Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,784 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 9% | 10% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 79% |
Neutral | 14% | 13% |
Negative | 9% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,126
greg
Site Experience FeedbackAug 9, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
capt LEE
Site Experience FeedbackAug 9, 2026
2 types of props where not selectical on cart.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tony
Site Experience FeedbackAug 9, 2026
Good overall transaction, can’t comment on shipping speed as this is my first time buying from this site, but all good so far.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ricky
Site Experience FeedbackAug 9, 2026
Need more stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TrojanFlyer28
Site Experience FeedbackAug 9, 2026
I love the horizon website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nuck
Site Experience FeedbackAug 9, 2026
It took me a little while to find what I needed. But it all worked out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rc dad
Site Experience FeedbackAug 9, 2026
Super easy to order This will be my first fast rc so i can play with my son. He currently has the arrma quake 1/10 and its amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SHIPWRECK
Site Experience FeedbackAug 9, 2026
Great experience, will definitely shop here again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
The only way to check out was with PayPal. Credit cards kept giving me errors. I tried multiple.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Sliom Shady
Site Experience FeedbackAug 9, 2026
Peak business times it is impossible to place an order. Bandwidth people, you need bandwidth. Oh and maybe update that surplus East German server. IDK
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spokesman
Site Experience FeedbackAug 9, 2026
easy checkout and payment options fast shipping
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mstockie27
Site Experience FeedbackAug 9, 2026
Thank you for free shipping option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie
Post-Delivery FeedbackAug 9, 2026
Love my new purchase. Came in a very timely manner and well packaged.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RASTA
Post-Delivery FeedbackAug 9, 2026
Car works great. With the pieces of which I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Would have been nice to be able to look for spare parts by model like Aeroscout
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Ty
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
Spike
Post-Delivery FeedbackAug 9, 2026
I love my military discount and I really appreciate it. My order arrived in twenty-one hours! I new world record for H.H. Champaign, Illinois! : boys and girls, Bravo Zulu from the USN !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vroom
Site Experience FeedbackAug 9, 2026
I love Rc
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mcr
Post-Delivery FeedbackAug 9, 2026
Had Item in stock and delivered on time. Like the rewards program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
BashBlastNoCash
Post-Delivery FeedbackAug 9, 2026
Great products and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chris2
Site Experience FeedbackAug 9, 2026
The parts i needed most are exclusively available on on this store and i am super happy to finally found it, hoping to receive it on a timely manner, thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fred
Site Experience FeedbackAug 9, 2026
Contacting Horizon and speaking to a live, qualified person is almost impossible. Your AI system is, in most cases, usless. Overall, I really like Horizon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vechi
Site Experience FeedbackAug 8, 2026
Love ordering parts from you guys you always have everything clearly laid out so I can get replacement parts for my horizon hobby aircraft and get back flying
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Post-Delivery FeedbackAug 8, 2026
It arrived after on wensday evening, erlyer than expected and I opened it write away the box was very inviting and I could not let it set without opening it the contents inside were neatly packaged and very organized by number no dings or scratches, assembly has been easy and fun the most fun I have had assisting a rc and no need to wonder for parts as it had all I needed inside the box. I would most definitely order another
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
G Dad
Site Experience FeedbackAug 8, 2026
You are the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SIXX
Site Experience FeedbackAug 8, 2026
Real easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Capt Button Pusher
Site Experience FeedbackAug 8, 2026
Klarna sucks, way to complicated in their safety protocols
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
All is well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mountainman
Site Experience FeedbackAug 8, 2026
Found a battery I'm wanting so ordered it easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TheDude
Site Experience FeedbackAug 8, 2026
As I hit submit i realized I forgot something that I wish I could've just added to my order i had placed seconds earlier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 8, 2026
I tried 3 times to complete the check out with little success. I tried my desk top with no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve B
Post-Delivery FeedbackAug 8, 2026
I am new to the RC world and found that Horizon Hobby had the specific items I needed to get started. The ordering process was easy and the products were delivered quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Joe B
Post-Delivery FeedbackAug 8, 2026
Everything was done superbly, Sent in my transmitter for repair and it was done faster than I expected. They went above and beyond with everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Raptorman1
Site Experience FeedbackAug 8, 2026
Everything went smoothly very good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
AA7KN
Site Experience FeedbackAug 8, 2026
Easy to find what I. Need. Clear, and complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flyin Brian
Site Experience FeedbackAug 8, 2026
Love Horizon, keep up the good work!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackAug 8, 2026
Easy to use found what I wanted quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
the checkout was a nightmare - I ended up closing ALL my browsers and starting over again ... In the end, I think I ordered what I wanted, but I have no idea when it is likely to be delivered :-(
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 8, 2026
I wanted to buy the Real Flight simulator but it only works with Windows.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mitch
Site Experience FeedbackAug 8, 2026
On the plus side, the prices, discounts, transport, and service were all perfect; on the downside, I would have liked more choice regarding the flights.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Great company. Easy website. Nice selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charles
Site Experience FeedbackAug 7, 2026
The website is ready to navigate. I really enjoy the variety Horizon Hobby has to offer. The only negative experience I had is regarding reviews. When reading reviews, there are a lot of reviews that are double posted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wraif
Post-Delivery FeedbackAug 7, 2026
I had an issue with the R/C truck I bought, the speed controller burned up as soon as I tried to use it. It took a minute, but they sent me a new controller and that seems to have fixed the problem. The battery that I ordered was on back order, but arrived sooner than their projected date, which was nice. The bottom line is, they may not be perfect, but they are darn close and they try. More than you can say for a lot of other companies out there today.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 8
Bob
Site Experience FeedbackAug 7, 2026
Easy to use great pictures of the product i like how there is a list of add on options and things you will need for your purchase. I like free shipping that is important.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jr
Post-Delivery FeedbackAug 7, 2026
I was just purchasing spare parts for an airplane I have. The items arrived quickly and well packaged. All items were in the order that should have been there
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Justbent
Site Experience FeedbackAug 7, 2026
I've had my truck over 10 years and still got the parts I needed. I was surprised, thanks. Jb
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Billbo
Post-Delivery FeedbackAug 7, 2026
Horizon hobby is my go to on line hobby shop!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10