Horticulture Source Reviews - 295 Reviews - 7.5/10
Horticulture Source Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.1 /10 |
Likelihood to Recommend | 7.5 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 8.5 /10 |
Checkout Satisfaction | 8.5 /10 |
Product Met Expectations | 8.0 /10 |
On-Time Delivery | 8.1 /10 |
Satisfaction with Customer Support | 6.6 /10 |
7.5out of 10
Would Shop Here Again:
7.1out of 10
Likelihood To Recommend:
7.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 67% | 61% |
Neutral | 19% | 17% |
Negative | 14% | 22% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.5 out of 10
Design of Site
Satisfaction with the look and design of the site
8.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
6.8 out of 10
Variety of Shipping Options
Desired shipping options were available
7.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
7.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
6.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.8 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Horticulture Source
Showing 1 - 20 of 295
Paul
Site Experience Feedback
Jan 05, 2025
I order a ballast today and the final total was $75.85 including shipping when I went to complete the order it all of a sudden jumped to $147.79. A total scam.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Ron
Site Experience Feedback
Dec 24, 2024
I tried to call but was forced to use the website
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Ron
Post-Delivery Feedback
Jan 04, 2025
No phone contact items not shipped one table is damaged. They should have called when the items were not in stock
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 3
- Customer Support: 2
- Full ratings for this review »
Lo
Site Experience Feedback
Dec 04, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lo
Post-Delivery Feedback
Jan 03, 2025
I work as a horticulturist and needed to get some IBA salts fast for some cuttings I was doing. Horticulture source was one of a few vendors who had pure IBA salts. My cuttings are doing great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 01, 2025
Great experience 💯✌️
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Daryl
Post-Delivery Feedback
Dec 28, 2024
I was a bit nervous about Horticulture Source as a company due to some less than positive reviews I have seen online but my experience was nothing like theirs and I am happy I made my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Vicky
Site Experience Feedback
Dec 17, 2024
Find this site today, very emergency need filter for my koi, look like good prices here
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Vicky
Post-Delivery Feedback
Dec 28, 2024
Arrived damaged,, UV don’t turn on, I don’t have time with all this returns, customer service not very helpful
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 2
- Customer Support: 1
- Full ratings for this review »
Care Harvest
Site Experience Feedback
Dec 23, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Dec 21, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Kevin
Post-Delivery Feedback
Dec 19, 2024
Horticulture Source offers a very good, "relatively" inexpensive pot for growing all sorts of plants including California natives. Their GroPro Premium Nursery 1 gallon pots is an ideal product to grow plants to a transplantable size. The pots are light stable and do not degrade in exposure to sunlight (either during plants growing in full sun or in reusing pots that one can solar sterilize. I have ordered, received, and used these pots over several years and highly recommend their quality and sturdiness. The ordering through Horticulture Source is very easy and shipping and receiving "door to door" is dependable, efficient, and timely. I highly recommend this supplier and their product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Reviewer
Post-Delivery Feedback
Dec 18, 2024
Awful customer service and fulfillment. Ordered 2 drip trays on sale during Black Friday (12/2) was notified 12/4 that I would need to pay an additional $30 for shipping. Paid this. I reached out on 12/10 to ask for tracking. On 12/11 I was notified that the trays I ordered were not actually in stock. I was asked if I would like to swap out the $80 tray for a $230 tray. On 12/12, I responded that I did not want the more expensive tray and requested a refund. As of 12/18 I still have not received a refund. I have sent numerous emails with no response and have been forced to file a credit card chargeback. Extremely unprofessional.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Earthly1
Site Experience Feedback
Dec 18, 2024
Good price and well recommended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Corbin
Site Experience Feedback
Dec 17, 2024
After looking through tons of places on line Horticulture source are the first to not charge hundreds of dollars just to ship to me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 16, 2024
Civic cut j cry h km c you n
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Ekane637
Site Experience Feedback
Dec 14, 2024
Pretty good shipping is very expensive
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
TDK
Site Experience Feedback
Dec 12, 2024
Great website purchase was easy and they had an item that was not in stock on other sites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pep
Post-Delivery Feedback
Dec 11, 2024
My only objection is having to use PayPal. I receive ads, talking about my account when I don't want one. Also I receive false invoices so maybe the site is hacked.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Slingingfarms
Site Experience Feedback
Dec 06, 2024
Great prices. Great website although it was a little slow to update when ordering from a cell phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Schnak
Site Experience Feedback
Dec 04, 2024
Was waiting for the chiller to go on sale and it finally did.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rm mom
Site Experience Feedback
Dec 04, 2024
W no
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Post-Delivery Feedback
Dec 02, 2024
I ordered an extractor fan and I got sent a carbon filter. I emailed you guy and have gotten no response.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 1
- Full ratings for this review »