Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,776 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 10% | 9% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 78% |
Neutral | 14% | 13% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,053
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Site Experience FeedbackJul 31, 2026
It took me 2 days to get web site to reset PASS word very frustrating Other than that I enjoy your products very much . I usually purchase from local Hobby store but they have cut way back on stocking Aircraft . if they are just going to order it for me . I might as well do it my self .
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JMS_58
Site Experience FeedbackJul 31, 2026
Had problems getting it to accept my credit card but it finally did. You lost sales two previous times because it would not accept myu (valid) credit card. Other than that, no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Easy Website. Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Sorrow
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
jr
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lukey
Site Experience FeedbackJul 31, 2026
Other than not all items having descriptions, the website it self is easy to navigate and I would recommend it to anyone.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jon
Site Experience FeedbackJul 31, 2026
Great products, service, and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crash
Site Experience FeedbackJul 31, 2026
I love horizon hobby almost to much lol
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mstockie27
Site Experience FeedbackJul 31, 2026
Like the free shipping for Vets
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Post-Delivery FeedbackJul 31, 2026
I ordered my batteries almost 2 weeks ago. With an expectation of receiving them in the next 3-5 days. I just recieved them today. It would have been nice to have been told the items were not available at the time of ordering. I didn't find this out for about 1 week. Another week later there were on back order. Online chat was ridiculous. No true answers. Suggested I reorder from original company.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 2
trooper1
Site Experience FeedbackJul 31, 2026
over all I like the site but the prices are a little bit high but I would rather pay a higher price, to make sure that I get the parts I need
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 31, 2026
Today's order process was fine. However, most of my previous orders usually have some type of negative issue. I am also unhappy that it take half a month for a return to be processed.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackJul 31, 2026
Able to find HO train parts easyer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Silver racer
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rhpro
Site Experience FeedbackJul 31, 2026
Biggest problem items out of stock, I wanted to purchase a Spektrum NX10 transmitter, but it was out of stock, so I looked at NX8 it's out of stock also, I found one at another site in NY.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
jimbow
Site Experience FeedbackJul 31, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
You have no way of speaking with a LIVE customer service representative.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Waco Wes
Site Experience FeedbackJul 31, 2026
The login as well as the reset your password functions totally suck ass because you don’t have any way to see the passwords, especially on the reset to make sure they match. It’s kind of annoying and a pain in the ass. It’s not that difficult to add a function so that you can see the password that you’re trying to set up so they both match.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Billy
Site Experience FeedbackJul 31, 2026
Super easy to look up replacement parts, order and get shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dick
Post-Delivery FeedbackJul 31, 2026
I ordered two new servos and got just what I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rey
Site Experience FeedbackJul 31, 2026
Everything great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry Love
Site Experience FeedbackJul 31, 2026
After reviewing other sites where I would normally search for all products utilized for the completion of projects engaged in, and previously making purchases from this Horizon Hobby site, I needed to return here to ensure that I would receive the correct product for the project that I’d begun. Nice stuff with no worries. Thanx!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rayc
Site Experience FeedbackJul 30, 2026
love the site, would like more 10% off coupons, it would be an incentive to buy more.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
I would like to use many of your products in personal plane builds but it is often hard to tell if the product will work or is proprietary with your ecosystem. I would also love to see more transparency on technical details of planes (airfoil type, dihedral, coef. of lift, etc.)
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Big J
Site Experience FeedbackJul 30, 2026
Every thing went very well I found out what I wanted and found it no problems
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gator
Site Experience FeedbackJul 30, 2026
It was great easy to navigate will return for more products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WARBIRDAV8R
Site Experience FeedbackJul 30, 2026
I have an item within this order that is currently backordered, depending on how long it takes to receive this item may determine my future business, I really have researched the items that I have purchased and I am excited to see the quality and performance of this manufacturer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
Just needed a replacement part for my Grom
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
ahc2370
Site Experience FeedbackJul 30, 2026
Horizon Hobby always taking good care of their customers, the best place to buy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TSternson1
Site Experience FeedbackJul 30, 2026
Love Horizon hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whiz Racing
Site Experience FeedbackJul 30, 2026
Easy to use! Great communication about new products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BridgeApe
Site Experience FeedbackJul 30, 2026
This site has most of the items I want for boats and airplanes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MO
Site Experience FeedbackJul 30, 2026
Assuming the items fit and work on my RC car, then the description and compatibility are accurate and I’ll be back.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Seth
Site Experience FeedbackJul 30, 2026
I spectrum products, battery safe and charger smarter easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
GB
Site Experience FeedbackJul 30, 2026
Found all the parts I was looking for, shipping cost is reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
All was fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
Good easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lets Fly
Site Experience FeedbackJul 30, 2026
All good no issues to report.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zeldon
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Travis C
Post-Delivery FeedbackJul 30, 2026
They had most of the parts ready to ship, but there were a couple parts that said were back ordered until August…but I still don’t know when I will get them and won’t be able to fly my plane until I get them
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 30, 2026
Bought a new order only boat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Firefox
Post-Delivery FeedbackJul 30, 2026
The wing was Delivered undamaged ,on time and as expected. The only concern I have is I didn't realize the replacement wing I ordered for my turbo timber evolution did not include the leading edge that is glued on that helps provide extra lift to help prevent the plane from stalling at low speed. Very happy other than that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackJul 30, 2026
The mcx flies well but not as good as the original did years ago. I like the re-release but wish it performed the same
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Practically no customer support. No phone number and too few staff to timely handle email response.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: 1
Backroadstudio74
Site Experience FeedbackJul 30, 2026
I'm a fan of Horizon Hobby. Just started ordering off the website instead of going to the Hobby shop or Amazon. So far so good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RC Hobby
Post-Delivery FeedbackJul 30, 2026
I feel the price of your smart batteries are over priced for what you get. I purchased two batteries with the charger and I wish I didn’t.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
CoyoteJim
Site Experience FeedbackJul 30, 2026
website is good and informative. easy to navigate. my coupon code did not work and i received no discount.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Love this sit get whatever u want and shipping is always fast..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Showtime
Site Experience FeedbackJul 29, 2026
Love dealing with the company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Always a great experience and quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10