let me checkout cause it kept telling me they don't ship to P.O. Boxes and wouldn't process the order even though its' the same address I've been using the entire time. After multiple tries I had to use a different browser to get it to work, no idea why it wouldn't work in Chrome and worked in FireFox.
Overall Rating: 1
Would Shop Here Again: 10
Likelihood To Recommend: 4
Full ratings for this review »
Kay
Site Experience Feedback
Apr 12, 2026
It was great, search was easy and returned everything related to what I needed and made shopping easy.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 12, 2026
Love that I could get hard to find products. Loved the extra surprises in my box.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Elizabeth
Site Experience Feedback
Apr 12, 2026
Easy to navigate, supported with personal reviews.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Big fan
Post-Delivery Feedback
Apr 12, 2026
Customer service knew just how to solve my problem.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
L
Site Experience Feedback
Apr 12, 2026
Please do note close down the website
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
SM
Post-Delivery Feedback
Apr 12, 2026
The quality of the jelly beans are fantastic. There is a great variety. It was easy to order, and received prompt delivery. They are in resealable bags to maintain freshness. Great flavors.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kitty L.
Post-Delivery Feedback
Apr 12, 2026
I love that Jelly Belly has an online way to purchase. I love that you can get great discounts. I super love that they send you a free gift with your order. Great customer service perks.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jo
Post-Delivery Feedback
Apr 11, 2026
I had seen a Jelly Belly product in a different merchant catalogue and thought about getting some for a friend for his birthday. I jumped on to the Jelly Belly website to check it out. Always looking for a bargain, I wound up on a 50% off clearance section. I found a variety bag for my friend and a bunch of other fun items! I got my order within just a couple of days or so and look forward to sharing my goodies. They also threw in a couple of extra items, which was super cool. I plan to take the extra items to share at a couple of meetings I have coming up. Unfortunately I found the website difficult to get along with. For starters, it seemed I needed to create an account in order to order. I would have expected I could order as a guest. I found that when I clicked on an item to see product details, it just took me back to the top of the page I was on. This was aggravating, as I couldn't see product details or ingredients. Then once I had all the items in my cart, I could not for the life of me find a checkout button! I mean I don't order a huge amount online, but have certainly been through the process a time or two! For the longest time, I navigated the website and my cart, clicking on shipping info and what-have-you, until I somehow got to the payment page. It was very fair that they didn't charge shipping for the order, as it was over $40. Once I got my order, I decided to order a couple more of one of the items. I signed into my profile to order and found the weirdest thing. The whole order I paid for and had shipped was still in my cart--and I can't find a way to delete the items, so now I'm stuck. I even tried switching from Microsoft Edge to Google Chrome, in case my computer was part of the problem. I sure hope Jelly Belly will give some more effort to the digital experience of their customers!
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Linny
Site Experience Feedback
Apr 11, 2026
I found exactly what I wanted for a gift for my husband! He loves your chocolate pudding jelly beans and I am ordering him some as a surprise!
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
Hannah banana
Site Experience Feedback
Apr 11, 2026
I’m a little slow processing how to navigate websites but I was able to find all the directions I needed to navigate this one
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jan
Site Experience Feedback
Apr 11, 2026
Great interaction. I wanted to re-order some of my favorite flavors before the end of April deadline.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Thursogirl
Site Experience Feedback
Apr 11, 2026
It was easy to navigate. I found what I was looking for and purchased my order in less than 5 minutes.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Rich
Site Experience Feedback
Apr 11, 2026
Easy to get the flavors we want.
Overall Rating: 10
Would Shop Here Again: 1
Likelihood To Recommend: 1
Full ratings for this review »
Annette
Site Experience Feedback
Apr 11, 2026
Very good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
pikeebee
Site Experience Feedback
Apr 11, 2026
Likely my last purchase of Jelly Belly. I’ve enjoyed being able to buy direct from the company, appreciating the full selection and periodic sales. However, in checking your same product prices with Walmart and Amazon, I will not continue as a customer. I routinely do not shop at Amazon… Jeff Bezos doesn’t need my money. Although I do shop Walmart, it would have to be an extreme Jelly Belly Emergency before I would pay their additional price.
Overall Rating: 8
Would Shop Here Again: 3
Likelihood To Recommend: 3
Full ratings for this review »
Yummy
Site Experience Feedback
Apr 11, 2026
I love the taste of jelly belly
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jelly jelly belly for all
Site Experience Feedback
Apr 11, 2026
Wish there was a monthly subscription option where I could pay about $60 for a whole 12 months of assorted flavor or seasonal flavors or bulk mix flavor and if you really wanna be ambitious, choose which flavor per month as a gift. Also, Google searches say that you have subscriptions but when I click on the link, it’s nowhere to be found so if you do have subscriptions, it’s abysmal and the ability to find it..
Overall Rating: 6
Would Shop Here Again: 6
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 11, 2026
Jelly belly's are delicious. Comes in many flavors. Flavors that most would never imagine. Delicious!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Trstrap
Site Experience Feedback
Apr 11, 2026
I love JB,,Sometimes I get carried away and over order...then it's just choice consideration. I always buy licorice!!!!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 11, 2026
N/a
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Cindy
Site Experience Feedback
Apr 11, 2026
I found exactly what I was looking for.
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
Lori
Post-Delivery Feedback
Apr 11, 2026
Jelly Belly is a long time favorite. I love the various flavors. Product is always fresh.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Judyw
Site Experience Feedback
Apr 11, 2026
Hard to find licorice jelly beans and I love them. Not available on Amazon as site directed me to.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Annie
Site Experience Feedback
Apr 10, 2026
Have enjoyed Jelly Belly for decades. I used my reward credit
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sthnbelle
Site Experience Feedback
Apr 10, 2026
Website is easy to find and easy to negotiate
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Lee
Site Experience Feedback
Apr 10, 2026
I adore purchasing from your website, and am sorry we can no longer buy from here. It is a bit difficult to find the shopping cart, as I need to reduce my screen size in order to check out, but other than that, I love shopping here.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
LC
Post-Delivery Feedback
Apr 10, 2026
Everything was well packed. My grandchildren had no complaints until they played with game. I was disappointed with B.popcorn from this order. it seems to have lost its flavor, weaker butter flavor. Very sad that they were not the flavor i remembered.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 3
On Time Delivery: 10
Customer Support: 9
Full ratings for this review »
please don't publish
Site Experience Feedback
Apr 10, 2026
My impetus for buying is because they are closing down the shopping experience and I don't have the selection at affiliates lacks what Jelly Belly itself is able to offer. I do see that their website is a little lackluster and not up. with the times, but I can tell that it has gotten a little better in the last year. Have you changed web hosting providers and maybe the performance has gotten better? I wish the shopping experience wasn't going away!
Overall Rating: 8
Would Shop Here Again: 3
Likelihood To Recommend: 10
Full ratings for this review »
Bill
Site Experience Feedback
Apr 10, 2026
The variety was a little overwhelming but that’s a good thing right?
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
DHF
Site Experience Feedback
Apr 10, 2026
Easy navigation
Overall Rating: 9
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
Kayak
Site Experience Feedback
Apr 10, 2026
I had a decent experience today. I was expecting to pay a higher price.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 6
Full ratings for this review »