Horse Saddle Shop Customer Reviews
Horse Saddle Shop holds a 9.6/10 overall rating based on 138 verified post-delivery reviews on Bizrate.
Horse Saddle Shop Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 95% |
 Neutral | 6% | 0% |
 Negative | 2% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 85% |
Neutral | 9% | 12% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Horse Saddle Shop
Showing 1 - 50 of 732
Mule gal
Site Experience FeedbackJul 2, 2026
It was a great experience as it was the best deal on this purse. There was a discount. I would recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJul 1, 2026
The ordering process was super easy and I love the options and flexibility for payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cr420
Site Experience FeedbackJul 1, 2026
very goo easy to find products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
first time use. we will see how the pads look and breast color when they all arrive soon. oh, and i could not find any coupons or promo to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelli M.
Site Experience FeedbackJun 30, 2026
Was a bit annoyed that the tax cost wasn't provided at all and no approx. shipping timeframe was provided, but you had the best price out there, so I'm hopeful I receive them in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quinn
Post-Delivery FeedbackJun 30, 2026
I recently ordered a 3/4” 5 Star wool saddle pad in turquoise from Horse Saddle Shop, and overall I had a good experience. The price was competitive, the pad was in stock, and it arrived exactly as described. The quality of the 5 Star pad is excellent, and I’m very happy with my purchase. My only complaint was the shipping process. It took quite a while before my order actually shipped, and the tracking information wasn’t updated for several days, which left me wondering what was going on. It was a little surprising because I’ve ordered from Horse Saddle Shop before and never had that issue. Despite the slower shipping this time, everything else was great, and I would still recommend Horse Saddle Shop. Hopefully this was just a one-time delay, because I’ve had positive experiences with them in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Circle H
Site Experience FeedbackJun 29, 2026
Easy to shop Google search brought me to the site and I am very pleased with how easy it was to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Court
Site Experience FeedbackJun 29, 2026
I had a overall good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bobby
Post-Delivery FeedbackJun 29, 2026
My wife saw a pair of boots in a store and wanted to purchase but the store didn't have her size. I searched many stores on the internet looking for those boots and couldn't find them anywhere. So I used the boot's model number and did an AI search and your store came up. (I was not familiar with your store since I live in Florida.) I went on your website and found the boots in my wife's size. I ordered them right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BarrelRAcer
Post-Delivery FeedbackJun 28, 2026
ordered exactly what i needed and arrived quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jen
Site Experience FeedbackJun 28, 2026
Whenever I need anything for my horses, horse saddle shop is the first place I go. I’ve ordered saddles and more from here and have always been happy. Easy to find what I needed and availability is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robyn
Post-Delivery FeedbackJun 27, 2026
I found the boots on line... western boots with a cross... I just love them and I tried to order my size... but I have tried two sizes and I am returning the second pair as well because they are just two narrow and not available in wide.... not every one has a skinny foot.... I just love these boots and wish you could have found them in a wide size....
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
Biz
Site Experience FeedbackJun 27, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TN SaddleFitter
Site Experience FeedbackJun 26, 2026
Easy to navigate, checkout experience is clear.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ole Cowboy
Site Experience FeedbackJun 25, 2026
Worked well. Had previously bought a saddle so came back for a couple other things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenhit
Site Experience FeedbackJun 25, 2026
Ver easy to search and filter!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannon
Post-Delivery FeedbackJun 25, 2026
I just recently purchased my second saddle from horse saddle shop! It was a great experience. Both saddles arrived quickly and in better condition than expected for being used. I would recommend this place online saddle purchases!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Hill Billy
Post-Delivery FeedbackJun 24, 2026
Great quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Zman
Post-Delivery FeedbackJun 24, 2026
Overall good experience, great selection, good pricing, and hassle free delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JC
Post-Delivery FeedbackJun 24, 2026
The saddle and pad are of high quality and are everything I wanted, affordable, attractive, functional, and comfortable. The customer service team reached out to me to address an issue with saddle pad size - it was fixed within an hour.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CAF
Site Experience FeedbackJun 23, 2026
I got exactly the saddle I have been looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great service!
Site Experience FeedbackJun 23, 2026
Always helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hooray HSS!!
Post-Delivery FeedbackJun 22, 2026
Those folks @ HSS are so cool! Charlie is a sweetie, very patient and accommodating.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mona Lisa
Site Experience FeedbackJun 22, 2026
Have shopped & purchased from this business in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackJun 21, 2026
The website is very user-friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manda
Site Experience FeedbackJun 21, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Grace
Site Experience FeedbackJun 21, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Great customer service and respectful responses from team. Excellent shipping time and care.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Handle
Site Experience FeedbackJun 20, 2026
Always amazing!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Secret
Site Experience FeedbackJun 20, 2026
it was really painless other than the shipping option. I couldn't get back to it to change the option for shipping so I dumped my card and started over.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil man 3688
Site Experience FeedbackJun 20, 2026
It was good very good in my opinion
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RenegadeGirl
Site Experience FeedbackJun 20, 2026
Excited and hopefully will be ecstatic over the purchase!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJun 20, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rosa
Site Experience FeedbackJun 19, 2026
Price of custom mohair 5 star cinch was very reasonable in comparison to other brands, and the ordering process was very simple with all the several options well explained with picture examples. Promo codes regularly available for discount are appreciated, too! I will for sure be ordering online from the HorseSaddleShop.com again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amber17
Site Experience FeedbackJun 18, 2026
Great experience, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosa
Site Experience FeedbackJun 18, 2026
It is easy to navigate and they are responsive on the chat application for the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sableann
Site Experience FeedbackJun 17, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harold
Site Experience FeedbackJun 15, 2026
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Post-Delivery FeedbackJun 15, 2026
Horse Saddle shop had all 3 items I wanted in stock and shipped them super quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Garrison K
Site Experience FeedbackJun 15, 2026
Very nice selection of products, with good descriptions. Very helpful customer service.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 14, 2026
Easy to use and pay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tess Ann
Site Experience FeedbackJun 14, 2026
Purchased the saddle fit tool today and excited to get the best fit for our variety of horses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Site Experience FeedbackJun 13, 2026
Looked all over to find this pair of boots for my wife.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
repeat customer
Post-Delivery FeedbackJun 13, 2026
Josh was very helpful and knowledgeable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Malie
Site Experience FeedbackJun 12, 2026
Ease of access. Respectful customer service support and recommendations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jsdorsey778
Site Experience FeedbackJun 12, 2026
Ease of online assistance was really helpful. They were able to help with selection of appropriately sized saddle for my horse as well as what goals I had in a saddle.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bernergal
Site Experience FeedbackJun 12, 2026
Honestly, shocked at the quality. Best surprise ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shink
Site Experience FeedbackJun 12, 2026
It was a great. I’ve ordered a saddle from here in the past and had a great experience so this is the only site I will purchase saddles online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 10, 2026
I like the saddle fits my horse well but do not like the stirrups.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9