Horse Saddle Shop Customer Reviews
Horse Saddle Shop holds a 9.7/10 overall rating and 148 verified post-delivery reviews on Bizrate.
Horse Saddle Shop Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 96% | 93% |
 Neutral | 2% | 7% |
 Negative | 2% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 88% |
Neutral | 12% | 8% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Horse Saddle Shop
Showing 1 - 50 of 754
Lauri
Site Experience FeedbackOct 14, 2026
I would have liked a more up to date site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christine D
Site Experience FeedbackOct 14, 2026
I worked with Josh on my saddle and saddle pad purchase. He was extremely helpful and professional. I will continue to shop here in the future and recommend HSS to others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Post-Delivery FeedbackOct 13, 2026
I ordered 2 Weaver Air Flow girths like I have for my daughter and grand daughter. I've been happy with the girth for my horse and they like the girth also.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
Toni
Post-Delivery FeedbackOct 13, 2026
Saddle arrived much sooner than expected. The saddle is in far better shape than expected. Considering it is used. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SG
Site Experience FeedbackOct 13, 2026
So far so good! This is my first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sydni
Post-Delivery FeedbackOct 13, 2026
was able to get bar angles using ez saddle fit tool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ning
Site Experience FeedbackOct 12, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wy
Site Experience FeedbackOct 11, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Post-Delivery FeedbackOct 11, 2026
My experience with Horse Saddle Shop has been great. They have such a broad selection of both new and used saddles. Their return policy is unbeatable and the customer service is great. I've bought and had to exchange the first saddle (simply due to size) and the process is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 11, 2026
Shipping charges were not provided in advance of purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EW
Post-Delivery FeedbackOct 11, 2026
Great quality saddle. It is super lightweight and looks great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Laura L
Site Experience FeedbackOct 10, 2026
Good description to determine what I needed for the application I am looking for/problem to solve.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeckyM
Site Experience FeedbackOct 9, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PW
Site Experience FeedbackOct 8, 2026
Good product info, helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackOct 7, 2026
Found exactly what I was looking for and for a fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
We will see, I ordered girths from Amazon 2 times & the arrived with no rollers & sent both orders back
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Silver Rider
Site Experience FeedbackOct 7, 2026
Have been looking for a good looking lightweight saddle with little luck until today. Think I found exactly what I have been looking for at a good price and can't wait to get it and show it off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Good overall but will have more feedback once I receive the item
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 5, 2026
I don’t like that the different colors and styles (ex. Tooling) are not available to see in order to choose the best one, checkout was confusing it doesn’t give you much information for time or shipping
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
breckenridge98
Site Experience FeedbackOct 5, 2026
need to show price of shipping before they have to hit the purchase button.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackOct 5, 2026
S c o t t your salesman is not real friendly and service-oriented
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 6
Bailey
Site Experience FeedbackOct 4, 2026
Pretty simple to understand If you have
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackOct 4, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seven
Post-Delivery FeedbackOct 4, 2026
Beyond impressed! I bought a used saddle and could not believe how clean and the minimal wear. It looks almost brand new. Within days it was on my porch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
EBK
Site Experience FeedbackOct 3, 2026
Easy to find the information needed to make a purchase. I ended up ordering this item here instead of elsewhere as my order was eligible for free shipping and I have had good experiences with this company in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phoenix
Site Experience FeedbackOct 2, 2026
Couldnt search for the wintec tool to fit the saddle. I had to ask someone through chat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JW
Site Experience FeedbackOct 1, 2026
Picture appears wrong on one of the items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HLM
Site Experience FeedbackOct 1, 2026
Found good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird dog momma
Site Experience FeedbackSep 30, 2026
Quick and easy hope product holds up
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Swayback saddle pad
Site Experience FeedbackSep 29, 2026
Found exactly what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Darcey
Site Experience FeedbackSep 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MICowirl
Site Experience FeedbackSep 28, 2026
I used the chat feature to get help in deciding on a new bit for my horse. The chat feature was great. I ws given a couple of great options -- and one that I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackSep 28, 2026
I had a hard time understanding how to order but when I did it was easy. I really l8ke these saddle pads.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tony
Site Experience FeedbackSep 28, 2026
All seem good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KColorado
Post-Delivery FeedbackSep 28, 2026
This is the third saddle I have bought form Horse Saddle Shop. It is easy to find what I need and there is an excellent selection of used saddles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Country
Site Experience FeedbackSep 28, 2026
I love my hat purchase. I’ve been looking for this hat for a while so happy I found it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 27, 2026
First time user. Saw someone suggest on a FB forum and came to check it out. Specifically I just bought my first horse and needing all new tack. I purchased the measuring tool to then seek saddle guidance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackSep 27, 2026
Great so far. 1st purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shari Gray
Site Experience FeedbackSep 27, 2026
Overall experience was good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toni
Site Experience FeedbackSep 26, 2026
Pictures are clear. Website is informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackSep 26, 2026
I have a similar saddle pad from when I ordered my saddle a couple years ago, so it was easy for me to come back to Horse Saddle Shop to order myself a new pad and give my old pad to my granddaughter, which will fit her saddle just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fenderfly
Site Experience FeedbackSep 25, 2026
The website was very easy to use with my ios and immediately found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
....
Site Experience FeedbackSep 25, 2026
It was fine.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nebraska cowgirl
Site Experience FeedbackSep 25, 2026
Easy website, good price exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Instigator
Site Experience FeedbackSep 24, 2026
Very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Storm01
Site Experience FeedbackSep 24, 2026
Very good. Well directed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Max
Site Experience FeedbackSep 23, 2026
I found exactly what I was looking for and bought it. Thanks
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
sweetDixie
Site Experience FeedbackSep 23, 2026
such quality and good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KZ
Site Experience FeedbackSep 21, 2026
All saddle and horse riding deals
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
maryt
Site Experience FeedbackSep 21, 2026
Happy to find an item I needed that was difficult to find. Just wish it could ship faster.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10