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Horticulture Source Reviews - 295 Reviews - 7.5/10

Jan 11, 2025
A specialty retailer of horticultural, organic, and hydroponic gardening supplies, Horticulture Source is a gardening marketplace with affordable products including grow lights, pots, chillers, etc.

Horticulture Source Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.1 /10
Likelihood to Recommend7.5 /10
Product Selection8.7 /10
Ease of Finding8.5 /10
Checkout Satisfaction8.5 /10
Product Met Expectations8.0 /10
On-Time Delivery8.1 /10
Satisfaction with Customer Support6.6 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.1out of 10


Likelihood To Recommend:

 

7.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

67%61%

Neutral

19%17%

Negative

14%22%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

8.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

6.8 out of 10

Variety of Shipping Options

Desired shipping options were available

7.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

7.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

6.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.8 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Horticulture Source

Showing 1 - 20 of 295

Paul

Site Experience Feedback

Jan 05, 2025

I order a ballast today and the final total was $75.85 including shipping when I went to complete the order it all of a sudden jumped to $147.79. A total scam.

Ron

Site Experience Feedback

Dec 24, 2024

I tried to call but was forced to use the website


Post-Delivery Feedback

Jan 04, 2025

No phone contact items not shipped one table is damaged. They should have called when the items were not in stock

Lo

Site Experience Feedback

Dec 04, 2024

good


Post-Delivery Feedback

Jan 03, 2025

I work as a horticulturist and needed to get some IBA salts fast for some cuttings I was doing. Horticulture source was one of a few vendors who had pure IBA salts. My cuttings are doing great.

Online Shopper

Site Experience Feedback

Jan 01, 2025

Great experience 💯✌️

Daryl

Post-Delivery Feedback

Dec 28, 2024

I was a bit nervous about Horticulture Source as a company due to some less than positive reviews I have seen online but my experience was nothing like theirs and I am happy I made my purchase.

Vicky

Site Experience Feedback

Dec 17, 2024

Find this site today, very emergency need filter for my koi, look like good prices here


Post-Delivery Feedback

Dec 28, 2024

Arrived damaged,, UV don’t turn on, I don’t have time with all this returns, customer service not very helpful

Care Harvest

Site Experience Feedback

Dec 23, 2024

Quick and easy

Steve

Site Experience Feedback

Dec 21, 2024

Good

Kevin

Post-Delivery Feedback

Dec 19, 2024

Horticulture Source offers a very good, "relatively" inexpensive pot for growing all sorts of plants including California natives. Their GroPro Premium Nursery 1 gallon pots is an ideal product to grow plants to a transplantable size. The pots are light stable and do not degrade in exposure to sunlight (either during plants growing in full sun or in reusing pots that one can solar sterilize. I have ordered, received, and used these pots over several years and highly recommend their quality and sturdiness. The ordering through Horticulture Source is very easy and shipping and receiving "door to door" is dependable, efficient, and timely. I highly recommend this supplier and their product.

Reviewer

Post-Delivery Feedback

Dec 18, 2024

Awful customer service and fulfillment. Ordered 2 drip trays on sale during Black Friday (12/2) was notified 12/4 that I would need to pay an additional $30 for shipping. Paid this. I reached out on 12/10 to ask for tracking. On 12/11 I was notified that the trays I ordered were not actually in stock. I was asked if I would like to swap out the $80 tray for a $230 tray. On 12/12, I responded that I did not want the more expensive tray and requested a refund. As of 12/18 I still have not received a refund. I have sent numerous emails with no response and have been forced to file a credit card chargeback. Extremely unprofessional.

Earthly1

Site Experience Feedback

Dec 18, 2024

Good price and well recommended

Corbin

Site Experience Feedback

Dec 17, 2024

After looking through tons of places on line Horticulture source are the first to not charge hundreds of dollars just to ship to me

Online Shopper

Site Experience Feedback

Dec 16, 2024

Civic cut j cry h km c you n

Ekane637

Site Experience Feedback

Dec 14, 2024

Pretty good shipping is very expensive

TDK

Site Experience Feedback

Dec 12, 2024

Great website purchase was easy and they had an item that was not in stock on other sites.

Pep

Post-Delivery Feedback

Dec 11, 2024

My only objection is having to use PayPal. I receive ads, talking about my account when I don't want one. Also I receive false invoices so maybe the site is hacked.

Slingingfarms

Site Experience Feedback

Dec 06, 2024

Great prices. Great website although it was a little slow to update when ordering from a cell phone.

Schnak

Site Experience Feedback

Dec 04, 2024

Was waiting for the chiller to go on sale and it finally did.

Rm mom

Site Experience Feedback

Dec 04, 2024

W no

Dan

Post-Delivery Feedback

Dec 02, 2024

I ordered an extractor fan and I got sent a carbon filter. I emailed you guy and have gotten no response.