Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,925 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 81% |
 Neutral | 9% | 8% |
 Negative | 10% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 13% | 14% |
Negative | 9% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,550
ARK
Site Experience FeedbackSep 27, 2026
Great experience as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angkor
Site Experience FeedbackSep 27, 2026
One flaw I've noticed on the mobile site is that im always accidentally hitting the "add to wish list heart" so I end up with a bunch of stuff in my wish every time I browse the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 27, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 27, 2026
Easy to find what i wanted to treat myself with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackSep 27, 2026
Quality product that meets technical basic requirements for undergraduates drone research development
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luddite
Site Experience FeedbackSep 27, 2026
I find the website disorganized, somewhat frustrating to navigate, and lacking in specific information about the products, ie. dimensions. "Intended for XYZ model" is fine if one has that model, unhelpful otherwise.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 27, 2026
Very good experience so far-only my 2nd order but I’ll be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FrankenErie
Site Experience FeedbackSep 27, 2026
Very easy to navigate site to find the item I was looking for. Good prices and Free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Treeclimber
Site Experience FeedbackSep 27, 2026
My last order could not be completed because the security code for AMEX was longer than the space provided to enter it. Thank you for correcting that quickly so I could complete my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tom
Post-Delivery FeedbackSep 27, 2026
Love the company and it's products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KiwiJohn
Site Experience FeedbackSep 27, 2026
Pleased to find some parts that had been a little difficult to source for my Sonicwake V3 and like the prompt shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackSep 27, 2026
Converted 4Star40 from gas to electric. Got everything I needed from Horizon. She flies great! Thanks. Could find everything I needed here quickly and got it fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JimmieDaC
Site Experience FeedbackSep 27, 2026
Navigation on the website is not as easy on an iPad as with a computer. Otherwise I was pleased with the process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 27, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Captaindom92
Site Experience FeedbackSep 27, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MorganBently
Site Experience FeedbackSep 27, 2026
Checkout process froze several times.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Plane Auger
Site Experience FeedbackSep 27, 2026
OEM parts. the only game in town!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HBR
Post-Delivery FeedbackSep 27, 2026
I was very happy with not only the product itself, but it arrived so quickly that I got it before I expected to. I was able to get it on my car and race that day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
FRED FAB
Site Experience FeedbackSep 27, 2026
Horizon Hobbies A + A + A + thank you * * * * *
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Widetrack
Site Experience FeedbackSep 27, 2026
Easy to navigate website. Its nice they they offer options for the required electronics when purchasing a kit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tom
Site Experience FeedbackSep 27, 2026
great place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bo
Site Experience FeedbackSep 27, 2026
Overall a good experience!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Akhobbyzone
Post-Delivery FeedbackSep 27, 2026
Pre-ordered a scx30 and received it in a timely manner in good condition. I would order again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Jmarz62
Site Experience FeedbackSep 27, 2026
Great products and fast delivery on everything I have purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackSep 26, 2026
Great experience with my first order from Horizon. Ordered a E-Flite P-51. There were less expensive E-Flite P-51s at other Hobby shops but when factoring in the shipping costs other hobby outlets had Horizon Hobby came out the winner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
na
Site Experience FeedbackSep 26, 2026
Would be nice to be able to talk to a live person about items.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Biscuit Boys RC
Site Experience FeedbackSep 26, 2026
good tones
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danomatic
Site Experience FeedbackSep 26, 2026
Great experience buying from horizon hobby everything is quick and easy great selection as well great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry Mednick
Site Experience FeedbackSep 26, 2026
Could not make purchase. Tried to preorder BNF 206. Then preordered RTF 206 without issue.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackSep 26, 2026
I’m happy Horizon Hobby still carries parts for some old planes like the eFlight Valient 1.2m and others that I still own and fly. I’m also pleased that prices have not skyrocketed due to inflationary pressures challenging our economy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon - Kings Mountain
Site Experience FeedbackSep 26, 2026
Always great. And Joe w/ Customer service in awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
boff
Site Experience FeedbackSep 26, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rodney
Site Experience FeedbackSep 26, 2026
no immediate estimation of my order shipping day is very much a botheringf to me = your loyalful customer stucking with your product. Please do your best for us to now when the order might come.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 26, 2026
On a previous order my payment method (credit card) was compromised. End result, the order with Horizon was rapidly canceled, costing me to pay more from another source for the same product.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 26, 2026
was recommended by product manfactur for the 2nd time first time was around 5 years ago. no complain with Horizon's customer services.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Riceman27
Post-Delivery FeedbackSep 26, 2026
Ordered two scx30 rc trucks. One was perfect and one had taillight issues. I am on about week 1 of trying to return the broken one so I can get another but it is taking so long. Really like the online store 100%
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
RetiredRC#1
Post-Delivery FeedbackSep 26, 2026
Came across a YouTube video on rc crawling. The guy in the video gave a shout out to Horizon Hobby so I decided to check them out. Being retired I’m always looking for something to do. Before life took over I was involved in the rc hobby 40+ years ago. I saw the Axial scx30 Toyota Tacoma. Perfect! A small and inexpensive way of easing my way back into the hobby. Very happy 👍🏻
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Customer service do better
Post-Delivery FeedbackSep 26, 2026
There needs to be quicker response for customer service inquiries better yet a phone number for your customers to contact you to answer/handle concerns within the hour. Not 3 days. This is the only reason I would consider buying elsewhere
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 5
Tommy
Site Experience FeedbackSep 26, 2026
Only one problem! If I had been able to speak with a real person I would have received the updated landing gear kit for my E-Flite Timber that I needed! I received the older version and as I have a new Timber Evolution 1.5 I had to reorder the correct kit!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackSep 26, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TRIPLE J
Site Experience FeedbackSep 26, 2026
Ive used Horizen Hobby for many, many years and love your company. You have taken care of any problems quickly and professionally. Awesome service!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Shonny
Site Experience FeedbackSep 25, 2026
I liked the compatibility feature to check parts compatibility.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 25, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EDon
Site Experience FeedbackSep 25, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chun
Site Experience FeedbackSep 25, 2026
It seems you don't have any active Distributor/Reseller in Taiwan... I've heard that there's are a lot of Spektrum / Eflite fans in Taiwan... If you do have one in Taiwan, plz let me know...
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nic
Site Experience FeedbackSep 25, 2026
Three R's ---- Right information, right parts, right price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabe
Site Experience FeedbackSep 25, 2026
I got what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ArtRet
Site Experience FeedbackSep 25, 2026
The way to delete items from the cart was a little unclear...but I figured it out anyway.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Av8r
Site Experience FeedbackSep 25, 2026
Best place to get rc parts! Always fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hink79
Site Experience FeedbackSep 25, 2026
Products and service is great cost is very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10