Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,800 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 79% |
 Neutral | 10% | 11% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 12% |
Negative | 9% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,174
Online Shopper
Site Experience FeedbackAug 14, 2026
All 👍
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jake S.
Site Experience FeedbackAug 14, 2026
Everything was as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mode
Site Experience FeedbackAug 14, 2026
i was able to find exact part right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yayo
Site Experience FeedbackAug 14, 2026
I like how updated and fast the website is and think it’s a cool website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Ricky
Site Experience FeedbackAug 14, 2026
It was good gonna give it to a friend so we can race together
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Tried checking out using Firefox. Then tried checking out using Edge. Finally downloaded Google Chrome and still received an error message upon checkout! Tried again and it finally went through. If I didn't really want this glue, I would have just said forget it!
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Skylermiller2002
Site Experience FeedbackAug 14, 2026
I would love to be sponsored by yall and Arrma but I am not a content creator just a dream but I love your website and all the vehicles you sell thank you for everything yall do!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papi
Site Experience FeedbackAug 14, 2026
Over all it was fine. I dont like how some of the specifications are not helpful in the purchase decision.
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Mike
Site Experience FeedbackAug 14, 2026
Appreciate the coupon, wouldn’t have ordered otherwise.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 14, 2026
Fine
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Nego
Site Experience FeedbackAug 14, 2026
Perfect
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
bob
Site Experience FeedbackAug 14, 2026
Live chat was quick and accurate. Unfortunately, the battery I wanted is Out of Stock and no restock status was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 14, 2026
Difficulty with getting my discount and had to enter info twice
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Paul
Post-Delivery FeedbackAug 14, 2026
Had a taileron servo go bad on new F-14, minutes after first taxi; plane was given as gift, so could not to down the warranty route. Found the part on line at Horizon, saw it was only about 25 bucks, and just ordered it. Was kept up to date on order status from the minute I placed order. Part is installed and works as intended. Good Job!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Southwest Florida Basher
Site Experience FeedbackAug 14, 2026
Everything is there. Love the Arrma products. My son beats them to death and they have yet to break.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Therig21
Site Experience FeedbackAug 14, 2026
Good stuff fast shipping quick customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 14, 2026
Some time, it takes too long for back order to arrive.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackAug 14, 2026
had trouble going to shipping portion chatted with A/I
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 14, 2026
repairing model
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izz
Site Experience FeedbackAug 14, 2026
Very disappointing that there's no Vanquish products, FMS, RC4WD. Only crawler option is Axial. I guess if I'm looking for Axial or Arrma I will search here. But I like to diversify my collection.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 3
Jacob
Site Experience FeedbackAug 14, 2026
Reasonably priced and good shipping costs better than Amain hobbies. Very much enjoyed 10% coupon.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bad Bunny
Site Experience FeedbackAug 14, 2026
Checkout icon difficult to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SNORE!
Site Experience FeedbackAug 14, 2026
👍
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ja
Post-Delivery FeedbackAug 14, 2026
Horizon shoddy was really easy to find what i wanted. They have a big selection of rc. They delivered my packages fast. I would highly recommend them for online shopping.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
erati
Site Experience FeedbackAug 14, 2026
Website awesome. Very pricey for item bought
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Newt
Site Experience FeedbackAug 14, 2026
All but one item was available at the time of my order.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Back flying in no time.
