Horse Saddle Shop Customer Reviews
Horse Saddle Shop holds a 9.8/10 overall rating and 156 verified post-delivery reviews on Bizrate.
Horse Saddle Shop Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.8out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 96% | 95% |
 Neutral | 2% | 5% |
 Negative | 2% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 81% |
Neutral | 12% | 15% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Horse Saddle Shop
Showing 1 - 50 of 757
SteveO
Site Experience FeedbackOct 24, 2026
We've bought many saddles over the years, always helpful staff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Little bit
Site Experience FeedbackOct 23, 2026
Everything went well when ordering and hopefully the shipping and delivery will be as smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
359 Pete
Site Experience FeedbackOct 23, 2026
Found it instantly was easy to purchase
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Barnmedic
Site Experience FeedbackOct 23, 2026
The resources available to help make my saddle purchase the right one is fantastic. The selection of saddles allows me to explore all my options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tbach
Site Experience FeedbackOct 23, 2026
Everything was fine. Wish there were multiple photos of the items I looked at and purchased and the measurements
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
It was very easy to use but I was not given my purchase price total until after purchase was made and processed to my card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lainey
Post-Delivery FeedbackOct 22, 2026
Lainey loves her turquoise saddle pad. She loves using it for barrel races. Her horse loves it too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dan
Site Experience FeedbackOct 22, 2026
Everything was going smoothly, but the system was down so we could not check on availability. Bummer.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yaz
Site Experience FeedbackOct 22, 2026
Very satisfied with the saddles and tack we have purchased from you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SusanG
Post-Delivery FeedbackOct 21, 2026
I bought a great saddle at HSS at a really good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
PJ1220
Site Experience FeedbackOct 21, 2026
This website had the boots I was looking for so I placed my order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackOct 21, 2026
Product was available and shipped quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 21, 2026
Great selection and staff very courteous. If they tell you something is not available, wait a day and then ask again. They mean well but not everyone is up on what they have
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Peggy Jo
Site Experience FeedbackOct 20, 2026
Well designed website. Easy to navigate. Great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
I tried calling to make sure I get the right color to match my new saddle. No Luck. I hope these match
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Hillbilly
Site Experience FeedbackOct 20, 2026
The website is easy to navigate and has great options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cp
Post-Delivery FeedbackOct 20, 2026
Always had good experiences with Horse Saddle Shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bob
Site Experience FeedbackOct 19, 2026
Easily found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missprisslr2
Site Experience FeedbackOct 19, 2026
Found the shoes I wanted and checkout was easy with a promo code
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
PW
Post-Delivery FeedbackOct 18, 2026
Large inventory, nice and helpful staff. Just need to return the saddle because it's a little too small for me. Have another one picked out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mo
Site Experience FeedbackOct 17, 2026
They had the exact saddle pad I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 17, 2026
Great product. Great value. In excellent condition recommended highly!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Horse enthusiasts
Site Experience FeedbackOct 17, 2026
I was looking for Breyer horses as gifts and was pleased to find the clearance pieces. They are just what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Britt
Post-Delivery FeedbackOct 17, 2026
Lots of options and help is great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Y
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pfire
Site Experience FeedbackOct 15, 2026
I had a fire that burnt part of my saddle, so I bought fenders for it. Hopefully, they will work out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lalisurfsponies
Post-Delivery FeedbackOct 15, 2026
I love to shop here everything they have sent me! I highly recommend them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rocky
Site Experience FeedbackOct 15, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
lisa
Site Experience FeedbackOct 15, 2026
Loved the saddle I purchased hope the pad and breast strap are as great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauri
Site Experience FeedbackOct 14, 2026
I would have liked a more up to date site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christine D
Site Experience FeedbackOct 14, 2026
I worked with Josh on my saddle and saddle pad purchase. He was extremely helpful and professional. I will continue to shop here in the future and recommend HSS to others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Post-Delivery FeedbackOct 13, 2026
I ordered 2 Weaver Air Flow girths like I have for my daughter and grand daughter. I've been happy with the girth for my horse and they like the girth also.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
Toni
Post-Delivery FeedbackOct 13, 2026
Saddle arrived much sooner than expected. The saddle is in far better shape than expected. Considering it is used. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SG
Site Experience FeedbackOct 13, 2026
So far so good! This is my first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sydni
Post-Delivery FeedbackOct 13, 2026
was able to get bar angles using ez saddle fit tool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ning
Site Experience FeedbackOct 12, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wy
Site Experience FeedbackOct 11, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Post-Delivery FeedbackOct 11, 2026
My experience with Horse Saddle Shop has been great. They have such a broad selection of both new and used saddles. Their return policy is unbeatable and the customer service is great. I've bought and had to exchange the first saddle (simply due to size) and the process is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 11, 2026
Shipping charges were not provided in advance of purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EW
Post-Delivery FeedbackOct 11, 2026
Great quality saddle. It is super lightweight and looks great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Laura L
Site Experience FeedbackOct 10, 2026
Good description to determine what I needed for the application I am looking for/problem to solve.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeckyM
Site Experience FeedbackOct 9, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PW
Site Experience FeedbackOct 8, 2026
Good product info, helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackOct 7, 2026
Found exactly what I was looking for and for a fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
We will see, I ordered girths from Amazon 2 times & the arrived with no rollers & sent both orders back
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Silver Rider
Site Experience FeedbackOct 7, 2026
Have been looking for a good looking lightweight saddle with little luck until today. Think I found exactly what I have been looking for at a good price and can't wait to get it and show it off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Good overall but will have more feedback once I receive the item
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 5, 2026
I don’t like that the different colors and styles (ex. Tooling) are not available to see in order to choose the best one, checkout was confusing it doesn’t give you much information for time or shipping
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
breckenridge98
Site Experience FeedbackOct 5, 2026
need to show price of shipping before they have to hit the purchase button.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackOct 5, 2026
S c o t t your salesman is not real friendly and service-oriented
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 6