Horse Saddle Shop Reviews - 129 Post-Delivery Reviews - 9.4/10
Horse Saddle Shop Rating
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2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 95% |
 Neutral | 8% | 5% |
 Negative | 2% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
6.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 8% | 10% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Horse Saddle Shop
Showing 1 - 50 of 705
Bobby
Site Experience FeedbackJun 13, 2026
Looked all over to find this pair of boots for my wife.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
repeat customer
Post-Delivery FeedbackJun 13, 2026
Josh was very helpful and knowledgeable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Malie
Site Experience FeedbackJun 12, 2026
Ease of access. Respectful customer service support and recommendations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jsdorsey778
Site Experience FeedbackJun 12, 2026
Ease of online assistance was really helpful. They were able to help with selection of appropriately sized saddle for my horse as well as what goals I had in a saddle.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bernergal
Site Experience FeedbackJun 12, 2026
Honestly, shocked at the quality. Best surprise ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shink
Site Experience FeedbackJun 12, 2026
It was a great. I’ve ordered a saddle from here in the past and had a great experience so this is the only site I will purchase saddles online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 10, 2026
I like the saddle fits my horse well but do not like the stirrups.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Gabby
Site Experience FeedbackJun 10, 2026
The online chat service was very helpful as I was able to send pictures of my saddle and get some feedback as to why it didn’t fit her. Ordered a new saddle that was recommended by staff. Hoping it fits her better. Good communication. Easy check out. Quite high shipping fees considering the price of the saddle, expected it to be a bit less!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Joe N
Site Experience FeedbackJun 9, 2026
What a great experience very easy to talk to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DogandHorse
Site Experience FeedbackJun 9, 2026
It was easy to use and I like that the saddle I put in my cart a few days prior was still there!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackJun 9, 2026
This is my first purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brit Cal
Site Experience FeedbackJun 8, 2026
It’s was great
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Amber
Post-Delivery FeedbackJun 8, 2026
Love love love the custom sunflower saddle. Cant wait to get it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JLC
Site Experience FeedbackJun 7, 2026
excellent if they don't screw up the shipping I'll be delighted!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kat
Site Experience FeedbackJun 7, 2026
I reviewed saddles for several weeks. Hope this is a good one.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Horse saddles availability
Post-Delivery FeedbackJun 7, 2026
Everything was excellent, except some saddles were announced as available at the webpage and then after payment an email was sent to me stating that those were not available and offered options for change. Anyway I think would be best as expected if only truly available saddles were announced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Skizzler
Site Experience FeedbackJun 7, 2026
Good interaction easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tough to fit Morab
Site Experience FeedbackJun 6, 2026
I wanted to get the saddle fitting tool and was fine with the price of it. Once I put in my credit card info and submitted my order, I saw shipping was nearly 4 times the price of the tool I wanted. Completely shocked how expensive shipping it for an item that seems like it could fit in a large manilla envelope.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 5, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PW
Site Experience FeedbackJun 5, 2026
Charlie has been very patient and understanding with me, so helpful. I trust him and the rest of the HSS folks to do the correct thing for me. A huge thank you to all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gingerkid
Post-Delivery FeedbackJun 5, 2026
I had a great experience ordering my saddle. I would say the only issue I had was when I emailed asking about the height of the gullet. I was given a measurement that couldn’t be the height. When I asked for the width, it was the same as the height. They shouldn’t be the same.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Anne
Site Experience FeedbackJun 4, 2026
Great. Had a concern with a discount, sent a chat and the concern was resolved!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
biglakeron
Site Experience FeedbackJun 4, 2026
Perfect. Easily found my item at the best price and free shipping. It doesn’t get any better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gene
Site Experience FeedbackJun 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bill
Site Experience FeedbackJun 3, 2026
Great selection of new and used saddles that are made in the USA.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 3, 2026
it was great shopping for saddles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hill-Billy
Site Experience FeedbackJun 2, 2026
Great products for our horses. We use this tack for the mounted posse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theav
Site Experience FeedbackJun 1, 2026
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephanie
Site Experience FeedbackJun 1, 2026
Fair price, free shipping and easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeke the wonder horse!
Site Experience FeedbackMay 31, 2026
Just okay Trouble using “search” Option
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ria B.
Site Experience FeedbackMay 30, 2026
The website was easy to navigate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jj
Site Experience FeedbackMay 29, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roper
Site Experience FeedbackMay 29, 2026
Josh was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamelalee
Site Experience FeedbackMay 29, 2026
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cody’s Mom
Site Experience FeedbackMay 28, 2026
Super fast and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 28, 2026
Quick response on help about saddles using live chat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mountainrider
Post-Delivery FeedbackMay 28, 2026
I had several questions and customer service was easy to get ahold of.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackMay 27, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackMay 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Aging Wisely Together
Site Experience FeedbackMay 27, 2026
Lilly gave me an excellent estimate of sales price for my consignment saddle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RB
Post-Delivery FeedbackMay 27, 2026
Our order was promptly processed, but the desired color/pattern was no longer available. Learned this through an email. Was given the option of a different color/pattern or could wait for the chosen color to be restocked. Opted for different color. The order was filled promptly and arrived earlier than expected. Our order received personalized attention.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Kris
Site Experience FeedbackMay 26, 2026
The website was easy to navigate and purchase from.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MJ
Post-Delivery FeedbackMay 24, 2026
I'm still in the process of finding the right saddle for my horse... I'm confident we'll find the right fit with the help of the team at HSS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pat R
Post-Delivery FeedbackMay 24, 2026
I found the exact saddle blanket I wanted and ordered it. It was easy and when it arrived very quickly I was a very satisfied tecepient of my purchase. Love 5 Star saddle pads.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Seth
Site Experience FeedbackMay 23, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
S Bear
Site Experience FeedbackMay 22, 2026
only problem encountered was that I got approved through Bread but could not find the pay later during checkout so had to go through affirm which put two inquiries on credit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mic
Post-Delivery FeedbackMay 22, 2026
Description was lacking some information, I emailed and got a response which addressed my questions
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
Carm
Post-Delivery FeedbackMay 21, 2026
I feel like I personal sales person. Josh is so knowledgeable with every question I had. It seems like the old times she you went to buy a pair of shoes and the salesman measures and finds the shoe that fits like a glove. That's the feeling I get when communicating the Horse Saddle Shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Meg
Post-Delivery FeedbackMay 21, 2026
I purchased a specific saddle that I was looking for (my horse had been fitted for it). It appeared to be readily available but was not; however, the customer support team reached out quickly to inform me and offered to order it for me and send a shipping update as soon as it shipped. They set delivery date expectations given the new build, and it arrived right when they said it would. They were responsive and helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackMay 21, 2026
It’s a gift for my one year old great grandson
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A