Horse Saddle Shop Customer Reviews
Horse Saddle Shop holds a 9.7/10 overall rating and 142 verified post-delivery reviews on Bizrate.
Horse Saddle Shop Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 94% | 93% |
 Neutral | 4% | 7% |
 Negative | 2% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 80% |
Neutral | 12% | 15% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Horse Saddle Shop
Showing 1 - 50 of 737
Meg
Post-Delivery FeedbackJul 29, 2026
They have a huge selection of high quality used saddle. I have bought 2 used saddles with saddles I traded in for credit. Each time they offered me a very good offer on my traded in saddles. I have bought new items from them as well. Customer service , both the online and by phone help always has been outstanding each time. I use them whenever I can.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Susie
Site Experience FeedbackJul 28, 2026
I've always had great help with saddles with them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 28, 2026
Easy to navigate, .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rizzo
Post-Delivery FeedbackJul 27, 2026
Bought a saddle pad. Had trouble finding exactly what I wanted but you guys had it. Buying and shipping was painless. Thanks for everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Katie
Post-Delivery FeedbackJul 26, 2026
The soft saddle is exactly what I wanted. It looks nice. It’s comfortable. Pretty sure my horse is comfortable with it. I definitely buy it again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Troy B
Site Experience FeedbackJul 25, 2026
Easy, straightforward purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
It was easy to order. Now I just have to wait and see if I like the product.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
High Brow Blue Cat
Site Experience FeedbackJul 25, 2026
very easy to find what I was looking for and place a order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BabyCakes77
Post-Delivery FeedbackJul 24, 2026
It was very respectable and helpful, very kind ♥️♥️♥️, everything was great, got nothing to say bad about, I liked the service and all above
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Deny
Site Experience FeedbackJul 24, 2026
I hope it’s all I’m thinking it’s gonna be when it shows up and then I can write a real review. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
gma
Site Experience FeedbackJul 24, 2026
I only want to purchase good quality merchandise for my granddaughter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
randall
Site Experience FeedbackJul 24, 2026
over all great company , i send a email out and with in 48hour on of the sales people reached out with and answer with great details
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
4W
Site Experience FeedbackJul 23, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
k
Site Experience FeedbackJul 22, 2026
g
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jess
Site Experience FeedbackJul 22, 2026
Very pleased and found exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S
Site Experience FeedbackJul 22, 2026
Easy to use, streamlined checkout.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Jenna
Site Experience FeedbackJul 21, 2026
Easy transaction. Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Philco
Site Experience FeedbackJul 19, 2026
Easy to see each item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RB
Post-Delivery FeedbackJul 19, 2026
I would recommend saddle shop and have in the past just because I have gotten good luck with the titles. I have ordered from there and the price is competitive.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Na
Site Experience FeedbackJul 18, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sara
Post-Delivery FeedbackJul 18, 2026
Over the past few years, I purchased 2 custom saddles (not Tucker), was very unsatisfied with them and lost money selling both saddles. I've never gone wrong with Tucker saddles and Horse Saddle Shop had the best selection, immediate and excellent customer assistance and they're located here in America. I was apprehensive about buying another saddle but once I got my new/used Tucker saddle and later flank cinch, I was completely satisfied. Also I'm very impressed with the excellent condition of this used saddle. Its like new. I wish I had purchased from Horse Saddle Shop sooner. I won't do business with any other saddle shop again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ChickenSratch#1
Site Experience FeedbackJul 18, 2026
I liked how easy it was to find what I was looking for, also how easy it was to place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rodeoqueen
Site Experience FeedbackJul 17, 2026
You were the only one that had the boots in the size I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 16, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hank
Site Experience FeedbackJul 16, 2026
It was a great and smooth experience when placing my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pure Grace
Site Experience FeedbackJul 16, 2026
Good but is new to me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marcie
Site Experience FeedbackJul 15, 2026
Seemed great so far, easy to understand and use. I love having a financial option to make payments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betsy
Site Experience FeedbackJul 15, 2026
Online chat was very helpful. Josh answered my questions quickly and helped me find the items I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
susan
Site Experience FeedbackJul 14, 2026
just glad you had what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DAwn
Post-Delivery FeedbackJul 14, 2026
Although the saddle did not fit my horse; the customer service was great.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Stephanie
Site Experience FeedbackJul 13, 2026
I’ve been looking for a while and decided to buy it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roman
Site Experience FeedbackJul 12, 2026
Excelente sitio para adquirir lo necesario para mi caballo.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJul 11, 2026
Very good. I was able to customize a saddle to fit my very short-backed and wide withered tennessee walking horse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rizzo The Rat
Site Experience FeedbackJul 11, 2026
Was looking for a particular saddle pad for my Quarab. She is a very hard fit. You guys had exactly what I needed. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Random citizen
Site Experience FeedbackJul 11, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jodie
Site Experience FeedbackJul 10, 2026
It was all good. however, I had to enter my card number like 4 times
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Lots of options
Site Experience FeedbackJul 9, 2026
Tons of options and easy to search through the inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnL
Post-Delivery FeedbackJul 9, 2026
Bought a used circle y saddle. Great buying experience. Delivered in quickly. Saddle just as pictured. I am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Happy Horse
Site Experience FeedbackJul 8, 2026
Nice place. Visited store once and shopped online . Very convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 7, 2026
A little confusing but overall ok.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carsyn
Site Experience FeedbackJul 7, 2026
I had a pleasant experience! Knew what I was coming to this site for and easily found it. Love that the saddle fit tools are well-priced!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Shatt09
Post-Delivery FeedbackJul 6, 2026
Liz and Josh have been great to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JM
Site Experience FeedbackJul 6, 2026
The website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lot
Site Experience FeedbackJul 5, 2026
Easy shopping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackJul 3, 2026
Chatting and emailing with Josh was very assuring while deciding which saddle to purchase. I learned a lot about Tucker saddles and saddle fit in general. The website is amazing, chock full of good information and helpful videos on just about everything related to horses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mule gal
Site Experience FeedbackJul 2, 2026
It was a great experience as it was the best deal on this purse. There was a discount. I would recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJul 1, 2026
The ordering process was super easy and I love the options and flexibility for payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cr420
Site Experience FeedbackJul 1, 2026
very goo easy to find products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9