Horse Saddle Shop Customer Reviews
Horse Saddle Shop holds a 9.6/10 overall rating and 145 verified post-delivery reviews on Bizrate.
Horse Saddle Shop Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 94% | 94% |
 Neutral | 2% | 0% |
 Negative | 4% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 88% |
Neutral | 13% | 11% |
Negative | 3% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Horse Saddle Shop
Showing 1 - 50 of 747
J
Site Experience FeedbackSep 12, 2026
NA
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ez
Site Experience FeedbackSep 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
goo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackSep 12, 2026
Friend recommended you .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KColorado
Site Experience FeedbackSep 11, 2026
Search tools make it easy to find the right saddles. The saddle fit code is also really helpful. Much easier to find the right saddle than on other sites.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J Edwards
Site Experience FeedbackSep 10, 2026
Good selection of used saddles. Answered my email questions promptly. Looking forward to getting the saddle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Post-Delivery FeedbackSep 10, 2026
The Saddle Shop goes above and beyond to help in any way possible. I have been there in person as well as ordering online. I highly recommend their store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 9, 2026
Mel
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ashes
Site Experience FeedbackSep 9, 2026
Nice Products. Good color selections. Reasonable prices. Pictures of items from various angles would be helpful.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Erika
Site Experience FeedbackSep 9, 2026
Great selection of used saddles! I was able to find just what I was looking for. Good prices and good information on saddle size. I will be back next time I’m looking for a saddle!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 9, 2026
Great saddle quick delivery, very happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Shay
Site Experience FeedbackSep 9, 2026
Good prices and shipping rates only thing I couldn't find is how long it would take to get to me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 8, 2026
My experience with the Horse Saddle Shop has always been very positive, both online and over the phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 7, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mr Wayne
Post-Delivery FeedbackSep 6, 2026
The item I received for exceeded my expectations! Josh was very helpful and provided the best customer service. I think I've ever had!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Carolynn
Site Experience FeedbackSep 6, 2026
I’ve had nothing but good experiences. I’ve bought two saddles, traded in saddles always felt that I was treated fairly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mallory
Post-Delivery FeedbackSep 6, 2026
Customer service is excellent and reliable. The staff whom I contacted were very knowledgeable and kind. Prices competitive and shipping fast. Will purchase from again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jen
Site Experience FeedbackSep 5, 2026
Nice easy shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackSep 3, 2026
Site was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chandra
Post-Delivery FeedbackSep 3, 2026
Was a great experience! Products arrived fast & where great quality
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KamDiGem
Site Experience FeedbackSep 2, 2026
I am very satisfied with the consultants. This is my first time ordering on this site and I had many questions. They answered politely and were patient. I am very grateful for the help. I recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackSep 2, 2026
Very helpful with answers to questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cfeezor
Site Experience FeedbackAug 31, 2026
I like the fact that saddle descriptions include the width of the tree and weight of the saddle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackAug 31, 2026
Very easy to order from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Post-Delivery FeedbackAug 31, 2026
I ordered the wrong size and your staff was gracious in helping me return it and order the correct size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dgn
Site Experience FeedbackAug 30, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rusty Daisy
Site Experience FeedbackAug 29, 2026
Great service and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackAug 28, 2026
Love the shop and love the site. Today I had to work at applying the coupon code, but i got down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Auntie
Site Experience FeedbackAug 28, 2026
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Elise
Site Experience FeedbackAug 27, 2026
I got a new pair of the fat boys, I love my old pair so much that I have worn them for maybe yrs, everywhere at some point. In all seasons. I LOVE THEM SO MUCH !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renegade Girl
Post-Delivery FeedbackAug 27, 2026
I had contacted her several shop a couple years ago, wanting a particular Tucker saddle, and they were so helpful in getting me tools to measure the correct saddle answered all my questions about optional items with it. Everything I needed. I was the one that wasn’t ready, but I reconnected and this year got a wonderful heritage River plantation saddle for my TWH and absolutely love it! The process was easy contacting with additional questions continuing with my online chat was wonderful verification of things following through an email. Everything I needed to make my purchase on my first brand new saddle that I’ve owned and I’m happy that I connected with horse saddle shop. I will make sure to tell all my friends if they’re ever looking for used or new.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
RustyCowgirl
Post-Delivery FeedbackAug 26, 2026
Easy! Absolutely user friendly throughout the entire process and prompt response to inquiries.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Candy
Site Experience FeedbackAug 26, 2026
It's always easy to find things and to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kit
Site Experience FeedbackAug 26, 2026
I have ordered horse tack and gear from this shop before and talked to sales people. It has been a very positive expereince, even when I have had to return items. So I always check this website first when I need items for the horses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr Wayne
Site Experience FeedbackAug 25, 2026
I had the great fortune to work with Josh, did a very good job, communicating, and explaining different options that were available to me! I currently run an equestrian consulting service here in VIRGINIA anI am expanding my digital footprint with tutorial videos and product reviews along with vendor recommendations. I will be recommending horse saddle shop to all my clients looking for tack and saddles. Looking forward to unboxing my saddle and reviewing it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horsecrazy
Post-Delivery FeedbackAug 25, 2026
I placed an order for a Circle Y High Horse Eldorado saddle. I was contacted via email by Josh at the Horse Saddle Shop 2 days later stating that they were unable to fulfill my order for the El Dorado model, would I be interested in the Daisetta model. At first receipt of the Daisetta I didn't think it was the same size or fit as the El Dorado so I contacted Josh and told him I was going to return it. A friend let me try her El Dorado saddle and it just didn't seem the same. I checked with Josh to make sure the tree size and everything else on the Daisetta was the same as the El Dorado and he assured me they were the same just different design (the Daisetta is more like a girls saddle, pretty conchos and tooling) so I did really like the looks of the Daisetta vs the El Dorado! So we checked every measurement possible and came to the conclusion that the saddles were the same 😊 So I kept the saddle and was told by Circle Y that her saddle was probably just "broke in" and mine was brand new. I've been riding in it now many times, it's broke in for me and my horse and I LOVE this saddle!!! It's only 21 lbs, I can easily lift it on my horse vs the 28 lb flex 2 I had. I'm very happy with it!! 😊👍
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Linsinc
Site Experience FeedbackAug 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kosmic Rider
Post-Delivery FeedbackAug 24, 2026
Once I found "Horse Saddle Shop" website it was easy to browse the different types and features. Customer service was great, helping me with all my questions. When I found what I was looking for, the purchase went very smooth and I liked the people who assisted me in finding and buying exactly what I wanted. I couldn't believe how easy the whole process was. Thank you all!.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Quick and easy, hopefully I'll be back to purchase a saddle
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nobleironsky
Site Experience FeedbackAug 22, 2026
Always love the products I buy from you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jamie
Site Experience FeedbackAug 20, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MeliCat
Site Experience FeedbackAug 20, 2026
This was my first time shopping at the Horse Saddle Shop. The website was easy to navigate, had great options and great prices! Would recommend for future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reiner Girl
Site Experience FeedbackAug 20, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Site Experience FeedbackAug 19, 2026
Fine, no issues
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MissHill
Site Experience FeedbackAug 18, 2026
Happy to get a Haflinger saddle
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Deb
Site Experience FeedbackAug 18, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10