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Horticulture Source Reviews - 45 Post-Delivery Reviews - 6.7/10

A specialty retailer of horticultural, organic, and hydroponic gardening supplies, Horticulture Source is a gardening marketplace with affordable products including grow lights, pots, chillers, etc.

Horticulture Source Rating

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Post-Delivery Feedback - 45 Reviews

Overall Satisfaction:

6.7out of 10

Would Shop Here Again:

6.7out of 10

Likelihood To Recommend:

6.9out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

50%29%
Neutral rating icon

Neutral

9%0%
Negative rating icon

Negative

41%71%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

6.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

6.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

5.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

2 out of 10

Site Experience Feedback - 191 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

78%79%
Neutral rating icon

Neutral

15%11%
Negative rating icon

Negative

7%11%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

6.1 out of 10

Variety of Shipping Options

Desired shipping options were available

7.6 out of 10

Recent Reviews for Horticulture Source

Showing 1 - 50 of 236

  • Sunsoaked

    Post-Delivery Feedback

    Jun 13, 2026

    The price is good, but the shipping charges are absurd. The item could easily be stacked so that they get put in a much smaller box. Plus they weigh like nothing. Usually this item is of good quality but this time the bottoms of the trays were broken, or thin like a mylar balloon. I guess it could probably still work, but not for long. I can't tell if this is an error in manufacturing or if this is how they are now.

    • Overall Rating: 3
    • Would Shop Here Again: 4
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • shy hippy

    Site Experience Feedback

    Jun 12, 2026

    went good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Grower2741

    Site Experience Feedback

    Jun 11, 2026

    Placing the order was simple. Hopefully everything arrives on time, in good condition and accurately.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 10, 2026

    Great experience...

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Tammy

    Site Experience Feedback

    Jun 9, 2026

    Discount was good description could be better maybe compare too

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bob

    Site Experience Feedback

    Jun 7, 2026

    Lucky to fine the merchant

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Vibes

    Site Experience Feedback

    Jun 6, 2026

    Good site will buy again

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Goobster6992

    Site Experience Feedback

    Jun 5, 2026

    Very easy to look through the page and website probably order from them again one of the only places that carry the nutrients I was looking for so yeah it would be 100% order again

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 5, 2026

    Easy to navigate, good product availability

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Barrett

    Post-Delivery Feedback

    Jun 4, 2026

    Horticulture Source is without a doubt the WORST DISTRIBUTOR I have ever had to work with. I’ve had a consistently frustrating experience with Horticulture Source. The order processing was slow (took a week), there was no order tracking, and shipment was delayed by two days after the label was created. More critically, the order arrived incomplete: I was billed for 10 units but only 1 unit was shipped. Despite multiple attempts to contact support via phone, chat, and email, I have not received a response. This has disrupted my project schedule and eroded trust in their reliability. I hope they address these issues promptly and implement stronger order-tracking and fulfillment processes moving forward.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 1
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • TractorDad

    Post-Delivery Feedback

    Jun 3, 2026

    Good selection. Found what I needed, ordered, processed the order. Then a few days later they said their shipping estimate was off by over 133%. Told them, with their estimate being off by that much, my order didn't make sense. Told them just to cancel my order, and suggested they should use a better calculation on shipping so it's not off by over 2X. They only offered me a partial refund, I was stunned. attempted to contact them, but they only corresponded by email. My experience - complete SCAM site, STAY AWAY.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • Camellia Guru

    Site Experience Feedback

    Jun 2, 2026

    Phone is useless. horrible experience but best price I could find

    • Overall Rating: 1
    • Would Shop Here Again: 3
    • Likelihood To Recommend: 1
    Full ratings for this review »
  • Heidi

    Site Experience Feedback

    May 30, 2026

    Good, easy to navigate.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • MS

    Site Experience Feedback

    May 30, 2026

    They had what I needed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Flower

    Site Experience Feedback

    May 29, 2026

    Create anxiety, As long as I only get one pot I have a happy.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Boogie

    Site Experience Feedback

    May 27, 2026

    Quick Easy and Secure

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nono

    Site Experience Feedback

    May 27, 2026

    K

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Cuddie

    Site Experience Feedback

    May 21, 2026

    Quick and easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Peepthegrassonthat520

    Site Experience Feedback

    May 21, 2026

    Good prices we will see when it arrives

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alexander

    Site Experience Feedback

    May 18, 2026

    It was alright; found what I wanted bought it. Looks alright.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 11, 2026

    When I went to place my order it was for two small lights and was quoted $21 for shipping which was is pretty expensive for the size and weight and was by far the cheapest. I paid the order and my card payment was posted to my account. A couple of days later I was sent an email that was so inpersonal with some links and just saying these exact words: HorticultureSource.com Customer Service Wed, Apr 29, 2:38 PM (12 days ago) to me Our vendor says shipping is $13.51 more than the estimate which can be paid at: Card, Bank/ACH, Google/Apple/Amazon/Cash App Pay and Link Payments: https://buy.stripe.com/3csaHMbx10hogYo6oo PayPal, Venmo and Pay Later payments: https://www.paypal.com/ncp/payment/PPVJJWVM6SQJ2 I had already paid the bill, paid $21 in shipping, it was already charged and then this kind of reply with no name and the links. I tried to reach out to them but, you can not reach an actual human to speak with, for every option you click it tells you, you have to file a "ticket" email and they will get back to you. I wanted to get a refund or cancel the order as the order was showing it still hand not even shipped. When I reached out to them by "ticket" stating my frustrations and asking for a refund/cancel I only received back another email stating: HorticultureSource.com Customer Service Mon, May 4, 6:48 PM (7 days ago) to me 👋 Hi! Thank you for your message! We received it and are reviewing it. 🕵️ For a quote, add items to your cart and enter your state and zip code to see current prices. 💳 Payment links: - Card, Bank/ACH, Google/Apple/Amazon/Cash App Pay & Link - PayPal, Venmo & Pay Later - Crypto 🔖 Coupon Code: THANKS 🏷️ Additional Discounts & Rewards 🎉 Free Shipping Items 💰 Sell on Horticulture Source 💵 Earn Affiliate Commissions We'll follow up as needed ASAP! ​Thank you! 🙏 Keep Growin', ❤️Customer Service 📜 Shipping & Returns 📦 Track Order 🔒 Your Account 🎁 Free Stuff 📝 Blog And have yet to receive a reply of any kind much less a persons name to contact. Nothing. That was seven days ago as of today. I finally had to reach out to my bank to work on getting a refund. I will not ever do business with them again. It's a shame because I had ordered from them one other time prior, shipping was still steep but, the item was of good quality so I this order was to order two more of those same items. A terrible way to do business and such a horrible way for the consumer.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 1
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • Madd