Post-Delivery FeedbackAug 14, 2026
Excellent experience. Good availability or parts at a good price. Fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Guy D
Post-Delivery FeedbackAug 14, 2026
Purchased the wrong type of lypo battery and due to policy i cannot return / exchange to the correct type.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 1
T. Hill
Post-Delivery FeedbackAug 14, 2026
I love the website. Very informative and organized well, seeing items in stock or back order is great. Great pricing and fast shipping. Thanks again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Jimmy
Post-Delivery FeedbackAug 14, 2026
Part of my order went to Murfreesboro TN, then to Florida, then back to Murfreesboro TN, and finally to my home. I believe it was 9 days or more. I could not get any information as to why. Very discouraged with the shipping.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Axial Crawler Purchase with Payment Platform Issues
Site Experience FeedbackAug 13, 2026
The last couple of times I tried to use my Mastercard on your site to make a purchase, this purchase included, your payment system has given me errors saying the info was not correct and would not accept the card. I know for 100% sure that the card is valid, info was accurate, and funds were beyond available. The last time I tried buying a gift card for my father (I buy giftcards for him annually from your site) the payment was not processing just like this time, and after a very lengthy chat experience with your support team, I was basically told - oh well, you must not be putting the right card infio in... I made sure the address for shipping, billing, and card info were all completely correct, even tried adding the card info as a saved payment - nothing worked, and your system held me at checkout. This was very frustrating as I simply wanted to complete my purchase! Would be great to hear back on why this error kept popping up. It was inconvenient to have to use my wife's card instead, after several attempts with that card's info as well, until it finally went through - not a smooth checkout experience at all. Thanks ahead for your attention to this matter - let me know if you can share any feedback! Thanks ahead - John
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
CJ
Site Experience FeedbackAug 13, 2026
Im gad u had these qish the gig pack quantity on back order
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mark
Site Experience FeedbackAug 13, 2026
Military war veteran here and IDMe said the Horizon Hobbies offers discounted to free shipping yet there was no discount. Also -batteries showed they can be delivered to Alaska yet I couldn’t add them to the order. Sent a request for someone to call me but no one ever did.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 13, 2026
I ordered Spektrum NX8+ as a backorder, knowing it was not the discontinued NX8. The shipment was to be in August. When it came time, I was informed that my order was cancelled and I needed to order the NX8+ again under a new part number that would now not be available until November. Completely disappointed in your resolving this issue and having me delayed and queued again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tantrum
Site Experience FeedbackAug 13, 2026
I found it a little difficult to find part numbers had to Google them then again not horizon hobbies fault I'm also new to the RC hobby and I have nothing to complain about thank you for the order!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AC
Site Experience FeedbackAug 13, 2026
I purchased e-gift cards recently, $1000 worth. Those do not count towards the rewards program when spent. It also does not appear to show up on the program when I purchased the cards either. It seems odd that I spent $1000 and do not get rewards credit for that (at whatever tier I was at at the time of the purchase). It does not add much incentive to purchase those. The 20% discount was great ($100 free for $500 spent) but it still seems reasonable to get rewards credit for the $500.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Herbanero
Site Experience FeedbackAug 13, 2026
I really miss be able to just call a number for support
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hammett 69
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nickc
Site Experience FeedbackAug 13, 2026
The checkout page shows American Express as a valid payment method but you have the cvv code box locked at 3 digits. American Express uses a 4 digit cvv.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J.R.
Site Experience FeedbackAug 13, 2026
Easy to purchase and great communication
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackAug 13, 2026
Best website I use in RC - Love Horizon Hobby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackAug 13, 2026
Always easy to navigate the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Klombo
Site Experience FeedbackAug 13, 2026
Well, during process, they keep making me add the same number in verification codes and everything like that over and over again so that was very bad and I did not like that and it took so long for me to get my 10% off
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 13, 2026
Purchase was smooth. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chud
Site Experience FeedbackAug 13, 2026
awsome product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BenJammin'
Site Experience FeedbackAug 13, 2026
I wish I could have the Parts Shipped to my Business Address & not the Billing Address. I live in the sticks and our Driveway is tough on Delivery Trucks.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Good: This engine has been out of stock for several months -- now in stock! Bad: The needed engine mount is not in stock.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
Why are parts usually back ordered 🙁
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackAug 13, 2026
It was good just my new wheels for my Dirt latemodel losi 22s are on back order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 10
Stephen
Post-Delivery FeedbackAug 13, 2026
Horizon Hobby has great prices on genuine replacement parts for Blade helicopters!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A