Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,854 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 10% | 10% |
 Negative | 10% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 14% | 13% |
Negative | 9% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,384
tom
Site Experience FeedbackSep 3, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rich
Site Experience FeedbackSep 3, 2026
don't change a thing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Awesome
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hank
Site Experience FeedbackSep 3, 2026
Everything went super smooth. I like your web site a lot.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joefish
Site Experience FeedbackSep 3, 2026
It’s always difficult to figure out which float set I need for a particular model. The ‘inclusive set was over $70 more than doing a bit of research to find which ones work. I live in a lake and floats are a must for all my planes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MarcoNoPolo
Site Experience FeedbackSep 3, 2026
Only quality RC here. Great prices as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron..
Site Experience FeedbackSep 3, 2026
Ron..so far.happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby K
Site Experience FeedbackSep 3, 2026
Easy to order with great products. Easy to manage website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peck5989
Site Experience FeedbackSep 3, 2026
It was a GREAT INTERACTION
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RonA
Site Experience FeedbackSep 3, 2026
Everything was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Brian Phillips RC sent me to you (YouTube)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skookum-T
Site Experience FeedbackSep 3, 2026
Great selections and great deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Site Experience FeedbackSep 3, 2026
All was good. The ordering and checkout we very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Site Experience FeedbackSep 3, 2026
all ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
STEVE
Post-Delivery FeedbackSep 3, 2026
NO PHONE HELP SUCKS TO PROVIDE INFORMATION ON PURCHASE QUESTIONS A.I SUCKS CAN'T ANSWER QUESTIONS. WHAT A JOKE.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 1
Online Shopper
Site Experience FeedbackSep 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ddd
Site Experience FeedbackSep 3, 2026
My experience today with a rising hobby was excellent and I would recommend horizon ho to anybody that's in the remote control hobby
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
BUFFDUCK9715
Site Experience FeedbackSep 3, 2026
Just glad there is still a website to still have parts for the Kraton v1 4s
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Great
Site Experience FeedbackSep 3, 2026
Great deal easy checkout free shipping you can't ask for more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Speedy
Site Experience FeedbackSep 3, 2026
Great thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Very easy to find what I needed and to make purchase. Two thumbs up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fanti
Site Experience FeedbackSep 3, 2026
Some products doesn't have much info such specifications. But in general I like to buy here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Everything was good .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
customer service no good
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Wardog
Site Experience FeedbackSep 3, 2026
Order for an airplane was cancelled, no explanation. Battery and charger ordered at exactly the same time, arrived today. NO PHONE SUPPORT. CHAT ONLY (effective but annoying, would rather talk to a person.) Was given two coupon codes to reorder plane and only one works. Got the discount that was originally on the plane but NOT the additional discount promised to me. A phone conversation would have worked much better.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
Bill W
Site Experience FeedbackSep 3, 2026
I tried calling in to HH today and realized you dont get to talk to a person anymore and it takes forever to wait for a tech. If this is the new face of service at HH I will never spend another dime on your goods.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
Scott
Site Experience FeedbackSep 3, 2026
Website is fairly easy to navigate when purchasing a vehicle. I do find it hard to find or search for parts. In the past I e ordered parts I thought would fit my vehicle but ended up being for the from version or vice versa. It would be nice if when I entered my model type only parts that will fit would generate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Madgadget
Site Experience FeedbackSep 3, 2026
Direct and efficient
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Terry
Post-Delivery FeedbackSep 3, 2026
I recently spoke to customer service and they are one of the best in the business. They are exceptional and understanding your issue and resolving it quickly. I will continue purchasing items from Horizonhobby and contacting customer support in the future. I am ahappy customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Daddy dewalt
Site Experience FeedbackSep 3, 2026
I like shopping at horizon hobbies if something is wrong with your order they take care of it right away and the prices are way better here then anywhere else. All I can say is keep up the great work guys. And I would love one of those spectrum or horizon hobbies banners to hang up and support your great store.👍💪🎯
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hobie
Post-Delivery FeedbackSep 3, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Boblepoche
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 2
- Likelihood To Recommend: 5
Chris
Site Experience FeedbackSep 3, 2026
Always a good selection and easy to find parts I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
could not check out from my phone
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Jenn
Site Experience FeedbackSep 2, 2026
I repurchased today what I had purchased a month ago. After waiting weeks for my original purchase to arrive, I finally tracked down the original purchase confirmation email (that I had never opened to begin with), which showed that I only purchased a $1 donation, which I had originally added at checkout. I double checked my credit card and saw that I was only charged for the $1 donation. I don't know how exactly a glitch like that could occur, allowing my donation to go through without ordering the actual product I purchased, but I thought you should know about it. This second purchase seems to have processed properly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rcflyer94
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ARRMA Anthony
Site Experience FeedbackSep 2, 2026
It was fine kinda hard at first
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mechanic 5
Site Experience FeedbackSep 2, 2026
The site would not allow me to use the military discount offered by your site.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
PichCo
Site Experience FeedbackSep 2, 2026
tres belle experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DCPueblo32
Site Experience FeedbackSep 2, 2026
Shopping RealFlight by website on phone was easy. Accidentally ordered multiples of product but corrected that from shopping cart. Overall positive. Product is awesome... Simulation Software.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Laurie
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Erock
Site Experience FeedbackSep 2, 2026
Everything you need for all your hobby needs. HORIZON HOBBY RULES!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bill
Site Experience FeedbackSep 2, 2026
very easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BOBBY
Site Experience FeedbackSep 2, 2026
VERY GOOD
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 2, 2026
Most products are available, trying to verbally communicate with this company is impossible. No live customer service support which is extremely frustrating.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 7
RJM
Site Experience FeedbackSep 2, 2026
Cool
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Dwmilton69
Site Experience FeedbackSep 2, 2026
Loving Horizon Hobby! New to RC airplanes, and getting excited to get flying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FLeZo
Site Experience FeedbackSep 2, 2026
All was well except for when I was checking out, I removed an item from my basket, by clicking "Remove" that did not seem to work, then I used the minus sign and the number changed to zero, but the order today was unchanged, I have to reload the basket to then get the updated total. Just somewhat disconcerting at the time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Easy-to-use
Post-Delivery FeedbackSep 2, 2026
Exactly what I needed. Easy to find in your website and to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10