    Site Experience Feedback

    May 9, 2026

    Great experience, easy ordering process!Thank you

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Junior

    Site Experience Feedback

    May 8, 2026

    Site is fine, paying was a bit slow. Shipping very expensive.

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 7, 2026

    It worked fine.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mark

    Post-Delivery Feedback

    May 6, 2026

    the shipping costs are outrageous.

    • Overall Rating: 6
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 5
    • Customer Support: 3
    Full ratings for this review »
  • T

    Post-Delivery Feedback

    May 6, 2026

    I found the regulator and it was on sale. Not happy with quality, but not their fault. It is just not an upgrade for me…Next time I’ll pay a little more for a real uograde. Unfortunately by the time I tried it, the return option was gone? Partly because 3rd party sale?

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 5, 2026

    I like multiple paying options

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Thorgrim

    Post-Delivery Feedback

    May 5, 2026

    I would recommend because of fast shipping. Product came as description.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 9
    • Customer Support: 8
    Full ratings for this review »
  • Rob L.

    Post-Delivery Feedback

    May 1, 2026

    Great pricing and good inventory along with fast shipping and good tracking info.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Apr 30, 2026

    When logging in it asked to prove I am not a robot however there was nothing to click on.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • GOMELLO

    Site Experience Feedback

    Apr 29, 2026

    Found exactly what I needed at a great price!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Arz57

    Site Experience Feedback

    Apr 28, 2026

    I found what I was looking for in seconds, all info was easily accessed and checking out was easy.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Rob

    Site Experience Feedback

    Apr 20, 2026

    Best prices on ro filters,

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • CannabazoidX

    Post-Delivery Feedback

    Apr 19, 2026

    I Love Horticulture resources! They have the most complete and we'll rounded inventory on the planet! Shipping is reasonable and the prices are amazing. I'm a living Soil grower and they always got me covered!!! I definitely recommend 👌 these folks for all your growing needs! Sincerely CannabazoidX

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Dantheman

    Site Experience Feedback

    Apr 19, 2026

    Very easy to order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mcnig

    Site Experience Feedback

    Apr 14, 2026

    Perfect product and good shipping price

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • jonnycannabis

    Post-Delivery Feedback

    Apr 13, 2026

    I was sketched out at first because of all the bad reviews and weird customer service hotline that was clearly A.I. (which wanted you to pay to use). Also, the fact that I would click on random things on the website and it would redirect me to Amazon.com was weird. Shipping was crazy expensive too! BUT with that being said, I did receive all of my purchases in a timely manner. Under canopy lights were packaged well. No damages.

    • Overall Rating: 8
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 4
    Full ratings for this review »
  • B dog

    Site Experience Feedback

    Apr 13, 2026

    It was an easy process.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Lou

    Site Experience Feedback

    Apr 12, 2026

    Quick and easy experience, great price

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • 279vk7

    Site Experience Feedback

    Apr 11, 2026

    Ok

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JL

    Site Experience Feedback

    Apr 9, 2026

    I was unable to confirm the compatibility of a reverse osmosis filter, even after emailing the company (I wanted to know if the Hydrologic Evolution RO replacement filters were compatible with all models, including the RO1000 that I have).

    • Overall Rating: 6
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Len

    Site Experience Feedback

    Apr 6, 2026

    Easy website to navigate. Expensive shipping

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • CannabazoidX

    Site Experience Feedback

    Apr 6, 2026

    Very Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Avatar

    Post-Delivery Feedback

    Apr 5, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Ben

    Site Experience Feedback

    Apr 5, 2026

    Wonderful

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • J alan

    Site Experience Feedback

    Apr 4, 2026

    Good deal, hope it ships fast

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Scott

    Post-Delivery Feedback

    Apr 3, 2026

    I received a broken item with pieces also missing. In order to have another shipped out immediately i had to print an email and sign it versus receiving a form that i could sign instead. I still have not received the replacement, but the return is sent. The turn around time is harming my small scale nursery.

    • Overall Rating: 5
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    • On Time Delivery: 8
    • Customer Support: 8
    Full ratings for this review »
  • Debo

    Site Experience Feedback

    Apr 2, 2026

    Website was easy to use

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Bize1

    Site Experience Feedback

    Apr 1, 2026

    I would have liked to see the cart before I paid. I jumped to Google Pay and realized I already had another lopper in the cart, which wasn't the size I wanted. So I had to cancel the payment, go back to the cart to remove the unwanted item, then go back to checkout. The product and pricing was worth a little inconvenience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Mar 31, 2026

    Good descriptions easy to understand rapid site very good design clear.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
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